ASHOUR B.

BEBLA
6486 Pfeiffer Ranch Road * San Jose, California 95120
408.209.5574 * ab71a716@westpost.net
IT OPERATIONS & SUPPORT MANAGEMENT
IT Service Delivery ~ Project Management ~ Data Center Operations
Dedicated IT professional combines pending MBA with proven leadership analyzing
business needs to develop, implement, and support IT solutions that streamline s
ystems/processes leveraging emerging technologies. Track record directing networ
k and system infrastructure deployments, upgrades, and corporate technology inte
grations. Proficient with formal project management and IT service delivery meth
odologies.
Strategic Planning * Enterprise Solutions * Global Infrastructure Management * B
ackup & Disaster Recovery
System Improvement * Budget Management * Performance & Availability Improvement
* SLA Fulfillment
Lifecycle Project Management * Service Desk Operations * Resource/Performance Ma
nagement
PROFESSIONAL EXPERIENCE
E&E COMPUTER CONSULTING COMPANY - San Jose, California 2003-Present
Senior Managing Consultant-IT Management
Lead team of 15 in all aspects of engagement management for IT implementation, s
ervices, and support initiatives. Direct server, system, and network infrastruct
ure support activities. Examine and prioritize client technical requests and dev
ise fulfillment strategies. Present service delivery reports. Plan and manage pr
oject budgets.
* Led long-term strategic engagement with the California Administrative Office o
f the Courts (AOC).
* Served as Senior Network & Security Analyst for $200M+ contract to deploy, int
egrate, and support Appellate Court Case Management System (ACCMS), Computer-Aid
ed Facilities & Management System (CAFM), Court Accounts Receivable System (CARS
), and Court HR Information System (CHRIS).
* Facilitated state-wide SAP ERP implementation with Tibco product suite acting
as Web Services gateway for all Court systems interfaces spanning 58 county cour
t systems.
* Established IT policies and processes that strengthened security and virus pro
tection to optimize performance.
* Achieved and sustained stellar customer satisfaction and retention rates.
PHILIPS SEMICONDUCTORS (Now NXP Semiconductors) - San Jose, California 2001-2003
Manager of Global e-Business Support/Project Manager
Directed 8-person team in support of global e-Business applications, including T
ibco portals, RosettaNet, and Extranet solutions, for 35K associates division-wi
de. Interfaced with internal and external clients to identify and resolve techni
cal issues. Monitored and maintained application availability. Prepared and pres
ented performance reports. Collaborated with leaders in Europe and Asia to plan
and manage major projects.
* Instituted robust technical best practices leveraging COBIT framework for IT g
overnance and service management, creating standard of excellence.
* Enhanced application security/performance through coordinating reverse proxy a
nd digital certificate initiatives.
* Garnered 18% improvement in customer satisfaction e-Business Global operations
support activities.
EXODUS COMMUNICATIONS, INC. - Sunnyvale, California 2000-2001
Senior Network Design & Implementation Manager
Oversaw global technical team spanning multiple U.S. sites as well as various lo
cations in Europe to conduct network infrastructure upgrades and advanced suppor
t services for data center operations. Evaluated network performance in support
of high-profile clients like Google, Yahoo!, Microsoft, and Macromedia. Engaged
vendors to plan and deploy production equipment and devices to improve performan
ce and scalability.
* Orchestrated launch of cutting-edge Exodus IP network along with upgraded infr
astructure solutions at 8 existing and 5 new global data center locations.
* Surpassed project timeline/deliverable expectations while improving on SLAs wi
th no business disruption.
ASHOUR B. BEBLA
Page Two * 408.209.5574 * ab71a716@westpost.net
LEASING SOLUTIONS, INC. - San Jose, California 1998-2000
Director of Information Technology
Hired as IT Services & Operations Manager and promoted after just 1 year to Dire
ctor role for $3B equipment leasing firm. Managed 14 technical and administrativ
e personnel in IT infrastructure and support services for U.S. domestic and inte
rnational operations with hybrid Windows/UNIX environment. Initiated and maintai
ned vendor relationships, including contract negotiations. Coordinated project m
anagement initiatives, including task prioritization and resource management. Tr
ained technical teams. Managed IT budget.
* Oversaw design and implementation of Web-based electronic leasing solution for
U.S. operations and deployment of electronic auction/e-commerce site.
* Overhauled all production and development systems to strengthen reliability, p
erformance, and security.
* Captured $49K in monthly data communication savings by eliminating ISDN lines
for international messaging.
* Spearheaded vendor negotiations for savings of up to 20% while garnering stron
g SLA commitments.
ADDITIONAL EXPERIENCE
CITY & COUNTY OF SAN FRANCISCO, HUMAN SERVICES DEPT. - San Francisco, California
Director of Information Technology
* Hired as IT Manager and promoted after 2 years to direct 24-person team in IT
operations supporting 1,700 users with $3.5M annual operating budget.
* Established and grew IT department from scratch, directing iterative infrastru
cture overhauls.
* Coordinated enterprise WAN expansion, migrating Open VMS solution to Windows-b
ased platform.
* Led design and implementation of multiple business systems, including case man
agement, automated welfare management, payroll, payment and collections, and per
sonnel systems that delivered $3.5M in cost savings.
Also served as Project Leader & Senior Systems Engineer with Apple Computer and
as Cluster System Manager & System Programmer for FMC Ground Systems Division.
EDUCATION & CREDENTIALS
Master of Business Administration in Technology Management Candidate (Expected 2
011)
University of Phoenix - San Jose, California
Bachelor of Science in Computer Science
Northeastern Illinois University - Chicago, Illinois
Associate of Science in Computer Science
Harry S. Truman College - Chicago, Illinois
Microsoft Certified Professional (MCP)
MCSE & MCSA Training ~ CCNA Coursework ~ Novell LAN Management ~ Enterprise Netw
ork Management
Data Structures & Database Management ~ Operating Systems Theory ~ Systems Analy
sis & Management
SELECTED TECHNICAL SKILLS
Platforms: Microsoft Windows Server & Workstation, UNIX, OpenVMS, Mac OS X, Nove
ll NetWare
Tools: Tibco, SAP, Siebel, Exchange, Microsoft Project, Visio, FrontPage, Great
Plains/Dynamics, Remedy, Powerhouse, FileMaker Pro, Crystal Reports, Rational Ro
bot, Mercury Test Suite
RDBMS: Oracle, SQL Server, MySQL, Informix, FoxPro
Protocols: LAN/WAN, TCP/IP, UDP, MPLS, FDDI, Frame Relay, IPSec, EGP, BGP, OSPF,
IS-IS, NFS, NCP, X25 PAD, EBCDIC, HRRP, FTP, DNS, LDAPs, TelNet