CSA - Teste Seu Conhecimento 2

CSA - Teste Seu conhecimento https://docs.google.com/forms/d/e/1FAIpQLScYBh6orQW1DgpWNrZ_...
CSA - Teste Seu conhecimento

Total de pontos 108/145
Estes são alguns exemplos de perguntas que podem cair na prova de certificação CSA.
Este é um modelo para auto avaliação. Este modelo não é o conteúdo da prova real.
Responda as perguntas sem consulta, seja sincero quando não souber a resposta.
O resultado do exame te guiará nos estudos.
Realize o teste quantas vezes for necessário.
***Caso encontre respostas erradas por gentileza reportem no Canal do Teams para
Mainline Certification.
E-mail *
gabriel.ribalves@gmail.com
Default SLA Workflow is designed to be used over and over again 1/1
True
False
Não sei, preciso estudar o conteúdo técnico
Não sei, preciso estudar o vocabulário em inglês
1 of 83 11/29/2021, 11:47 AM
Users records are found in ______ table? * 1/1
Employee List
User
sys_user
Sys_user
Limit of file attachment can be done through * 1/1

Security> System Security
True
False
2 of 83 11/29/2021, 11:47 AM
Which one of the following best describes what a flow is? * 0/1
The water flowing over Niagara Falls.
A sequence of steps to automate processes on the Now Platform.
A script that defines the steps to automate processes on the Now Platform.
A sequence of actions to automate processes on the Now Platform.
A sequence of activities to automate processes on the Now Platform.
Resposta correta
A sequence of actions to automate processes on the Now Platform.
Feedback
ANSWER: The correct response is 4. A sequence of actions. Actions consist of steps and
work�ows consist of activities. Scripting is not needed to create a �ow.
Multiple Choice, Single Line Text, and Select Box are what type of 1/1
elements in ServiceNow? *
Order Guides
Request Types
Variable Types
Related Lists
3 of 83 11/29/2021, 11:47 AM
Transform Event Scripts use server-side scripts to modify a transform's 0/1

behavior. When is Transform Event Script logic executed? More than one
response may be correct. *
When data is loaded from the data source into the staging table
When a user launches a transform
When Transform Maps are saved
When an import starts and before any staging table records are imported
When a record is about to be transformed
Resposta correta
When an import starts and before any staging table records are imported
When a record is about to be transformed
Feedback
ANSWER: Responses 4 and 5 are correct responses. Possible Transform Event Script
types are: onStart, onAfter, onBefore, onChoiceCreate, onComplete, on ForeignInsert, and
onReject.
4 of 83 11/29/2021, 11:47 AM
Which of the following are true statements about published workflows? 0/1
More than one response may be correct. *
Multiple versions exist for a workflow at the same time
Only one published version of a workflow exists in runtime for new contexts
When a workflow is invoked, the current workflow definition is loaded into the
workflow context
The published workflow executes for a developer who has checked out the
workflow
Workflows should be published often during workflow development
Resposta correta
Multiple versions exist for a workflow at the same time
Only one published version of a workflow exists in runtime for new contexts
Feedback
ANSWER: The correct responses are 1 and 2. Only one published version of a work�ow
ever exists. The published work�ow is used for all new work�ow contexts. Work�ows are
typically not published until development is complete.
5 of 83 11/29/2021, 11:47 AM
When can notifications be sent? More than one response may be 0/1
correct. *
Record is updated
Workflow Notification activity
Double-click an activity in the Core tab in the Palette
Record is inserted
A user right-clicks a record and selects the Send notification menu item
Resposta correta
Record is updated
Workflow Notification activity
Record is inserted
Feedback
ANSWER: The correct responses are 1, 2, 3, and 4. Noti�cations cannot be sent from a
menu item.
6 of 83 11/29/2021, 11:47 AM
Data inconsistency correction is done from automated? * 0/1

I. Plugin II. Configurations III. Workflow
I only
I & III
II & III
III only
Resposta correta
I only
When do onSubmit Client Scripts execute their script logic? More than 1/1
one response may be correct. *
When a user clicks the Submit button.
When a user clicks the Delete button.
When a user clicks the Update button.
When a user clicks the Save menu item in the Additional Actions menu.
When a user clicks the Lookup button on a reference field.
7 of 83 11/29/2021, 11:47 AM
Which one of the following is NOT a part of a workflow? * 1/1
Begin activity
Node
Transition
Connector
End activity
How do you edit/create a workflow? * 1/1
Graphical Workflow Editor
Vi-Editor
Paintshop
XML Editor
8 of 83 11/29/2021, 11:47 AM
Which one of the following is NOT a true statement about a workflow? * 1/1
Can be modified by any user
Is a sequence of activities to automate processes
Can be triggered by a field value on a record
Executes server-side
Contains activities and transitions
How can a developer pause a flow? More than one response may be 1/1
correct. *
Use the Wait for a duration of time flow logic.
Use the Wait for a duration of time action.
Use the Wait For Condition flow logic.
Use the Wait For Condition action.
Use the Pause Flow button.
9 of 83 11/29/2021, 11:47 AM
Which one of the following is a definition for transform maps in 1/1

