JENNIFER B.

HURN
177 Sage Road
Houston,TX
(512) 415 - 3666
jh8d3bde@westpost.net
________________________________________
QUALIFICATIONS SUMMARY: Over four years of customer service and business to busi
ness sales in luxury goods. Received "High-Five" award during first year with Da
vid Sutherland for outstanding sales support and teamwork.
EXPERIENCE:
David Sutherland Showroom NYC, NY
Inside Sales - Wholesale January 2007 - April 2010
* Sold exclusively to the design trade fine furnishings, textiles and accessorie
s from manufacturers around the world; determined client needs; provided necessa
ry resources specific to each project; cultivated strong relationships through e
xceptional customer service and interpersonal skills
* Worked directly with top designers/architects in the Tri State area on various
projects, both residential and contract
* Developed a strong client base, with exponential growth, in the following year
s; generated and followed up on new leads daily; maintained solid relationships
with current designers and secured new ones through constant interaction and exc
ellent communication
* Generated on average $400,000 - $600,000 in monthly sales; achieved annual sal
es goal of $4,500,000 with an operating sales team of three
* Conducted outside sales presentations during a period in which we were underst
affed; updated libraries and introduced new product; strived to reinforce our vi
ability to client as a reliable and resourceful showroom despite weak economy
* Handled several large hospitality/contract projects with sales volume in exces
s of $200,000; communicated daily with both purchaser and designer to ensure pro
per execution of order and ultimate customer satisfaction
* Corresponded with represented manufacturers on daily basis; followed up on all
open orders and production status; ensured proper and timely delivery to client
* Kept in close communication with shippers; helped rectify delivery constraints
and damages incurred during transit
* Provided showroom manager with open quote reports on a weekly basis
* Collaborated with showroom manager and marketing team on special showroom even
ts; helped brainstorm and organize new and innovative ways to increase sales dur
ing a struggling market
Sales Support/Customer Service November 2005 - January 2007
* Supported inside/outside sales representatives, showroom manager, and provided
our clients with exceptional customer service.
* Operated as the single sales support for multi-line showroom during a two year
period where sales and traffic were at their highest volume
* Earned the "High Five Award" in 2005 for outstanding customer service, relatio
nship building, and for taking on additional showroom responsibilities while we
were understaffed
* Worked closely with our support team in our corporate office in resolving any
issues our customers encountered
* Responsible for product knowledge on all product lines; educated clients on a
daily basis through various correspondence
* Worked directly with our represented vendors to ensure efficiency and accuracy
of all orders, proper delivery, and customer satisfaction
* Provided clients with extensive follow up and weekly status reports on all ord
ers
* Generated all quotes and orders through Navision software
* Processed payment for all orders; responsible for all invoicing; resolved any/
all accounting issues with client in a timely manner
* Assisted in all showroom operations: responsible for inventory of showroom sam
ples and supplies; contacted vendors when low on samples or collateral marketing
material; ensured proper upkeep of showroom display
* Scheduled all showroom pick-ups and deliveries
Matta - Women's Clothing Boutique NYC, NY
Sales Associate - Retail March 2006 - March 2007
* Provided part-time help on the weekends
* Assisted in inventory, visual display, and overall sales
Kate Spade LLC Houston, TX
Sales Associate - Retail October 2004 - October 2005
* Dedicated to a high level of customer service and sales productivity
* Assisted in all areas of operations, including the transfer and shipment of al
l store merchandise
* Helped create and maintain a strong clientele through Mohr training philosophy
* Explained product information, while addressing customer needs
* Provided feedback to management regarding customer inquiries and comments
* Followed through on special orders and customer requests in a timely manner
* Participated in the merchandising and maintenance of visual display
KEAIS Records Service Houston, TX
Project Assistant August 2004 - October 2004
* Assisted in major project with Shell Pipeline Company
* Analyzed and stored contents of secure documents using Microsoft Access
Tarrytown Methodist Church Pre-school Austin, TX
Teacher's Assistant January 2004 - July 2004
* Responsible for assistance in planning, implementing and supervising recreatio
nal and educational activities
* Provided a positive atmosphere and environment conducive to the needs of each
individual child in terms of social, emotional and cognitive development
* Developed professional relationships with parents and involved parents in prog
ram activities
* Helped keep record of children's developmental progress, strengths and needs b
ased on formal and informal assessment
EDUCATION
The University of Texas at Austin December 2003
Bachelor of Arts in English
Minor: Business
University of Richmond Summer 2002
Study Abroad Program: Florence, Italy
(Completed coursework in Art History/Studio Art)
SKILLS Proficient in CRM, Navision Accounting Software, Word, Excel, Outlook

**References available upon request**