Franklin C.

Pearce
6131 E. Beverly St.
Tucson, Arizona 85711
(520) 661-7600 (C)
E-Mail:fp6c69e0@westpost.net

Career Objective: Seeking a stimulating position in a new field that will allow
me to more fully utilize my proven abilities in customer relations, organization
, communication skills, and attention to detail.
Areas of Expertise:
. Adult Client Care . Restaurant Management . Negotiation
. Customer Relations . Scheduling . Time Management
. Supervision . Oral Communication . Cost Management
. Sales . Team Building
. Training
Employment History:
5/26/09-Present APAC Customer Services: Tucson, Arizona
Team Lead: Responsible for training, retaining and developing tea
m members, as well as leading the team towards effective and profitable results.
Administer company policies, best practices and standard operating procedures t
o facilitate performance that exceeds client expectations. To provide leadership
and innovation necessary for continuous improvement while ensuring a positive w
ork environment. Encourage and develop teamwork amongst others and themselves. E
ffectively communicate corporate and business expectations to all team members.
Responsible for daily call monitoring to provide feedback and coaching to team m
embers. Effectively set expectations , identify behaviors, and coach employees t
o be outstanding performers.
6/30/2003-5/11/09 Arizona Mentor: Tucson, Arizona
Dual Site Manager, Program Coordinator, Group Home Manager: Supe
rvision of multiple residential homes for adults with Developmental Disabilities
. Coordinate all activities such as skill training, transportation, recreational
, meal planning, family visits, doctor visits, and shopping. Provide leadership,
direction, and training to all staff. Maintain all records and reports as requi
red by the company and The State of Arizona. Manage assigned budget allocations,
petty cash, and client funds. Ensure that consumers take all medications and tr
eatments as prescribed by the physician, and that proper documentation is done.
Document any problems and communicate with parents or guardians, and professiona
ls regarding needs, progress, and concerns.

Franklin C. Pearce
Page 2
8/12/2002 - 5/31/2003 Tucson Unified School District, Lynn Urquid
es Elementary School, Tucson, Arizona
Food Service Assistant Unit Manager. Supervises the daily activitie
s of the Food
Services Department site staff . Coordinates and directs assigned production and
service sections, prepares food according to written standardized recipes, pre-
established menus, and other preparation directions. Ensures quality standards a
re met in production and service areas assigned. Prepares and serves food ensur
ing that quality food service safety, sanitation and standards are met. Prepare
necessary paperwork to place orders with outside vendors for daily milk and brea
d supplies as well as placing weekly TUSD warehouse orders for food and paper go
ods. Prepare on a daily basis food production and projection records. Ensure th
at proper service site procedures are followed and customer needs are met, initi
ating any corrective actions as needed. Direct others as well as inspect, clean
and sanitize kitchen equipment, utensils, hoods, floors and work surfaces as we
ll as initiating necessary repair requests. Operate the cash register and/or com
pute. Receive cash and make change, balancing cash drawer; counting checks, coin
s, and currency. Prepare and submit deposit and money slips for student reimburs
able programs within established guidelines. Complete required records. Approve
income applications and maintain listings of studentas eligibility for free meal
s or reduced price meals. Calculates biweekly payroll. Prepares routine daily an
d weekly reports for TUSD Food Department.

8/8/1989 - 6/10/2002 Truly Nolen, Inc., Tucson, Arizona

Termite Inspection and Sales: Responsible for thorough, honest in
spections of homes in Tucson and surrounding areas. Visual inspection of the en
tire home, including basements crawl spaces, and attics. Discuss all options to
the home owner, which may
Include, termite treatment, mechanical alterations to the structure, moisture pr
oblems, and other structural problems to the home. Propose termite treatment wit
h appropriate diagrams, methods of treatment, and costs, according to Company st
andards. Call existing customers, to schedule yearly inspections of their homes,
making appropriate recommendations.

Education:
Culinary Institute of America, Associates Degree in Culinary Arts
Presidio Adult Education, Microsoft Windows/Word Refresher Course
University of Arizona, Physical Education
Pima Community College, Physical Education
University of Utah, Pre-Nursing program