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"Without a doubt, Jessie is one of a handful of DMs who set the standard in the

region."
"Jessie is a top performer who does not let obstacles keep her from delivering t
he best results possible."
- Excerpts from performance review
JESSIE A. WRIGHT
5766 Camhurst Court
Galloway, Ohio 43119
home - 614.870.7313
cell - 614.937.2528
jw6f8ea4@westpost.net
-----------------------------------
SENIOR MANAGEMENT PROFESSIONAL
DISTRICT & ADMINISTRATIVE LEADERSHIP : LONG-RANGE STRATEGIC PLANNING : TRAIN
ING & ENGAGEMENT
- Recognized as a Top Performer and Inducted into the President's Circle for Sal
es and Profit Impact -
Developed, recommended, and implemented strategies to increase revenue and maxim
ize profits-aligned district objectives with the vision and goals of world headq
uarters, creating operational priorities to ensure corporate goal attainment.
Recruited, trained, and managed the performance of district-wide teams-charged w
ith talent acquisition, associate training, team member engagement, and performa
nce management for expansive regions with 1,200+ employees in 72 offices.
Cultivated client and employee relations and satisfaction-built sustainable busi
ness relationships, coached and mentored junior team members, and modeled a stea
dfast commitment to personal accountability and professionalism.
Core skill areas also include:
* P&L Management
* Budgeting & Cost Control
* Client Retention & Satisfaction
* Associate Engagement & Training
* Talent Acquisition
* Sales & Profit Growth
* Recordkeeping & Reporting
* Public Relations & Marketing
-----------------------------------
PROFESSIONAL HIGHLIGHTS
H&R Block * Youngstown & Columbus, Ohio
District Manager (1996-2008); Assistant District Manager (1994-1996); Tax Profes
sional (1990-1994)
Provided day-to-day operational and long-term strategic leadership for up to 27
offices with 400+ team members and $5.1M in annual revenue while managing a dist
rict independently. Led 72 offices with 1,200+ employees and $15.7M in annual re
venue while co-managing a centralized district of 3 combined territories. Held a
ccountability for developing the district's sales and profitability forecast, es
tablishing sound operating budgets, and creating the organizational and administ
rative infrastructure to ensure goal achievement. Recruited, trained, and evalua
ted associates, ensuring full procedural compliance and a commitment to increasi
ng revenues, controlling expenses, and promoting client satisfaction. Coordinate
d district-wide education, training, and on-boarding programs, driving achieveme
nt of associate engagement and retention levels. Addressed operational and servi
ce concerns swiftly to optimize satisfaction metrics.
Continuous Performance Improvement
* Challenged to manage operations in one of the highest-volume districts in the
region while the company expanded, centralized select support functions, and red
istricted, creating constant change and a need to modify priorities to meet emer
ging needs.
* Identified opportunities to enhance operations, increase associate knowledge a
nd engagement, and improve the infrastructure and facilities through cost-effect
ive capital improvements. Appointed to several task forces charged with OD/OE in
itiatives.
Training & Development
* Coordinated associate education courses and tax training school schedules for
a 72-store district, a monumental task requiring the ability to identify needs a
nd training priorities, create schedules for 200+ classes each season, and modif
y offerings based on demand.
* Managed new-hire orientation programs for 900+ tax professionals-200-300 of wh
ich were new to the organization-300+ receptionists, and 70 office leaders.
* Identified and selected seasoned tax professionals to serve as training instru
ctors, ensuring each group of trainees was provided with engaging, knowledgeable
teachers.
Infrastructure Development
* Relocated and launched several new offices involving selecting sites, negotiat
ing leases, recruiting and training teams, establishing the physical footprint,
procuring supplies, opening accounts, and generally setting up the entire operat
ion for business.
Internal & External Communications
* Developed and distributed a monthly newsletter to reinforce policy and procedu
re compliance, introduce corporate initiatives to team members, and provide focu
s on the successes and best practices in tax preparation and customer service.
* Maximized local marketing and public relations program effectiveness to increa
se awareness, conversion rates, and employee and retention rates.
Personnel Administration
* Maintained complete and accurate records reflecting associate training and cre
dentials, particularly important given compensation was connected to training pr
ogram completion.
- Foundational Experience -
Manager * Arby's, Inc. * Columbus, Ohio * 1992-1994
Assistant Manager * MJPT II & Associates, dba McDonald's * Columbus, Ohio *
1990-1992
Managed and grew a $1.5M business (Arby's), increasing profitability through suc
cessful control of operating expenses, retention of skilled associates, and a fo
cus on customer service and satisfaction. Allocated fiscal and workforce resourc
es effectively, ensuring the coverage needed to achieve service and profitabilit
y benchmarks. Recruited and trained team members to support attainment of key pe
rformance indicators. Analyzed and produced financial reports to fuel the identi
fication of continuous improvement opportunities.
Sales & Profit Growth
* Developed sound processes and systems to create cost-efficient and profitable
operating models; oversaw budgeting, purchasing, staffing, and PR to drive growt
h objectives.
-----------------------------------
EDUCATION & TRAINING
The Ohio State University, Columbus, Ohio
Bachelor of Science (BS) in Business Administration
- Completed extensive management development in the areas of -
Communicating and Cascading Strategy Throughout the Organization
Building Effective Teams and Collaborating Across the Organization
Providing Feedback, Coaching, and Development for Associates
Steven Covey's 7 Habits of Highly Effective People
Situational Leadership

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