LINDA KELLY

14040 Erwin Street

Philadelphia, PA 19116
ladylyne@eathlink.net
267-307-0461
PROFILE
Highly accomplished administrative and management professional offering 11 years
of experience, primarily in health care. Poised for a role in an office environ
ment providing executive support. Well-versed in the full scope of administrativ
e functions. Solid communications skills. Confident and competent interfacing wi
th high-level corporate leaders and key clients and customers. Highly organized,
with the ability to issue sound, independent decisions. Thoroughly computer pro
ficient.

* Confidential Correspondence
* Appointment Scheduling
* Executive Support
* Work Flow Management
* Customer / Client Relations
* Team Leadership

EXPERIENCE & ACHIEVEMENTS

GRANVILLE HOUSE ASSISTED LIVING, Burlington, NJ 2005 to Present
Residence Director (2006 to Present):
Advanced to this position to oversee complete facility operations which includes
maintaining complete grounds,39 private units,26 staff members and over 40 resi
dents. My duties primarily encompasses defining policy and procedure, controlli
ng the annual budget, delivering resident services and coordinating contracted,
ancillary health care providers. Continually assess residents to participate in
self-governance, advocate for residents and structure service plans. Ensure a hi
gh degree of resident satisfaction, largely through installing qualified, approp
riately trained staff, investigating and resolving complaints and engaging in so
lid communications with residents and there families.
* Raised occupancy from 85% to 100% for 2 consecutive years, mainly with effecti
ve marketing, relationship building and sales closing.
* Maintained costs within budget year after year, using a fiscal management stra
tegy that afforded unit managers flexibility with accountability.
* Captured a 15% savings by contracting with a new cleaning products vendor offe
ring more competitive pricing and measured, automatic cleaning solution dispensa
tion.
* Raised the facility's public profile and visibility by identifying different,
new community organizations with which to engage for promotional and referral in
itiatives.
* Overhauled a significant number of staff, instituted discipline to raise staff
performance and strengthened training. Recruited and retained new cook and acti
vities coordinator.
Management Assistant / (2005 to 2005):
Joined the organization as an assistant to the Residence Director while studying
for my CALA License. Performed all clerical duties as instructed by Director in
cluding, filing, answering phones, greeting residents and families, opened and s
orted mail, scheduled appointments and performing all administrative duties in t
he Administrators absence.
LINDA KELLY
267.307.0461 ladylyne@eathlink.net 215.673.0461
RACHMEL CHERNER, MD, Willow Grove, PA 2001 to 2005
Medical Assistant/Office Manager
Supervised and trained staff to deliver direct patient care such as recording vi
tal signs, drawing blood, conducting electrocardiograms, collecting lab specimen
s, preparing patients for exams and explaining treatments and procedures. Author
ized drug refills and telephoned prescriptions to the pharmacy. Ensured all admi
nistrative responsibilities in the front office were conducted such as patient r
egistration, scheduled appointments, coordinated hospital admissions and laborat
ory services, updated medical records, completed insurance forms and administere
d billing.
ST. ALBERT THE GREAT PARISH CENTER, Huntingdon Valley, PA 1999 to 2004
Event Coordinator:
Orchestrated seasonal affairs, which involved building the menu, preparing food
selections and recruiting and supervising volunteers. Additionally, prepared dai
ly meals to the pastor and 2 parochial vicars. Ensured foods met the highest sta
ndards for sanitation, taste and special dietary needs.
Thomas Jefferson University Hospital
1986 to 1987
Medical Records and Health Information Technician:
Responsible for receiving requisitions and retrieving medical records for patien
ts on the hospital floors. Received requests of diagnosis codes and crossed sear
ched in computers to compile list of patients with similar diagnosis and create
and arrange records for research studies intended for interns at hospital. Also
performed front desk receptionist duties when needed, including answering phones
and directing calls to appropriate departments.

EDUCATION
Assisted Living Management Training Program
New Jersey Department of Health and Senior Services
License Registration AL0000005693 New Jersey
Liberal Arts/Business, Community College of Philadelphia
Associates Degree Philadelphia, PA
Diploma, Certification & Registration, McCarrie School of Medical Assistance Ph
iladelphia, PA