Roxanne Reeder

1801 Kernan Blvd South

#2204
Jacksonville, Florida 32246
(904)537-9307
rr8cc316@westpost.net
Objective:
To secure a challenging position within a company where initiative, quality, and
willingness to learn are considered valuable assets.
Work Experience:
Loss Mitigation - Short Sale, Processor/Negotiator/Closer
04/2008 - 06/2010 - Chase Home Finance ( formerly WAMU) - Jacksonville, FL
Negotiate a short sale offer with real estate agents from the beginning to closi
ng. Manage a pipeline of over 200 loans on a monthly basis. Process and compil
e the HUD1, financial application, purchase contracts, BPO, tax returns, and cre
dit reports to determine if an offer is acceptable, also counter offer when nece
ssary. Interact with mortgagors, escrow companies, foreclosure attorney, invest
ors, and, title companies. Prepare and fax approval (demand) letters. Process wo
rkouts by entering data into the FHLMC, FNMA, asset, and private investor's syst
ems for approval.
Respond to very complex inquiries, grant extensions, and process appropriate let
ters to send to real estate agent. Efficiently process all settlement activiti
es and ensure all required documents are present to close on a short sale. Recei
ve funds for closing's and then closed out the file and sent the appropriate tas
ks to the claims department to insure proper allocation.
Trade Support Specialist
01/2007 - 02/2008 - Aerotek Professional Services - JPMorgan Chase
Mandatory Administration - Provide support to the Mandatory Sales Department Buy
ers. Enter AOT, Direct Trade, and Mandatory orders in the MAC and NPLOS compute
r system. Run multiple reports daily using RMS, fax confirmations letters.
Run multiple reports daily using RMS, fax confirmations letters,
assigned to special projects, use Microsoft excel, and access for all reports, a
lso audit trades.

Financial Representative
2006 - Fidelity Investments - Jacksonville, FL
Provided superior customer service in a fast paced, team environment while focus
ing on enhancing relationships and building customer loyalty while educating the
customers regarding account features, balances, transactions and distribution i
nformation. Also provided market quotes, and news when asked.
Sales Retention Consultant
10/2004 - 1/2006 America Online - Jacksonville, FL
Receive and manage inbound calls from current members for cancellations. Maintai
n quality control and utilize appropriate sales techniques to retain members giv
ing targeted value of products and services. Record data, notations, via on-line
system while communicating with customers.
File Review Analysis (Senior Funder)
12/2002 - 3/2004 JPMorgan Chase - Jacksonville, FL
Review and processed mortgage loans to be funded. Maintained each customers file
throughout total process while documenting pertinent information in the databas
e system. Performed follow-up with correspondents for any missing or incorrect d
ocuments by directly faxing information via on-line system. Handled and familia
r with loan documents such as appraisals, titles, final 1003, truth in lending,
HUD-1, DU, LP, credit reports, flood and hazard insurances, tax and verification
 of employment forms, for FHA, VA and conventional loans.
Office Administrator
7/2002 - 12/2002 Neighborhood Assistance Corporation of America (NACA) Jacksonv
ille, FL
Provide administrative support and scheduled appointments for prospective home b
uyers for their consultation sessions. I had to answer the telephones, create fi
les, run credit reports, and also assisted the counselors complete the loan proc
ess by insuring and verifying that all documents were receive to close on member
's home purchases. Organized and participated with the Home buyer's Workshops.
Consumer Banker
10/1998 - 6/2002 Bank of America - Jacksonville, FL
Utilized state-of-the-art communications technology to deliver superior service
while conducting needs based selling of bank products to new and existing custom
ers over the telephone in a call center environment. Serviced and set up credit
cards, checking accounts, saving accounts, CD, credit lines, and installment loa
ns. Consult customers about products and services that the bank offered. Also re
versed fees, placed stop payments, advised customers if wire transfers were rece
ived or executed. Also able to handle difficult customers inquiry and questions
without any hesitation.
Education:
09/1979 - 09/1982 United States Army - Material Supply Specialist
03/1982 - Communications Diploma - Germany
10/1985 - 9/1986 Computer Processing Institute, Bridgeport, CT
Diploma 3.25 GPA - Computer Operations & Administration
11/1988 - Internal Revenue Service - Atlanta, GA
03/1990 - 03/1991 United States Census Bureau.
Skills:
MSP, WPII, CITRIX, Fidelity, ValuNet, Internet Explorer, Microsoft /Outlook, wo
rd, access, excel, NPLOS, CAPS, IBCC, CTS, LPS, BPO express, iVault, Lender Live
, Optimum,
Merlin, Seibel, Lotus Notes, dbase I & II, Lynx, JIBA, Oscar, PowerPoint