ServiceNow? *
A map that is used to store the history of the incident records
A map used to add data to encrypted fields
A map used to trigger Business Rules before the data is queued in the outbound Web
Service
A map to determine relationships between fields displaying in an Import Set to

fields in an existing table
Which is the parent table for Incident,change,problem? * 1/1
core table
base table
custom table
task table
10 of 83 11/29/2021, 11:47 AM
If the page loading time of a “Home page” needs to be improved what 1/1
action(s) should be done? *
Reduce the number of gauges in the Home Page
Modify the layout of the Home Page with less number of columns.
Add more performance widgets on the Home Page.
None of the above.
What are the UI components of a homapage * 1/1
banner
content pane
application navigator
all above
11 of 83 11/29/2021, 11:47 AM
Which one of the following is the Link type for a module that opens a list 0/1
of all a user's open requests. *
Content Page
URL (from Arguments:)
Run a Report
List of Records
List of Open Records
Resposta correta
List of Records
Feedback
ANSWER: The correct response is 4. List of Records. Use the List of Records list type with
�lters to open a list of �ltered requests.
Content Page will not open a list. URL (from Arguments:) could open a list, but is much
more complicated to con�gure to show a list. Run a Report could open a report that shows
all of a user's open requests, but not the standard list of records. List of Open Records
does not exist.
12 of 83 11/29/2021, 11:47 AM
Which of the following are true statements for workflow contexts? More 0/1
than one response may be correct. *
Loads the checked out workflow version for all users
Updated when a workflow's definition changes
A workflow's runtime environment
Automatically created when a workflow executes
Contains no record information
Resposta correta
A workflow's runtime environment
Automatically created when a workflow executes
Feedback
ANSWER: The correct responses are 3 and 4. The checked out work�ow version is only
loaded for the developer who checked out the work�ow. In all other cases, the published
work�ow version is loaded. A work�ow context is launched using the currently published
work�ow. Even if the work�ow de�nition is changed, an already running work�ow context
continues running using the work�ow version loaded when the work�ow launched. A
work�ow context contains information about the record that launched the work�ow.
13 of 83 11/29/2021, 11:47 AM
Script Include is a * 1/1
Server Side Script
Reusable code
Client’s enf Script
None of above
14 of 83 11/29/2021, 11:47 AM
Which of the following should be considered when designing an 0/1

application before any development work is completed? More than one
Data Model
Business Logic
Programming Language
Pseudocode
User Interface
Resposta correta
Data Model
Business Logic
User Interface
Feedback
ANSWER: The correct responses are 1. Data Model, 2. Business Logic, and 5. User
Interface. De�ne a table structure up front because changing the data model during the
application development process can cause extensive re-working of an application's logic.
To plan the business logic, consider business problem statements with outcomes. Identify
stakeholders and business process with steps, data sources, and outputs/visualizations.
Determine what User Interfaces are needed for users to interact with the application.
While programming language might be a consideration for integrations or to determine
resources for the development process, focus during the design of the application should
be placed on the business logic at a higher level. Pseudocode is too speci�c during the
initial design of the application. After the business logic is identi�ed, then pseudocode can
be written.
15 of 83 11/29/2021, 11:47 AM
What table is used to store SLAs * 0/1
u_sla
task_sla
table_sla
a_sla
Resposta correta
task_sla
“System Diagnostics > Upgrade History” module tracks all upgrades 1/1
made to the system. *
True
False
16 of 83 11/29/2021, 11:47 AM
ACL applies on? * 1/1
Fields
Tables
Both
Retroactive start when activated Sets start to equal when the ticket was 1/1
created *
True
False
What is one thing in workflows peculiar for catalog? * 1/1

