PATRICIA L.

DEVINY
6608 East Corkery Road
Spokane, Washington 99223
(509) 448-7739 Cell (509) 953-5843 pd652bee@westpost.net

Professional, skilled in problem solving and responsive to the needs of clients,

coworkers and management. Poised, resourceful, and adaptable to any environment
. Organizational ability to handle multiple priorities and meet deadline schedul
es. Attentive to detail, with sharp awareness of omissions/inaccuracies, and pro
mpt to make corrective actions. A self-starter and quick study, eager to assume
increasing levels of responsibility.
Areas of Expertise
Computer Proficient *Accounting *Application Development * Revenue Driven *Ope
rations Management *Interpersonal Relations *Customer Service
Experience
Antique Gallery Sales Associate 02/08 Current
Manage operations to include, accounting, cash flow, and staff store hours.
Negotiate pricing, maintain inventory, create floor and window displays
Responsible for meeting sales goals while providing exceptional retail service.
Ambassador Programs Director, Delegate Assistance 11/0412/08
Provided direction to the organization to improve teleservice processes, establi
shed service standard goals, and performance reporting gaining efficiencies thro
ugh streamlined productivity.
Developed and maintained expense budget including monthly forecasting and all de
partmental expenses.
Successfully established the vision to increase revenue, customer satisfaction,
and improve retention of delegates while bolstering moral and job satisfaction o
f 64 employees within the service center.
Dakotah-West Account Manager 95-97, 3/01-11/04
Responsible for execution and overall success of financial projects for Wells Fa
rgo Bank to include new purchase, refinance, mortgage consulting and loan origin
ation.
Generated annual revenues in excess of $30M through effective team management ac
ross 10 facilities to include over 2,600 employees.
Client services liaison-providing communications between internal departments su
ch as technical, telephony, scheduling, training, and operations.
IR Specialty Foams & Packaging Manager
Managed AR/AP, payroll, installed new accounting software
Designed and implemented marketing strategies, within the Pacific Northwest, inc
reasing territory sales expectations by 17% annually.
Consistently develop new business revenue through public relations, expanding cl
ient base, and maintaining current clientele through effective sales and custome
r service.

Community Involvement
Member of the Citizens Advisory Committee, responsible for redistricting educati
onal boundaries for Spokane Public School District 81
Awards/Recognition
Team Excellence Award, Wells Fargo
Employee of the Year, IRS
Presidential Award, API
Education
Associate of Arts Degree-Liberal Arts, Spokane Community College, Presidents Hon
or Roll