Mark Edward Martin

3101 Valencia Lane East, Palm Harbor, FL 34684

Cell 727.430.8248 Home 727.773.0935
mm55b6aa@westpost.net

Overview
Eight years of Controller / Assistant Controller experience, four years of Logis
tics Management, and Fourteen years of Customer Service and Operations Managemen
t. In these roles I provided hands on experience as well as leadership in all f
acets of GAAP Accounting, Operations, Logistics, Inventory Control, Purchasing a
nd Customer Service.
Computer Skills
Microsoft Office Suite, OMD, Foresight, SBT, SAGE, BEST FAS

Professional Experience
Controller
3/98 - 4/10 Audio Visual Innovations, Inc., Tampa, FL
* Managed multiple projects within the organization - including planning, organi
zing, and implementing a full accounting system conversion
* Publication of monthly financials
* Directed and assisted Accounts Receivable to include credit approval, collect
ions, calculation of bad debt reserve
* Directed and assisted Accounts Payable to insure timely vendor payments as wel
l as negotiating terms, early pay discounts, and expense reports, company credit
card reconciliations, as well as maintaining excellent credit and vendor relati
onships.
* Oversaw and managed line of credit with bank while having direct oversight of
accounting staff and journal entries
* Assisted Payroll with processing, analytics, reporting, auditing, etc.
* Performed departmental audits and reviews to assure adherence to corporate pol
icy
* WIP Accounting/Job Costing for Installation Projects
* Developed automation tools and processes to maintain efficiency both systems a
nd processes to streamline operations
* Directed monthly cycle counts at Main Distribution Center and 40 Regional Offi
ces in addition to the determination of necessary obsolescence reserve and prope
r disposal of obsolete inventory. Average monthly inventory levels of 10 millio
n dollars
* Developed, documented and implemented procedural changes for company as new in
itiatives dictate
* Designed, developed, tracked, tested, documented, and implemented accounting
system improvements
* Maintained all aspects accounting system including chart of accounts, new comp
any creation, new entities, security access, etc.
* Coordinated corporate audits including annual, banking, federal, state, local,
and property tax, worker's compensation, etc.
* Directed and assisted with in house sales tax calculations and reporting to st
ates and various taxing jurisdictions as well as fixed assets including reportin
g to various taxing agencies
Assistant Controller
12/02 - 3/06 Audio Visual Innovations, Inc., Tampa, FL
* Prepared journal entries and assisted in Controller to prepare monthly financi
als
* Accounts Receivable to establish credit approval, collections, fraud preventio
n and assisted with calculation of bad debt reserve
* Accounts Payable to insure timely vendor payments as well as negotiating terms
, early pay discounts, while maintaining excellent credit and vendor relationshi
ps.
* Directed and assisted Purchasing to obtain best pricing, terms, delivery, and
vendor relationships
* Insured and maintained proper checks and balances between departments as well
as insuring proactive fraud prevention
* Directed and assisted in warehousing of equipment for all locations to includi
ng receiving and shipping
* Performed cycle counts at Main Distribution Center and 25 branch offices
* Developed, documented and implemented procedural changes for company as new co
mpany initiatives dictated
* Designed, developed, tracked, tested, documented, and implemented accounting
system improvements
* Maintained all aspects of accounting system, design, and security access
* Assisted in furnishing data for audits including annual, banking, taxes, worke
r's compensation, etc
* Maintained in house sales tax calculation data base as well as reporting and
remitting to states and various taxing jurisdictions
* Maintained and calculated fixed assets including reporting to various property
taxing agencies
Logistics Manager
3/98 - 12/02 Audio Visual Innovations, Inc., Tampa, FL
* Directed and oversaw warehouse staff for all locations
* Directed and oversaw Sales order processing for quality assurance as well as i
nsuring timely and accurate fulfillment of customer's order
* Directed and oversaw Purchasing to obtain best pricing, terms, delivery, and v
endor relationships
* Developed automation tools and processes to maintain efficiency both systems a
nd process to streamline operations
* Oversaw and performed cycle counts at Main Distribution Center and 25 Regional
Offices as well as assisting in determination of necessary obsolescence reserve
and proper disposal of obsolete inventory
* Developed, documented and implemented procedural changes for company as new co
mpany initiatives dictated
* Designed, developed, tracked, tested, documented, and implemented accounting
system improvements
North American Operations Manager
2/84 - 3/98 Danka Business Systems PLC St. Petersburg, FL
* Responsible for development and implementation of business operations procedur
es for all locations
* Directed and oversaw training and documentation for company operational proced
ures
* Worked with IT development staff responsible for application support of Centra
lized Service Dispatch System, Centralized Parts Management System, Centralized
Parts Purchasing System, Centralized Parts Distribution Requirements Planning Sy
stem and Centralized Parts Warehouse Management System on various mainframe and
client server applications
* Leadership in Field Services preparation for the implementation of single plat
form accounting system for multiple systems
* Responsible for providing IT and business process consultation for Operations
* Analyzed user requirements, business processes and procedures, and system capa
bilities identifying inefficiencies communicating detailed specifications for im
proved workflow
* Maintained organizational alignment and performance measurement standards incl
uding development and deployment of business objectives, goals & strategies, per
sonnel performance metrics and analysis processes

Other Positions held at Danka Business Systems Include:

Regional Service Manager
* Relocated to Phoenix to oversee and direct conversion of 30 million dollar acq
uisition covering locations in Arizona, California, and New Mexico
* Increased service revenue and reduced service expense
* Integrated and integrated Service operations to meet Danka standards
* Developed team concept, training and incentive programs increasing morale and
production
District and Branch Service Manager
* Managed multiple Canon, Sharp, Toshiba, Konica and Minolta locations with head
count of 125
* Increased service revenue and reduced service expense
* Increased customer satisfaction by reducing response times
* Developed team concept, training and incentive programs increasing morale and
production
* 1992 Service Manager of the Year
Supervisor of Field Engineers
* Supervised Field Engineer Teams assuring production and quality goals are met.
* Conducted in house training for field engineers
* Responsible for parts requisitions and replenishment for field engineers
Field Engineer
* Performed Customer Support, Service and Preventive Maintenance

Education / Training
Hillsborough Community College - FL
OMD Accounting Software - MO
Managing Customer Service - FL
Knock-Your-Socks-Off, Customer Service - AZ
Franklin Quest Time Mgmt - AZ, Meetings and Presentations - FL
Full Line Factory Konica/Minolta Copier Training - FL
Marcam/Foresight Accounting Software -FL
Intermediate MS Excel - FL, SBT Accounting Systems - FL
Best Fixed Assets System (Now Sage) - FL
Sage Pro Series Accounting System- FL