Ans: You can define visibility of variables in task form through workflow when it is created
True
False
17 of 83 11/29/2021, 11:47 AM
Changes made to a workflow version are not added to the update set 1/1
until the workflow is published? *
False
True
If the system administrator wants to modify the homepage, which of the 1/1
following links on the page indicates that this can be done: *
Add context
Change Layout
Make Gauge
All Above
18 of 83 11/29/2021, 11:47 AM
This is a Condition builder format * 1/1
None
Field > Value
Variable > Condition > Value
Field > Operator > Value
19 of 83 11/29/2021, 11:47 AM
Which of the following should you do before importing data into 0/1
ServiceNow? More than one response may be correct. *
Understand the data you plan to import
Play fetch with your dog
Decide what to do with incomplete or erroneous data
Determine which source data maps to which target fields
Delete all the existing target table records to avoid conflicts
Resposta correta
Understand the data you plan to import
Decide what to do with incomplete or erroneous data
Determine which source data maps to which target fields
Feedback
ANSWER: Responses 1, 3, and 4 are correct. Spending the time to de�ne the import
strategy prior to importing data saves time and effort. Removing or correcting unwanted
records after importing can be tedious and time consuming. We do recommend making
time to play with your dog but you do not have to do it while planning your data import
strategy.
20 of 83 11/29/2021, 11:47 AM
Which of the following is a valid scope value? More than one response 1/1
may be correct. *
u_27266_my_app
x_xyz_innovate
x_thedevgroup_app_name
x_custom_app
x_abc_spare_part_tracker
Multiple choice, single line text, and select box are what type of elements 1/1
in ServiceNow? *
order guides
request types
variable types
related lists
21 of 83 11/29/2021, 11:47 AM
True or False? Workflows must be published before they can be tested. * 0/1
True
False
Resposta correta
False
Feedback
ANSWER: False. The published work�ow runs for all users of a ServiceNow instance.
When a developer checks out a work�ow, the checked out version runs for the developer
who has the work�ow checked out. The checked out work�ow does not run for any other
users until it is published.
These are report types * 1/1
Spline
Pareto
List
All are correct
Chart
22 of 83 11/29/2021, 11:47 AM
Which items can be configured with multiple roles to grant access? More 1/1
Application
Application Menu
Module
Table
Business Rule
23 of 83 11/29/2021, 11:47 AM
Which of the following are ways to specify a notification recipient? More 0/1
Hard-coded email address
Select a ServiceNow user
Select a ServiceNow Group
Pass the recipient in parm2
Send to the event creator
Resposta correta
Hard-coded email address
Select a ServiceNow user
Select a ServiceNow Group
Pass the recipient in parm2
Send to the event creator
Feedback
ANSWER: All of the responses are correct.
24 of 83 11/29/2021, 11:47 AM
Below, is a custom table in a global application? * 1/1
Task table
studentlist_1
a_studentlist
u_studentlist
How is the application Navigator (left nav) populated onload? * 1/1
It is populated based on the role of the logged in user.
It is populated based on the designation on the logged in user.
Catalog variables can be arranged on a calalog item by setting the 1/1

appropriate value of field ‘Order’ *
True
False
25 of 83 11/29/2021, 11:47 AM
Which one of the following is NOT a part of Workflow Editor? * 1/1
Canvas
Context
Palette
Title bar
Help icon
What role is required to create and edit Access Controls? * 1/1
admin
elevated_admin
security
security_admin
elevated_security
26 of 83 11/29/2021, 11:47 AM
What does order in a business rules represent? * 1/1
Order in which it will be executed
Order in which it will be displayed
both of above
None
Shortcut to approve a Service Request? * 1/1
My request
Email
By calling Helpdesk
None
27 of 83 11/29/2021, 11:47 AM
How to change Homepage Color? * 1/1
Css
Self Service > My Profile
Which of the following are true statements about importing data into 1/1
ServiceNow? *
Every Transform Map must have at least one coalesce field
Every import must have at least one Transform Map
Every staging table can be used once
Every application has one staging table
Every date field has to be mapped
28 of 83 11/29/2021, 11:47 AM
Which of the following are true statements for workflow validation? More 0/1
Determines whether a workflow works as expected
Prevents workflows with critical flaws from executing
Creates a validation context
Critical, Warn, and Info messages must be corrected before publishing
Checks for activities with missing transitions
Resposta correta
Determines whether a workflow works as expected
Checks for activities with missing transitions
Feedback
ANSWER: Responses 2 and 5 are correct. Validation looks for syntax errors; it cannot
verify a work�ow works as expected. Contexts are created by work�ow executed in the
runtime environment not by validation. Critical and Warn messages must be corrected
before publishing. Info messages do not have to be corrected before publishing.
29 of 83 11/29/2021, 11:47 AM
Which of the following are default actions that developers can add to a 0/1
flow? More than one response may be correct. *
Ask for Approvals
Create or Update Record
Make a decision
Update Record
Notify Users
Resposta correta
Ask for Approvals
Create or Update Record
Update Record
Feedback
ANSWER: The correct responses are 1. Ask for Approvals, 2. Create or Update Record, and
4. Update Record. Make a decision is �ow logic, not an action. The Send Email action is
used to notify users; the Notify Users action does not exist.
30 of 83 11/29/2021, 11:47 AM
Which one of these applications is available to all users? * 1/1
Change
Incident
Facilities
Self-Service
How do you enhance Homepage performance in case of gauges? * 1/1

To diagnose problem and improve homepage performance, administrators can: 1. Turn on homepage
debugging , 2. Troubleshoot slow reports - Administrators can also tune homepage performance by
configuring the properties described in the following pages: 2. Parallel homepage rendering, 3.
Homepage caching
1&3
2&4
1,2 &3
2,3&4
1,2,3&4
31 of 83 11/29/2021, 11:47 AM
You can find below Components in Workflow welcome screen * 1/1
Pallete Tabs
New Workflow Buttons
List Display Filters
Conditions
_____ is a group of configuration changes that can be moved from one 1/1
instance to another? *
Import Set
WebServices
Import XML
Update Set
32 of 83 11/29/2021, 11:47 AM
What is SSO? * 1/1
Sign-On Single
Single Sign-On
Sign Single-On
None of the above
How are users related to roles or groups? * 1/1
1 to many relationships
many to 1 relationships
1 to 1 relationships
many to many relationships
33 of 83 11/29/2021, 11:47 AM
True or False? Access Controls explicitly grant or deny access to a table. *0/1
False
True
Resposta correta
False
Feedback
ANSWER: The correct response is false. ServiceNow is default deny unless con�gured
otherwise. Permission must be explicitly granted by Access Controls for a user to have
access to records and record �elds.
Which flow logic is used after the Look Up Records action? * 1/1
Do the following until
Make a decision
For Each
If and Else
Update Each Record
34 of 83 11/29/2021, 11:47 AM
What's the name of text indexing search engine? * 1/1
URX
Zing
Google Search
Ripple
35 of 83 11/29/2021, 11:47 AM
Which one of the following is the current scope? * 1/1
Global
Default
Password Reset
Asset Management Spoke
Scope cannot be determined from the image
36 of 83 11/29/2021, 11:47 AM
If prefix of incident needs to be changed, which table should be I refer? * 1/1
Number Maintenance table
Incident Table
Users can customize the layout for any list view by personalizing a list? * 1/1
True
False
Which of the following is a strategy for debugging Client Scripts or UI 1/1

