SUSAN ENG

425.753.0914
se893520@westpost.net

SUMMARY
Program Manager with substantial experience in deploying back-end technology sys
tems. Have focused on finance and human resources ERP, CRM, Stock, LOA and Benef
its Open Enrollment projects. Implemented software using the complete software d
evelopment life cycle (SDLC). Managed scope, requirements, design, build, stabil
ization, and deployment phases.
SPECIALTIES
Program and project management, scope development, full software development lif
ecycle, technical and functional team liaison. Functional knowledge of human res
ource processes, business requirements.
PROFESSIONAL EXPERIENCE
02/09 05/10
Microsoft - Redmond,WA
Industry: Technology Consulting
Program Manager Consultant
Managed a Global Mobility Stock System project for Microsoft. Worked within the
Solutions Delivery Human Resources team, and collaborated with HRIT, ASM, Stock
administration, external Consulting, and OneHR PDF teams. Developed and manage
d a project plan using the Microsoft RACI tool and SDLC guidelines and processes
. Project included 2 releases over multi-year schedule and a $5M budget. Organ
ized and moderated project team meetings including planning, design, inspection
and governance meetings. Setup meeting facilities, Live Meeting conferencing, t
elecommunication, and visual aids. Managed risk/issues/actions log throughout p
roject. Developed a Traceability Matrix to map Business Requirements Documents
(BRD) with Functional Specifications (FS), Use Cases and Test Cases. Managed th
e BRD and FS inspection process. Setup inspection teams, documents, and triage
meetings.
Project Manager for Microsofts 2010 Human Resource Benefits Open Enrollment for
US employees (50,000+). Developed and managed the project plan, ran core team an
d steering meetings, and worked with program owners in managing all aspects of t
he project. Worked with Microsofts project management internal processes and tec
hnologies.
Leave of Absence (LOA) system project, managed business requirements analysis an
d business process workflows for process optimization. Managed tool functionali
ty, regression and end-to end testing. Oversaw the quarterly BPRT test cycle in
tegrating the new LOA tool with MS backend systems.
Environment: Windows Vista, MS Office 2007, MS Project, MS Excel, MS PowerPoint
, Visio, SharePoint, MS SDLC Program Management tools, Visual Studio Foundation
Server tools, MS Live Meeting
01/05 05/10
Susan Eng Homes, Inc. Kirkland WA
Industry: Real Estate
President
Created a real estate company by developing a comprehensive business plan encomp
assing business development, marketing, finance, and partnering with Windermere
Real Estate brokerage. Managed client real estate needs while producing up to $
11M in gross sales per year. Assisted clients in obtaining their housing goals
by managing the complex sales process, representing clients unique interests, ac
ting as a liaison between parties involved including lenders, title, and escrow.
Negotiated client savings of up to 8% of home purchase sales price.
Environment: Windows XP, MS Office 2003, MS Project, MS Excel, MS PowerPoint, C
RM Database

05/01 01/05
Expedia, Inc. Bellevue WA
Industry: eCommerce
Senior Program Manager
Within the Information Technology department, led and managed the initial planni
ng, analysis, development, implementation, and deployment of a global Financial
Enterprise Resource Planning (ERP) solution. Implemented PeopleSoft General Led
ger, Accounts Payable, Accounts Receivable, Procurement and Reporting modules.
Managed multiple teams and projects concurrently. Led a 30 member project team
of consultants, developers, internal customers and end users through the full de
velopment lifecycle involving scope, requirements, design, build, stabilization
and deployment. Oversaw the conversion of data from Microsofts internal SAP Fin
ancial data to map with Expedias new solution. 20 international currencies were
deployed to more than 100 users worldwide resulting in an unexpected ROI of ove
r $5M. Led a Steering Committee of executives in determining project budget, sc
ope, priority, risk and timeline. Held regular status meetings with the Steerin
g Committee, stakeholders, and project teams. Managed project plan timelines an
d commitments and held teams accountable. Worked through inevitable project cha
nges in staffing, scope, and timelines with flexibility. Held post mortem meeti
ngs to assess project results and made changes to move forward successfully. Re
ported impacts to the bottom line to stakeholders and the Steering Committee. Wi
thin Corporate Travel, Managed and deployed SalesForce.com CRM project. Managed
the maintenance and support of internal telecom systems supporting 5 call proce
ssing centers domestically and abroad. Collaborated with external telecom partn
ers and internal teams to decommission existing systems and deploy new call proc
essing solutions.
Environment: Windows XP, MS Office 2003, MS Project, MS Excel, MS PowerPoint, M
S Access, Visio, SharePoint, PeopleSoft (Financials AP, AR, GL, Procurement, Rep
orting), SalesForce.com
01/99 05/01
Emerald Solutions Consulting Corp Bellevue WA
Industry: IT Consulting
Sr. Consulting Manager
Managed the ERP consulting practice for the Western Region. Led consulting team
s in solving client needs using expertise in human resources, ERP application im
plementations, and consulting services. Provided business process analysis, sco
pe design, and gap analysis. Wrote functional specifications and scope document
s. Collaborated with teams across departments, stakeholders and IT teams in des
igning, implementing and deploying customized solutions. Evaluated budgets and t
imelines with stakeholders. Delivered custom presentations of software solutions
tailored to prospective client pains using PowerPoint and Visio.
Environment: Windows 2000, MS Office, MS Project, MS PowerPoint, Visio, PeopleS
oft (HR Modules)
08/97 01/99
University of Washington, Seattle WA
Industry: Higher Education
Sr. Compensation/Human Resource Manager
At the University of WA Professional Services Office, administered the employee
compensation function within Human Resources including the affiliated medical ce
nters. Consulted with senior management in compensation planning and new initia
tives. Researched, analyzed and made recommendations for individual job request
s for salary changes. Recommended annual changes to the current compensation pl
an by researching equivalent job functions using local and national published wa
ge reports and trends. Managed the professional staffs compensation policies.
Environment: Windows 95, MS Office, MS Excel
07/95 08/97
AT&T Wireless Services, Kirkland WA
Industry: Telecommunications
Lead Functional Analyst Human Resources ERP
Led the functional component of a Human Resources PeopleSoft ERP implementation.
Acted as a liaison between technical IT teams and functional human resources/p
ayroll teams. Gathered business requirements, provided fit gap analyses, wrote f
unctional specifications and scope documents. Developed job descriptions and Vi
sio charts for new internal roles. Collaborated with functional and technical te
ams in determining product customizations needed to meet business requirements.
Worked within the allocation of IT resources, budget and timelines. Developed
and redesigned business processes supporting employment, compensation, benefits,
and performance plans.
Environment: Windows 95, MS Office, MS Excel, MS Project, Visio, PeopleSoft (HR
Modules)

EDUCATION
Sacramento State University, CA
BA, Psychology 1993
Extensive coursework in Business Administration
SKILLS
Skill Name Skill Level Experience
Program Management High 7 years
Project Management High 8 years
PeopleSoft Apps High 8 years
Salesforce.com Intermediate 2 years
Leave of Absence systems Intermediate 1 year
MS Project Expert 10 years
MS Excel High 10 years
MS Access Intermediate 2 years
SharePoint Intermediate 2 years
Visio Intermediate 8 years