DONNA M.

WILLIAMS
9461 Charleville Blvd #129 a Beverly Hills, 90212 a 323 528-0156 a dw877a00@w
estpost.net a Page 1 of 2

PROFILE
Goal-focused leader with more than 15 years of proven success developing effecti
ve programs to maximize efficiency and increase service quality in-depth experi
ence in experience in mental health services management. Professional equipped w
ith a masteras degree in organizational management and leadership along with yea
rs of success developing effective programs to enhance service quality, maximize
efficiency, and reduce costs. Possesses extensive experience in mental health
services management, including multidisciplinary treatment teaming, psychologica
l assessment, and treatment planning. Adept in developing and administering coa
ching programs to improve staff performance as well as patient satisfaction. Of
fers excellent analytical, problem solving, and decision making skills. Additio
nal areas of expertise include:
Operations/Project Management Strategic Planning Acquisitions Organizational Dev
elopment
Auditing Budgeting Contract Development/Management Human Resources
Regulatory Compliance Inventory Control Quality Control Team Facilitation
Program Assessment Event Planning Process Improvement Training/Development
KEY CONTRIBUTIONS
a Spearheaded the Sober Living Coalition in the inner city of south central Los
Angeles for nine years. Worked with agencies to transition inmates into society
from jail and prison, managing regulatory compliance for a program whereby each
inmate contracted from prison and placed in a home as well as participating lan
dlords received $1,500.
a Designed an IHSS/CNA registry database used by a union for a healthcare servic
es project. Administered the recruiting and hiring of eligible IHSS/CNA staff.
Partnered with community case managers from cross-functional senior centers and
additional agencies with referrals.
a Held responsibility for $40 million in commercial property contracts. Perform
ed document analysis and preparation of customer-required reports and forms rela
ted to property acquisition, accountability, and final disposition. Implemente
d an automated system for capturing data entered into a company system, which su
bstantially reduced labor hours while improving efficiency.
a Performed as the coordinator and liaison for an aerospace program in collabora
tion with 250 schools within the Los Angeles Unified School District to encourag
e students to remain in school.
a Established a mentoring program in the aerospace curriculum at Westchester Hig
h School and served as a program liaison to recruit new members; collaborated wi
th local businesses to coordinate the Youth in Business Day initiative.
a Played a key role in fostering a partnership between the University of Los Ang
eles, Loyola Marymount University, and Westchester High School to link the schoo
lsa classrooms with satellite capabilities and facilitate after-school tutoring
and college preparation.
a Participated in the development of an outpatient process that reduced urine te
sting issues by 40%. Instituted an outpatient process that improved the identif
ication of at-risk patients for psychotherapy group sessions by 20%. Designed o
utpatient procedures to enhance the determination of at-risk patients involved i
n criminal activities in Proposition 36 court-mandated programs and increased id
entification by 20%.
a Boosted the number of recruited veterans for job readiness placement by 20% by
conducting comprehensive eligibility assessments. Expanded recruiting procedur
es to outside communities and agencies by 20% through educational programs in so
cial development.
CAREER TRACK
CRC Amity Focus Therapeutic Community @ California Rehabilitation Center
Counseloraaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa.2007-2009
Responsible for the delivery of the face-to-face activities to the high intensit
y Therapeutic Community and medium intensity Community Base Treatment to partici
pants in the Prison Substance Unit Drug Treatment Program

DONNA M. WILLIAMS
323 290-0080/323-528-0156 a dw877a00@westpost.net a Page 2 of 2