Policies? More than one response may be correct. *
Browser's Developer Console
Debug UI Policies module
JavaScript try/catch
JavaScript Log and jslog()
Field Watcher
37 of 83 11/29/2021, 11:47 AM
Which of the following describes how to create a field on a table with 0/1
Form Designer? *
Click the New Field button in a form section and configure the field.
From the Fields tab, drag the field onto the form and configure the field.
From the Field Types tab, drag the type onto the form and configure the field.
From the Fields tab, drag the type onto the form and configure the field.
Double-click Insert a new row... in the form to enter details for the new field.
Resposta correta
From the Field Types tab, drag the type onto the form and configure the field.
Feedback
ANSWER: The correct response is 3. Use the Field Types tab to create �elds in a table
while adding them to the form.
Form sections do not have New Field buttons. Use Fields tab to add existing �elds to the
form. Insert a new row... is used in the Columns form section of the Tables table to create
�elds.
For an incident form when saved * 1/1
Additional comments get copied to work notes
work notes get copied to activity log
work notes get overwritten
38 of 83 11/29/2021, 11:47 AM
Which of the following are true when a data source does not have 0/1
columns or values for mandatory target table fields? More than one
The records are imported to the target table
The records cannot be imported to the target table
The records can be imported if the mandatory fields are not mapped
The records can be imported if the mandatory fields are mapped
The records are imported if all mandatory fields are mapped
Resposta correta
The records are imported to the target table
The records cannot be imported to the target table
The records can be imported if the mandatory fields are not mapped
The records can be imported if the mandatory fields are mapped
The records are imported if all mandatory fields are mapped
Feedback
ANSWER: All responses can be correct. What happens during an import when mandatory
�elds do not have values depends on the Enforce mandatory �elds Transform Map
con�guration option. Records are imported when the criteria from the Enforce mandatory
�elds option is met: mandatory �eld values are not required, mapped �eld values are
required, or all mandatory �elds must have values. If the Enforce mandatory �elds option
criteria is not met, records are not imported.
39 of 83 11/29/2021, 11:47 AM
Which of the following describes how a user knows what view she is 1/1
seeing? *
Open the Additional Actions menu and select the View menu item to see the current
view.
The view name is listed in brackets next to the record's display name in the form
header.
View form annotations to see the current view name.
Open Form Designer to see the current view name.
Each user can only see one view for a form, so the view name does not matter.
40 of 83 11/29/2021, 11:47 AM
Which of the following are ways to add an activity to a workflow? More 0/1
Drag an activity from the Core tab on the Palette to the canvas
Right-click an activity in the workflow and select the Duplicate menu item
Right-click a transition and select the Add Core Activity menu item
Drag an activity from one workflow to another
Resposta correta
Drag an activity from the Core tab on the Palette to the canvas
Right-click a transition and select the Add Core Activity menu item
Feedback
ANSWER: The correct responses are 1, 3, and 4. Right-clicking an activity opens a menu
but there is no Duplicate menu item. It is not possible to drag an activity from one
work�ow to another.
41 of 83 11/29/2021, 11:47 AM
Which one of the bellow is not stored in history entries in the Navigator 1/1
History? *
Homepages
UI Pages
List
Records
We use ________ in forms to group related fields together. * 0/1
Form Designer
Sections
Form Layout
Split
Resposta correta
Sections
42 of 83 11/29/2021, 11:47 AM
What you mean by SaaS * 1/1
Software as a Service
Service as a Software
Software as a Solution
Software as a Security
Which of the following are sections in a notification record? More than 1/1
one response may be correct. *
How to send
When to send
Why to send
Who will receive
What to send
43 of 83 11/29/2021, 11:47 AM
Filter are defined with following attributes in ServiceNow * 1/1
Field name, operator and values
Field label, operator and values
Variable, operator and values
Operand, operator and values
Incident, problem tables inherit which table * 1/1
Task table
Incident table
user table
Problem table
44 of 83 11/29/2021, 11:47 AM
Which one of the following creates inputs for Make a decision flow logic. 1/1
*
Decision Table
Decision Inputs
Answer Values
Answer Table
Decisions
Which one of the following is a definition for transform maps in 1/1

