Jacqueline G.

Maas
12000 Prails Mill Lane, Charlotte NC 28262
(704) 858-6887 jm74db52@westpost.net

Profile:
I have excellent communication skills, and I am goal oriented with strong leader
ship capabilities. I have an organized and motivated approach, and am detailed a
nd direct problem solver. I enjoy working in unison and toward a common goal.
Professional History & Accomplishments:
A Place for Mom, October 2007 to February 2010
Eldercare Adviser, Charlotte NC
Professional referral and placement requires educating families as to housing, a
nd care options available. Counseling and assistance in finding the proper resou
rces, helping families understand options which are most appropriate for their n
eeds, then isolating those needs, in order to move families toward a decision. A
Specialists focus is to help families move toward resolution in a timely manner
, resulting in placement or acquisition of services required by the senior. An a
dviser is also expected to perform the duties of professional referral developme
nt, or "prospecting". The focus is to generate new leads and also increase commu
nity awareness, and branding. Outreach focuses on long term relationship buildin
g resulting in referrals and ultimately placement.
RealEstate.com June 2007 - September 2007
Inside Sales Consultant, Charlotte, NC
I was responsible for prospecting, contacting and selling to clients and maintai
ning accounts to ensure satisfaction. As an inside consultant I was able to achi
eve and maintain call, and sales performance goals. Company closed the division
completely; they were part of Lending Tree

Worldmark by Wyndham February 1998 - June 2007

2006-2007 Developer Representative, Overland Park Branch, Kansas
I was responsible for completing of all required new client and government docum
ents. As a developer representative I was responsible for all new client trouble
shooting and customer service. I trained all new hires in the Sales Department r
egarding how to remain in government sales compliance. I was responsible for col
lection of replacement funds for default payments, and collection of early down
payment funds. A Developer Representative contacted new owners, and maintained s
ales retention goals, post sale. Conduct all new sales staff training for client
relations, and proper follow up methods.

Worldmark by Wyndham Continued:

2004-2006 Sales Manager, Closer, Overland Park Branch, Kansas
Meet or exceed monthly sales goals for the branch. Train new Sales Consultants a
nd manage their success. Close sales. I was the main podium speaker who introduc
ed product to potential clients in a group format. Sales Management was expected
to create a positive sales environment and maintain company culture. The manage
ment team was responsible for between 15 and 20 Sales Consultants.
2004-2006 Referral Manager, Overland Park Branch, Kansas
I managed in house call center of 10 to 15 telemarketers for sales office. Hired
and trained new telemarketers. I was responsible for developing scripting, as w
ell as maintaining weekly and monthly goals and reporting.
1998 - 2004 Sales Associate, Overland Park Kansas and Birch Bay Washington
Responsible for selling program to new clients, maintaining accounts and generat
ing referral business.
Honors & Awards:
18 Sales Representatives of the Month, Sales Representative of the Year, Outstan
ding Sales Performance, 2 Garcia Awards, and Outstanding Contribution.
Prior Experience:
Advertising Sales Consultant with the Bellingham Herald Newspaper. As a Sales Co
nsultant I was responsible for prospecting, contacting and selling to clients. A
ccount Representatives were responsible to maintain and grow account revenue.
Business Owner Emerald Corporation, Cellular Accessory Wholesale. Primarily I es
tablished and maintained key accounts. Hired and trained all new employees. I wa
s responsible for merchandising, price negotiation, and importation of products.
Invoicing and billing. Costing and budgeting.

Sales and Sales Management Training Courses:

Dale Carnegie, How to Win Friends and Influence People. Dale Carnegie, Managemen
t Course. Anthony Robbins, Relationship Building. Anthony Robbins, The Power to
Influence. Anthony Robbins, Break Through your Goals. Anthony Robbins, Life Coac
hing. Tom Hopkins, Sales Boot Camp. Denis Waitley, Reach your Goals. Sherrie Lev
atin, Sales Training. Coach Todd, Sales and Body Language Series. Coach Todd, Te
lemarketing Series. Mike Rawley, Sales Magic Series. Jim Pickens, The Closers
Training. A Place for Mom Training Courses, in Eldercare Advisement