CAREER TRACK a" CONTINUED

Amistad de Los Angeles Foundation
Counselor 2007-2009
Teaches incarcerated clients on parole in a residential therapeutic community ho
w to transition back into their community after completing 6 month treatment pro
gram. Conducts interviews and initial screenings; compiles clientsa social, drug
, family, and professional histories. Develops assessments based on patientsa b
ackgrounds and medical histories. Assists clients by providing referrals for me
dical, dental, education, and vocational rehabilitation; performs eligibility as
sessments for employment. Facilitates life skills, anger management, substance
abuse, money management, motivational, and spiritual sessions. Facilitates works
hops and curriculums for group supported sessions as needed. Monitors medication
s and reviews charts on file for POC dual-diagnosis clients.
Associated Comprehensive Therapy
Independent Living Skills Instructoraaaaaaaaaaaaaaaaaaaaaaaaaa2006-2007
Teaching students with a background in working in the home and community with in
dividuals with a
developmental disabilities how to mange money, shopping, housekeeping safety
learn to ride bus
system etc.Documented their training and progress monthly. Ability to commu
nicate well in English,
both written and oral. Ability to establish and maintai
n interpersonal communications and relationships,
while maintaining personal and professional boundaries.
Ability to interact with people from diverse backgrounds
and different levels of ability. Ability to assess, docu
ment and recall situations as well as an eye or detail
AmeriCorps US Veterans Initiative Program, Department of Veterans Affairs/Ambula
tory Healthcare
Psychology Technician/Case Manager/Social Worker/Vocational Rehabilitator 2004-2
006
Treated Veterans patients suffering from substance abuse on methadone. Conducted
interviews and initial screenings and compiled clientsa social, drug, family, a
nd professional histories. Prepared assessments based on patientsa backgrounds
and medical histories. Aided homeless veterans by providing referrals to shelte
rs and single-residence occupancies as well as enrollment into court-mandated pr
ogram Proposition 36. Worked with psychologists in conducting group therapy ses
sions. Contributed in expanding the curriculum of the department with additiona
l group lectures towards developing life skills through videos and inviting spea
kers, ensuring compliance with curriculum guidelines. Coordinated HIV/AIDS educ
ation, relapse prevention, Proposition 36, and methadone support group sessions.

Long-Term Care Home Care Workers, SEIU Local 434-B

Project Director, In-Home Respite Careaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa...2002-2002
Developed and implemented and supervised a healthcare services program for the u
nion. Recruited healthcare students to participate in the project. Served as a
liaison between the Department of Aging and the union. Collaborated with commu
nity case managers from cross-functional senior centers and additional agencies
with referrals. Coordinated the authorization of payroll timesheets with the acc
ounting department.
Hughes Space and Communications Group
Production Control Specialist/Property Analyst/Event Coordinator 1989-2001
Coordinated the operations of multiple warehouses tasked with distributing parts
required to manufacture military hardware. Led receiving personnel in identify
ing tagged and coded government, customer, and company-owned property; maintaine
d official property record. Interpreted federal acquisition regulations [FARs]
for aerospace. Organized, planned, and supervised company diversity events. Te
sted hardware data for quality control of F14/F18 radar. Assisted in resolving
problems as well as interpreting company policies and procedures.

DONNA M. WILLIAMS
323 290-008/ 323-528-0156 a dw877a00@westpost.net a Page 2 of 3

CREDENTIALS
Human Services Board Certified Practitioner (HS-BCP)
2010
Master of Science in Organizational Management, Springfield College 200
7
Bachelor of Arts in Liberal Science/Psychology 2005
Bachelor of Arts in Business Management/Human Resources, Webster University
2003
Certificate Alcohol/Drug Counselor Training, Technical Institute of Addiction Co
unselors 2003
Certified Professional Designation and Purchasing Material Management/Advanced U
CLA 1999-2001
Leadership Development in Interethnic Relations and Asian Pacific American Dispu
te
Resolution 1998
Los Angeles City Attorney Office Dispute Resolution Program, Facilitator
2004
Certified Mediation, the Martin Luther King Dispute Resolution Center
2009
Technical Skills: Microsoft Office, Excel, CPRS, Vista, Internet
AWARDS
AmeriCorps, the Corporation for National and Community Service
2005-7