ServiceNow? *
A map used to trigger Business Rules before the data is queued in the outbound
webservice
A map to determine relationship between fields displaying in an import set to

fields in an existing table
A map that is used to store the history of the incident records
A map used to add data to encrypted fields
45 of 83 11/29/2021, 11:47 AM
Does ESS have a role? * 1/1
No
Yes
Gauge is added to: * 1/1
user Profile
Change Request
Home Page
Favourite
46 of 83 11/29/2021, 11:47 AM
Client script runs at client side onLoad, onchange and onSubmit of the 1/1
form, BR runs at server side before/after record in inserted, updated or
deleted. *
True
False
It is a globally unique identifier id used to identify a record: * 1/1
Global Id
Coalesce Field
sys_id
Sys_id
47 of 83 11/29/2021, 11:47 AM
Which feature will help you in testing what different users can do in the 1/1
system and perform actions for them if needed? *
None
ATF
Impersonate user
Login as an another user
Which of the following is possible via an inbound action? * 1/1
schedule a job
sends an email notification
modifying existing records
all above
48 of 83 11/29/2021, 11:47 AM
What steps will you take to load data from spreadsheet? * 1/1
load data, sync data, create transform map, transform
load data, create transform map, transform
sync data, create transform map, transform
create transform map, transform
49 of 83 11/29/2021, 11:47 AM
Which of the following methods are server-side GlideSystem methods? 0/1

More than one response may be correct. *
getUser()
getUserID()
hasRole()
hasRoleExactly()
isLoggedIn()
Resposta correta
getUser()
getUserID()
hasRole()
isLoggedIn()
Feedback
ANSWER: The correct responses are 1. getUser(), 2. getUserID(), 3. hasRole(), and 5.

isLoggedIn(). hasRole() is also the name of a client-side method.
50 of 83 11/29/2021, 11:47 AM
After the High Security plugin is activated, a security_admin privilege id 1/1

created. What is an elevated privilege?
Elevated privilege is used to promote extension tables
Used to enable the ITIL role to have an Admin Type access
A role that has special permission for the duration of the log in session
Users with the Admin role
51 of 83 11/29/2021, 11:47 AM
Which of these classes are part of the ServiceNow client-side API? More 0/1
GlideSystem (gs)
GlideUser (g_user)
GlideDateTime
GlideDate
GlideForm (g_form)
Resposta correta
GlideUser (g_user)
GlideForm (g_form)
Feedback
ANSWER: Responses 2 and 5 are correct. GlideUser and GlideForm are part of the
ServiceNow client-side API. If you are not sure whether a class is part of the client-side or
server-side API, check the API Reference.
Name the SLA scheduled jobs: * 1/1
SLA breached
52 of 83 11/29/2021, 11:47 AM
Which of the following are Notification preferences that users can 1/1
manage? More than one response may be correct. *
Enable/disable notifications
Add a new channel (email address, mobile device for push notifications, SMS,
voice)
Disable receipt of specific notifications
Subscribe to subscribable notifications to receive notifications the user would

not ordinarily receive
Apply a schedule to a notification
What one of the following is the correct syntax for adding dynamic 1/1
content to a notification's HTML message field? *
current.short_description
$current.short_description
${current.short_description}
$short_description
${short_description}
53 of 83 11/29/2021, 11:47 AM
Which one of the following best describes the workflow Checkout 1/1
feature? *
Buy a workflow from the ServiceNow App Store
Look at baseline workflows for ideas
Prevent multiple users from simultaneously editing the same workflow
Download a workflow from the Share site
View a workflow in Workflow Editor
ACL is applied in: * 1/1
user
groups
application/modules
table and field in table
54 of 83 11/29/2021, 11:47 AM
How do you change the color of the instance? * 1/1
Using Navigation Menu under Content Management
Using Navigation under Application
Under Content Management, Instance color marking
None of the above
What is the language used for scripting in ServiceNow? * 1/1
Java
AngularJS
JavaScript
Jelly
55 of 83 11/29/2021, 11:47 AM
Which of the following modules enables security rule debugging? * 1/1
System Diagnostics > Debugging > Debug Security Rules
System Diagnostics > Session Debug > Debug Security Rules
System Security > Session Debug > Debug Security Rules
System Security > Debugging > Debug Security Rules
Access Control > Debugging > Debug Security Rules
True or False? Adding a user to a notification's Who will receive section 0/1
means the user will receive the notification. *
False
True
Resposta correta
False
Feedback
ANSWER: False. Users can manager their noti�cation preferences including disabling
noti�cations.
56 of 83 11/29/2021, 11:47 AM
True or False? UI Policies require scripting to make form fields Mandatory, 1/1
Visible, or Read only. *
True
False
If the requirement is to send an email as soon as new incident record 1/1

