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Certifications:
1. Siebel 7 Certified Core Consultant.
2. Sun Java Certified Programmer 2.0.
3. Underway to complete CSQA certification.
Summary:
a Ten and Half Years of Professional Experience in IT Industry, with over 9
Years in Quality Control as an Analyst, Senior Analyst, Lead and currently as a
Manager.
a Effective in Managing and Coordinating projects with both Onsite / Offshor
e Teams.
a Strong Leadership Qualities and Management Skills.
a Good in maintaining relationships with Business Clients and External Partn
ers.
a Thorough understanding of structured Testing Methodologies, Processes and
Software Development Life Cycle (SDLC).
a Professional experience in design, implementation and maintenance of Autom
ation Test Strategy using HP (Mercury) Quick Test Professional for Web and eCRM
Applications.
a Excellent in Preparing Test Strategy and Reviewing Test Plans that meet/ma
p to Business requirements.
a Experience in Documentation and providing Training and Mentoring to the te
am.
a Self-Motivated and Organized in delivering High Quality Software Solutions
.
a Good Written/Verbal Communication Skills and Analytical Approach to solve
issues.
a Flexible and Versatile to adapt to new work environments and Work Independ
ently and/or with a team to accomplish Organizational Goals.
Professional Experience:
Client: Allstate Insurance, Northbrook, IL. Jan 04 a"
Till Date.
Description: The Allstate Corporation is the nationas largest publicly held pers
onal lines insurer. Allstate sells 13 major lines of insurance, including auto,
property, life and commercial. Allstate also offers retirement and investment pr
oducts and banking services. Allstate is widely known through the aYouare In Goo
d Hands With Allstate(R)a slogan.
Internet Marketing Technology: This area provides applications and tools to cus
tomers to quote, shop online and also interfaces for self service using Microsof
t .Net Technology.
Worked as a Team Lead to provide, Data Management and Support for online applic
ations primarily used to service the customers. On demand data support and manag
ement boosted the overall customer experience for the clients.
Accomplishments Include:
a Maintained a team of 4 resources both onsite and offshore.
a Developed and implemented the strategy for Data Management and supervised
data support for all the online applications.
a Championed the process for efficient handling of Test Data and proposed w
ays to reuse and scrub data.
a Defined data request SLAas for loading and configuring data for different
types of applications.
a Reinforced the team to properly understand and prioritize data requests t
o be able to promptly support without compromising the SLAas.
a Organized regular team meetings to resolve issues and also ensured the pr
oject milestones are met.
Projects/Applications handled in this role:
a eBusiness On-boarding: was a project to enhance the customer experience
by seamlessly capturing the preference. This project involved complex data scrub
bing to accurately cater to test data requirements. Because of the prope
r and correct identification of data, the test team was able to execute the proj
ect ahead of time without of any issues.
a New Quote 2: is an online quote and bind application used to purchase pol
icies by comparing with different options and packages available to customers. T
his project involved loading data, working with external vendors to prop
erly simulate the situations that a customer can be, while performing a quote pr
ocess.
a Customer Care Center: is a self service application used by the customers
to view and manage their policies online. Involved in loading of data into diff
erent interfaces and synchronizing for consistency.
Client: Talisma Corporation Pvt. Ltd., Bangalore, INDIA. Oct 99 a" Jul 01
.
Description: Talisma is a global provider of dynamic customer relationship manag
ement (CRM) products and services to recognized leaders in financial, banking, e
ducation, technology, telecommunications, and other industries.
As part of recognition and growth being the key resource; had the opportunity to
work in different teams within a few months of time.
Microsoft Corporation: Microsoft has always been focused on unlocking the power
of computing to help people realize their full potential.
Worked as a Senior Technical Support Engineer, to handle all Microsoft Games an
d Hardware related issues.
Responsibilities Include:
a Testing of Games and Hardware to make sure the Software/Hardware is fine.
a Report Generation and Client Interactions.
a Analyze the issues according to Microsoft guidelines.
a Surveys to tracking Customer Satisfaction.
a Provide round the clock support for Global Customers.