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GERRY SMITH
643 Highlands Drive * Slidell, LA 70458 * gs75fe60@westpost.net * (
504) 224-1547
DAMAGE APPRAISER & ADJUSTER

* Skilled in all aspects of service, specifically: damage estimating, time line

to repair on schedule,
mediation of customer/ insurance company discrepancies.
* Extensive knowledge of current repair protocol for various makes and models of
automobiles and trucks.
* Certified LICENSED ADJUSTER in Louisiana. Also training from I-CAR, Vale tech,
IACET-RV, & First Marine, and heavy equipment. Also with PILOT CATASROPHE Hail
, Flood, P D R repairs.
* Good documentation of claims handling and procedures.
* Effectively able to communicate complicated concepts in an understandable mann
er, matching the message to the audience.
* Maximize resources to achieve customer satisfaction and increased productivity
, meet deadlines and goals. Implement and coordinate both strategic and tactical
plans to enhance performance.
* Adept and experienced in problem solving and providing solutions. Excellent q
ualifications in leadership and interpersonal communications. Persuasive, with
ability to communicate effectively with culturally diverse audience.
* Computer skills include MS Office Suite, other software including WINDOWS 7,
CCC ESTIMATING PATHWAYS, ADP AUDATEXT, AND MITCHELL ULTRAMATE 7.
PROFESSIONAL EXPERIENCE
BODY SHOP AND PRODUCTION MANAGER September 2008 - January 2009
CHAMPS COLLISION CENTER Kenner, LA
ALL TYPES OF AUTOMOTIVE DAMAGE REPAIRS
* Appraised vehicles for collision damages.
* Interacted with customers presenting positive organizational image.
Communicated complete repair procedures needed to return vehicle to pre-collisio
n condition. Schedule and created repair timelines. Supervised technicians duri
ng repair procedures.
* Ordered supplemental repairs, determined and communicated time frame for prop
er repairs. Supervising all repairs, including structural repairs, painting and
detailing to delivery.
* Arranged payments and handled all aspects of client service.
.
JOB TITLE
April 1996 - September 2008
AMERICAN NATIONAL PROPERTY AND CASUALTY Springfield, MO
SENIOR STAFF APPRAISER
* Contacted owners and arranged to have their vehicles inspected.
* Negotiated price with shop of owner's choice.
* Completed after-repair re-inspections of vehicles for additional damages. Reso
lved problems of repair estimate discrepancies.
* Performed numerous re-inspections on approved shops and independent appraisers
.
* Settled property claims including issuing payments.
APPRAISER/OWNER/OPERATOR 1984 -1996
NEW ORLEANS AUTO APPRAISAL New Orleans, LA
INDEPENDENT APPRAISAL AND ADJUSTMENT COMPANY
* Managed all aspects of business including assignments, scene photos, appraisal
s of all types of autos, motorcycles, trucks, heavy equipment, small boats and m
otors and motor homes.
* Handled minor property damage claims.
Previous Employment
* Lloyd's Assurance of Louisiana, Property Damage Supervisor
* ANA Insurance Group, Supervising Appraiser
* Fidelity Fire & Casualty, Senior Appraiser
* Car Craft Chalmette, Body Shop Production Manager
* Clearview Dodge, Body Shop Manager
* Metairie Ford, Body Shop Manager
* Durham Motors, Body& Painter/Assistant Manger
* Travelers Insurance, Area Supervising Appraiser
EDUCATION AND TRAINING
DELGADO COLLEGE , NEW ORLEANS, LA.
Business Administration studies
LSU, BATON ROUGE,LA
General studies
Professional Development
* Seminars, workshops, professional training Frame & Refinishing techniques
* I-CAR instructed and certified
* Hail storm estimating -Vale Tech Institute
* Mobile home repair training - Duncan Systems R/V REPAIRS
* Small boat & outboard motor repairs - First Marine Insurance
* PILOT CATASTROPHE, iClaims services, Statewide Claims Service, and Steven's
Collision and Trucking Repairs. (September 2009 to date).
* Certificate of completion, Pilot Catastrophe Services Adjusting co
llision claims & Hail storm Loss. * Certif
ied computer based vehicle estimates & Adjusting Evaluations
* Certified LICENSED ADJUSTER in Louisiana. Also training from I-CAR, Vale tech,
IACET-RV, & First Marine, and heavy equipment. Also with PILOT CATASROPHE Hail
, Flood, P D R repairs.
* Good documentation of claims handling and procedures.
* Effectively able to communicate complicated concepts in an understandable mann
er, matching the message to the audience.
* Maximize resources to achieve customer satisfaction and increased productivity
, meet deadlines and goals. Implement and coordinate both strategic and tactical
plans to enhance performance.
* Adept and experienced in problem solving and providing solutions. Excellent q
ualifications in leadership and interpersonal communications. Persuasive, with
ability to communicate effectively with culturally diverse audience.
* Computer skills include MS Office Suite, other software including WINDOWS 7,
CCC ESTIMATING PATHWAYS, ADP AUDATEXT, AND MITCHELL ULTRAMATE 7.