gets created. What needs to be done as per the developer’s point of
view? *
Write a Business Rule after Insert on ‘notification’ table
Write a Business Rule after Insert on ‘incident’ table
Write a Business Rule after Update on ‘notification’ table
Write a Business Rule after Update in ‘incident’ table
Roles can contain roles. When user is assigned to a role, he will inherit the 1/1
contained roles as well
True
False
57 of 83 11/29/2021, 11:47 AM
True or False? A single Client Script can execute its script logic when a 1/1
user loads a record into a form AND when a user changes a value in a
field. *
True
False
How do you change the sort sequence of fields or task? * 1/1
modify the order field
delete and create the new order field
In a SLA definition, which one the following is a condition that will trigger 1/1
an SLA? *
Begin Condition, Stop Condition, and Pause Condition
Start Condition, Stop Condition, and Reset Condition
Begin Condition, End Condition and Pause Condition
Start Condition, Stop Condition, and Pause condition
58 of 83 11/29/2021, 11:47 AM
Which of the following are the base tables in ServiceNow? * 1/1
task and cmdb_ci
indicent_sla and sys_db_object
cmdb_ci and task_sla
Retroactive start when activated Sets start to equal when the ticket was 0/1
created *
True
False
Resposta correta
True
59 of 83 11/29/2021, 11:47 AM
What controls enable admins to set mandatory and read only states for 1/1
fields and can be used to enforce data consistence across applications? *
data policy
UI policy
Which one of the following is NOT a true statement about annotations. * 1/1
Annotations can be added to triggers.
Annotations can be added to actions, flow logic, and subflows.
Default annotations can be configured in the action properties.
Annotations can be dynamically created.
Your colleagues and your future self will thank you for using annotations.
update_synch attribute identified that it should be captured in Update 1/1

Sets. *
True
False
60 of 83 11/29/2021, 11:47 AM
Which type of record restricts access to table data and operations by 1/1
requiring users to pass a set of requirements? *
ACL
Role
User Role
Permission
Access Control
Which one of the following best describes the data import process? * 1/1
Use a Transform Map to move data from the data source to the staging table. Verify
the data integrity then move the records to the target table.
Load the records from the data source into the target table using a Transform Map
then verify the data integrity.
Copy the data source records into a staging table. Copy the records from the staging
table to the target table using a Transform Map only if the field names are different
between the two tables. Verify the data integrity.
Load data from the data source into a staging table. Use a Transform Map to
move data from the staging table fields to the target table fields then verify the
data integrity.
Load the records from the data source into the staging table using a Transform Map
then verify the data integrity.
61 of 83 11/29/2021, 11:47 AM
Which of the following conform to ServiceNow conventions for field 0/1

names? More than one response may be correct. *
Assignment group
Method used to acquire
Display Name
Problem statement
ISP
Resposta correta
Assignment group
Problem statement
Feedback
ANSWER: The correct responses are 1. Assignment group and 4. Problem statement.
Field names are typically one or two words. Method used to acquire is longer and more
di�cult to read than Acquisition method.
Only the �rst letter should be capitalized in �eld names with multiple words. Use Display
name instead of Display Name.
Field names should not use acronyms, even when the acronym is industry-standard. Use
Internet service provider instead of ISP, even though Internet service provider is longer
than two words.
62 of 83 11/29/2021, 11:47 AM
What does “Installation Exits” represents? * 1/1
It contains details for how user will be redirected once he is logged out from the
instance
It contains details regarding the welcome page once instance is moved into
production stage.
It contains details how to kill all the processes running on the instance.
None of the above
Insert on the form , Saves the item as a new record and returns to the 1/1
previously viewed page? *
True
False
63 of 83 11/29/2021, 11:47 AM
Which of the following are possible outcomes when coalescing detects a 0/1
match between a record in the staging table and a record in the target
table? *
Create duplicate records
Halt the import and ask the user what to do
Keep the record already in the target table
Overwrite the record in the target table with the source data
Stop the import and delete the previously imported records
Resposta correta
Create duplicate records
Keep the record already in the target table
Overwrite the record in the target table with the source data
Feedback
ANSWER: Responses 1, 3, and 4. Once the Transform Map begins execution, the import
continues running until every staging table record has been inserted into the target table,
updated, ignored, or skipped. Imports never stop mid-way through running to request user
intervention or delete previously imported records.
64 of 83 11/29/2021, 11:47 AM
If importing data, how do you avoid from importing duplicates? * 1/1
Transform field
sys_id
Coalesce Field
sys_import
Which module displays a list of tasks assigned to a user’s group, but not 1/1
yet assigned to an individual user? *
My Teams Work
My Groups Work
My Groups Tasks
My Teams Tasks
65 of 83 11/29/2021, 11:47 AM
Data Dictionary is used for? * 1/1
Database Structure
Database
Workflow editor and Service catalog differs in approval methodology? * 0/1
True
False
Resposta correta
True
True or False? The Application Explorer is the component of the main 1/1
ServiceNow UI used to open application files. *
True
False
66 of 83 11/29/2021, 11:47 AM
If an admin wants to check the status of task from a service catalog 1/1
request, the path he’s expected to follow is: *
REQ (number)>> RITM(number)>> TASK(number)
True
False
True or False? A single Client Script can execute its script logic when a 0/1
user loads a record into a form AND when a user saves/submits/updates
a form. *
True
False
Resposta correta
False
Feedback
ANSWER: False. A single Client Script can be either onLoad OR onSubmit but cannot be
both. The Type �eld determines whether a Client Script is an onLoad or an onSubmit Client
Script.
67 of 83 11/29/2021, 11:47 AM
What are the three sections of an Access Control record that must 0/1
evaluate to true to grant access to a resource? *
Condition
Condition Script
Script
Advanced
Requires Role
Resposta correta
Condition
Script
Requires Role
Feedback
ANSWER: The correct responses are 1, 3, and 5. Access Controls do not have a Condition
Script section and the Advanced �eld makes the Script section visible.
Which of the following is true regarding roles? * 1/1
Roles never contain other roles. When user is assigned to a role, he need to be added
manually the other roles as well
Roles can contain other roles. When user is assigned to a role, he will inherit the
contained roles as well.
68 of 83 11/29/2021, 11:47 AM
Which of the following is NOT a type of trigger for a flow? More than one 0/1
Record
Scheduled
Date
Application
Service Catalog
Resposta correta
Scheduled
Service Catalog
Feedback
ANSWER: The correct responses are 2. Scheduled and 5. Service Catalog. Date triggers
were called Scheduled triggers in previous releases. Service Catalog is a trigger, not a type
of trigger.
69 of 83 11/29/2021, 11:47 AM
Which of the following is a way to add an application to a ServiceNow 0/1

