Sue Evans

Objective
Seeking a sales or customer service position where my customer service skills,
strong consultative selling skills, organization and dedication will be valued.
Qualifications
28 years experience in Office Supplies/Furniture/Print & Copy.
Extremely organized with attention to detail. Multi-tasked.
Highly motivated and a strong sense of responsibility.
Over 15 years experience in Customer Service/Customer Service Management..
Over 11 years experience in Sales/Account Management and managing a territory o
f over $ 5 million with consistent growth.
Work Experience
Phenix Print & Image (March 2010 to July 2010)
Reno, NV
Sales & Marketing Sell all printing categories to new businesses, quote customer
s on their printing needs,. Retain and build relationships with new clients to b
uild a new Reno Territory.
OfficeMax (November 2008 to November 2009)
Sparks, NV
Business Relationship Manager Sales position of a territory of over 1.7 million.
Penetrate existing business and bring in new business to increase volume of sal
es and gross profit for Office Max. Sell all categories of Furniture, Impress, T
echnology, Office Supplies to my customers in my territory. Build strong lasting
relationships with my customer base. My customers are mainly midmarket sized ac
counts with some large municipalities & National accounts.
Achieved over 100% in sales and Margin consistently.
Build strong relationships and partnered with my customers to be their advisor
on their needs for their company.
Strong Team player
Very dedicated and Motivated Sales Representative.
Office Depot BSD (July 1992 to November 2008)
Sacramento, CA
Account Manager II (January 1999 to November 2008). Sales position of a territor
y of over $5 million. Penetrated existing business and brought in new business
which increased the gross profit for the company. Sold all categories of office
products including technology, copy & print, furniture and private brand. Conti
nuously built long lasting business relationships with customers.
Account Manager of the year in 2007. Sales of 149% of quota. 110% of gross prof
it quota. 200% of technology quota. 115% of print & copy quota. 285% of furnitur
e quota.
Account Manager of the quarter for 6 consecutive quarters in 2007-2008. Achiev
ement of over 100% of quota.
Increased revenue over $1.8 million dollars in 2007 in furniture sales.
Increased revenue over $100,000 dollars in 2006 in print and customer business
cards.
Awarded 5 million dollar furniture contract with a community college in 2004.
New business wins of over 800,000 in 2005.
From 2005 to 2007 penetrated current business and increased new business from $
2.3 million to $4.7 million in 2 years.
Customer Service Manager (July 1994 to December 1999) Managed 22 customer servic
e representatives, 3 data entry, and support 21 account executives. Provided eff
ective solutions to provide quality customer service. Analyzed and directed all
aspects of customer service. Handled state customer service department and offic
e managers positions in their absence.
Customer Service Supervisor (March 1993) Supervised 12 customer service represen
tatives, 3 data entry. Directed all customer service procedures and fully suppor
t 21 account executives. Processed local purchase orders, processed credits, acc
ounts payables and receivables.
Senior Bid Coordinator/Purchasing (July 1992) Processed all bids and quotes. Pro
cessed all purchase orders. Analyzed customer service issues and worked with out
side sales, interacting with 12 customer service associates and 20 account execu
tives. Effectively handled all office operations in the Office managers absence.
Schwabacher Frey (February 1991 to July 1992)
Hayward, ca
Purchasing Clerk Processed all non-stock return authorizations, manage open orde
rs, work with vendors on due dates for stock and special merchandise. Update and
prepare all purchase orders. Analyze problems, conduct research and provide eff
ective solutions.
Customer Service Representative Interfaced effectively with customers and outsid
e sales force. Promoted to a purchasing position within 3 months.
Eastman, Inc. (April 1987 to February 1991)
Union City, CA
Furniture Purchasing Supervisor (January 1989) Promoted from Office Manager to s
upervise 3 people in this branch operation of furniture purchasing department. P
laced all furniture stock orders and all non-stock orders for 8 different branch
es. Processed computerized purchase orders, quotes, bids and return authorizatio
ns. Maintained inventory levels for over 2000 furniture items for Northern Calif
ornia.
Office Manager San Francisco Office (1988 - 1989) Directed all office operations
, supervised 11 office staff and interacted with 23 sales representatives. Maint
ained order entry dept/ A/R, A/P.
Customer Service Representative (1987-1988) Handled all incoming calls from cust
omers to process orders, generate pickup and credits, process quotes, and answer
all questions needed by the customer.
Education/Training
High School South San Francisco High
PSS Sales Training Work Shop II-Professional Selling Skills (2007)
PSS Sales Training Work Shop- Professional Selling Skills (2005)
Anthony Robbins Personal Sales Coaching (2006)
Anthony Robbins Sales Training Work Shop (2004)