370 Arbor Street

San Francisco, CA 94131

Home: (415) 333-9745
Fax: (415) 337-5771
Carol A. Burns Pg1
Objective
To find a position which utilizes my skills and experience while offering an opp
ortunity for growth.
Sep 2005 - June /2010 - Sutter West Bay, St Luke's Healthcare Center
Billing Coordinator
Patient & Medical Billing, Payment posting
Accounts Receivable, Collections
Follow with Insurance Companies
Assist patients with delinquent accounts
Accounts Payable, Credit Balances
Sep 2003 - April 2004 - SF Urology Med. Grp., San Francisco, CA
Professional experience
Bookkeeper
Patient and Medical Billing
Follow up with Insurance Companies
Assist patients with delinquent accounts
Jul. 2001- to May 2002 - Lopez & Lopez, CPAs - Redwood City, CA
Bookkeeper
Full Charge Bookkeeping, Payroll (Certified) and preparation of tax returns
Filling in at front desk when required, telephones, filing etc.
Jun. 2000 - Aug. 2001 - Murphy & Simi - San Francisco, CA
Bookkeeper / Accts. Receivable
Billing and other related office duties
Dec. 1999 - Apr. 2001 - Tremelling & Assoc. -San Francisco, CA
Tax Consultant
Prepared Individual, Corporation, Partnership Tax Returns
Nov. 1998- Jun 2001- Oanh Le, DDS- San Mateo, CA
Bookkeeper/ Office Manager
Billing; Collections; Scheduling Appointments

Carol A. Burns Pg2

1996 - Nov. 1998 MedPartners, Inc., San Francisco, CA
Bookkeeper
Full charge bookkeeper for clients.
Prepared payroll.
Accounts payable - coding and processing invoices for payment.
Accounts receivable - Posting payments and charges, follow up
on claims/collections.
Banking - deposits and account reconciliation.
Purchasing, fielding vendor calls, writing department procedures.
Medical Billing and Collections
1986 - 1996 Prudential Insurance Co. of America, South San Francisco, CA
Senior Customer Service Representative
Prepared payroll, financial reports, and updates to customer accounts.
Processed cash transactions.
Assisted with collections of premiums and loans.
Reconciliation of customer issues.

1965 - 1986 Metropolitan Life Insurance Co., San Francisco, CA

Senior Customer Service Representative
Supervisor for the accounting department - financial analysis
Performed all aspects of customer service.

Carol A. Burns Pg 3
Skills
Type 55 wpm * Data entry * Ten key * Dictation via Centrex Systems * Heavy phone
s * Work well as part of a team or independently
Software
Athenanet.com, ProSystemFX * Lacerte * Windows XP * MS Office * Word Perfect * L
otus * Mas90 * Focus Plus * Professional Write * Prime Clinical * Quick Books *
SAP * Epic * Micro HUD
Education
1999 & Current- CTEC- Registered Tax Preparer (A040257)
Dec 2001 - Certificate of Completion- Mastering Payroll - AIPB
1996 California Assoc. of Housing Cooperatives, San Francisco, CA
HUD Regulations, Disabilities Acts - Course completed
1995 National Center for Housing Management, San Francisco, CA
Certified Financial Manager
1993 SF Affordable Housing and Preservation Assoc., San Francisco, CA
Fundamentals of Cooperative Housing Ownership & Management
Certificate of Completion
Jefferson Union High School Dal
y City, CA
Diploma
San Francisco Affordable Housing Preservation Association
Community affiliations
1991 - present * Chief Financial Officer
Glenridge Apartments Residents Council, Inc.
1984 - present * President, Board of Directors