instance for development? More than one response may be correct. *
Use the ServiceNow Store to load an application
Use the Guided App Creator to create an application
Use the Create Application module to create an application
Use Application Cross-Scope Access to load an application
Use Studio to import an application from source control
Resposta correta
Use the Guided App Creator to create an application
Use Studio to import an application from source control
Feedback
ANSWER: The correct responses are 2. Use the Guided App Creator to create an
application and 5. Use Studio to import an application from source control. Launch Guided
App creator from Studio or by opening System Applications > My Company Applications
and clicking the Create new button.
Applications loaded from the ServiceNow Store are installed to the instance, not loaded for
development.
70 of 83 11/29/2021, 11:47 AM
The x_12345_lego_set table extends the alm_asset table. Which Access 0/1
Control is evaluated first when determining whether to grant access to
the serial_number field? *
x_12345_lego_set.serial_number
x_12345_lego_set.*
alm_asset.serial_number
alm_asset.*
*.serial_number
Resposta correta
x_12345_lego_set.serial_number
Feedback
ANSWER: The correct response is 1. The Access Control List is searched from the most
speci�c to the most generic for a match.
71 of 83 11/29/2021, 11:47 AM
When can UI Policies execute their logic? More than one response may 0/1
be correct. *
When a record is loaded into a form
When field values change on a form
When a form is saved, submitted, or updated
When a Client Script executes
When a record is loaded into a list
Resposta correta
When a record is loaded into a form
When field values change on a form
Feedback
ANSWER: 1 and 2. The On load option determines whether a UI Policy executes its logic
when a record is loaded into a form. UI Policy logic also executes whenever the Conditions
�eld evaluates to true.
QUESTION: True or False? Assuming you do not want to create duplicate 1/1
records when importing data, all duplicate records should be removed
from the import source before importing. *
True
False
72 of 83 11/29/2021, 11:47 AM
What details does a knowledge article hold? * 1/1
Known error
useful solutions
Troubleshooting tips
User information
What is the important factor to remember when a user is creating 1/1

catalog variable?
Catalog variable are global by default
Catalog variables are visible to user only by default
73 of 83 11/29/2021, 11:47 AM
A _______ is a set of users who share a common purpose? * 1/1
Assignment group
Group
Role
Task Group
Consider a Scenario: A user opened an incident record, at that time the 0/1
incident state was ‘Open’, he changed the state to ‘New’ and save the
record. Later, after sometime he opened the same record and changed
the state to ‘Closed’ and without saving it he changed the state to ‘In
Progress’With the above mentioned scenario above what will be the
oldValue and newValue of the Incident State? *
oldValue= ‘New’ and newValue=’In Progress’
oldValue= ‘Closed’ and newValue=’In Progress’
oldValue= ‘Open’ and newValue=’New’
oldValue= ‘New’ and newValue=’Closed’
Resposta correta
oldValue= ‘New’ and newValue=’In Progress’
74 of 83 11/29/2021, 11:47 AM
What are the workflow activities? * 0/1

(select all that apply)
approvals
conditions
notifications
task
timers
utilities
Resposta correta
approvals
conditions
notifications
task
timers
utilities
75 of 83 11/29/2021, 11:47 AM
Which of these is used to control access to features and capabilities in 1/1

applications and modules. *
Department
Group
Role
Company
Organization
What is field ? * 1/1
Field is a row in a table
Field is a variable
Field is a cell in a table
Field is a value
76 of 83 11/29/2021, 11:47 AM
What does RITM stand for? * 1/1
Remote Infrastructure Technology Manager
Request Item to Move
Request Item
All above
77 of 83 11/29/2021, 11:47 AM
Which of the following are possible data sources for importing data into 0/1
ServiceNow? More than one response may be correct. *
CSV
TXT
JDBC
XML
HTTP
Resposta correta
CSV
JDBC
XML
HTTP
Feedback
ANSWER: Responses 1, 3, 4, and 5 are correct. TXT (text) �les are not a �le type that can
be used as a data source.
When you customize a homepage, SNC makes a copy of it and ________ * 1/1
adds the prefix “My” to the homepage name
Save as “Favorite” in ServiceNow
78 of 83 11/29/2021, 11:47 AM
If a request is rejected what happens? * 1/1
notification is sent and sets the status to cancelled
notification is sent and sets the status to Not Approved
Service catalog displays: 1. Catalog 2. ItemsOrder 3. guidesRecord 1/1

producer *
1 only
1&2
1&3
1, 2 & 3
79 of 83 11/29/2021, 11:47 AM
Record ACL rules are processed in the following order? *
1st 2nd 3rd 4th

Pontuação
Execution Execution Execution Execution
If a user
fails a field
ACL rule
but passes
a table ACL
rule, the
user is 1/1
denied
access to
the field
described
by the field
ACL rule.
Match the
object
against 1/1
field ACL
rules
Match the
object
against 1/1
table ACL
rules
If a user
fails a table
ACL rule,
the user is
denied
access to
all fields in
1/1
the table
even if the
user
previously
passed a
field ACL
rule.
80 of 83 11/29/2021, 11:47 AM
What is metric? * 1/1
Metrics are viewed in Servicenow by going to Metrics | Definitions.
Metrics is used to measure and evaluate the effectiveness of IT Service

Management process
Which one of the following application files is usually the first created for 1/1
an application? *
Business Rules
Roles
Tables
Access Controls
UI Actions
81 of 83 11/29/2021, 11:47 AM
We can trigger an email notification using Client Script * 0/1
True
False
Resposta correta
False
How can one user temporarily become another user for testing 0/1
purposes? More than one response may be correct. *
Open the User menu and select the Impersonate User menu item. Select a user
to impersonate.
Open User Administration > Users, select a user, and click the Impersonate User
related link.
Open the User menu and select the Elevate Roles menu item. Select a user to
impersonate.
Open User Administration > Impersonate User and select a user to impersonate.
Select a user to impersonate with the User Picker in the banner.
Resposta correta
Open the User menu and select the Impersonate User menu item. Select a user to
impersonate.
Feedback
ANSWER: The correct response is 1. Impersonate users from the User menu.
82 of 83 11/29/2021, 11:47 AM
When user creates a table “abc”, how does ServiceNow name it: * 1/1
u_abc
abc_sys
a_abc
A & B only
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83 of 83 11/29/2021, 11:47 AM

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CSA - Teste Seu conhecimento https://docs.google.com/forms/d/e/1FAIpQLScYBh6orQW1DgpWNrZ_...

CSA - Teste Seu conhecimento

Não sei, preciso estudar o conteúdo técnico

Não sei, preciso estudar o vocabulário em inglês

Users records are found in ______ table? * 1/1

Não sei, preciso estudar o conteúdo técnico

Não sei, preciso estudar o vocabulário em inglês

Limit of file attachment can be done through * 1/1

Não sei, preciso estudar o conteúdo técnico

Não sei, preciso estudar o vocabulário em inglês

The water flowing over Niagara Falls.

A sequence of steps to automate processes on the Now Platform.

A sequence of actions to automate processes on the Now Platform.

A sequence of activities to automate processes on the Now Platform.

A sequence of actions to automate processes on the Now Platform.

Não sei, preciso estudar o conteúdo técnico

Não sei, preciso estudar o vocabulário em inglês

Transform Event Scripts use server-side scripts to modify a transform's 0/1

When a user launches a transform

When Transform Maps are saved

When a record is about to be transformed

When a record is about to be transformed

Multiple versions exist for a workflow at the same time

Workflows should be published often during workflow development

Multiple versions exist for a workflow at the same time

Workflow Notification activity

Double-click an activity in the Core tab in the Palette

Workflow Notification activity

Double-click an activity in the Core tab in the Palette

Data inconsistency correction is done from automated? * 0/1

Não sei, preciso estudar o conteúdo técnico

Não sei, preciso estudar o vocabulário em inglês

When a user clicks the Submit button.

When a user clicks the Delete button.

When a user clicks the Update button.

When a user clicks the Lookup button on a reference field.

Which one of the following is NOT a part of a workflow? * 1/1

How do you edit/create a workflow? * 1/1

Graphical Workflow Editor

Não sei, preciso estudar o conteúdo técnico

Não sei, preciso estudar o vocabulário em inglês

Can be modified by any user

Is a sequence of activities to automate processes

Can be triggered by a field value on a record

Contains activities and transitions

Use the Wait for a duration of time flow logic.

Use the Wait for a duration of time action.

Use the Wait For Condition flow logic.

Use the Wait For Condition action.

Use the Pause Flow button.

Which one of the following is a definition for transform maps in 1/1

A map that is used to store the history of the incident records

A map used to add data to encrypted fields

A map to determine relationships between fields displaying in an Import Set to

Não sei, preciso estudar o conteúdo técnico

Não sei, preciso estudar o vocabulário em inglês

Which is the parent table for Incident,change,problem? * 1/1

Não sei, preciso estudar o conteúdo técnico

Não sei, preciso estudar o vocabulário em inglês

Reduce the number of gauges in the Home Page

Add more performance widgets on the Home Page.

None of the above.

Não sei, preciso estudar o conteúdo técnico