Sagirah (Tawi) Ferrell-Webb

8909 E 88th Terrace

Kansas City, MO 64138
Work :(816)504-1134
Cell :(816)204-0474
E-mail: sf8df6aa@westpost.net
OBJECTIVE
To obtain a rewarding position in the human resources field that will require me
to utilize my skills, education, and experiences to create a high performing or
ganization and a great place for employees to work.
PROFESSIONAL PROFILE
* 5 years progressive Human Resource Experience including recruitment, retention
, associate relations; policy creation; & talent development at all levels
* Great attitude, self-directed, exceeds expectations and deadlines and is flexi
ble to change in order to get the job done
* Superb communication skills both verbally and written
* Highly motivated, highly productive and dependable professional
* Process Improvement oriented always looking for ways to improve quality and in
crease productivity
* Ability to work independently and in teams with a high degree of accuracy, tho
roughness, and professionalism
* Ability to complete projects by deadlines and communicate progress
* High level of integrity and ability to maintain strict confidentiality of info
rmation handled
* Proven ability to lead teams & individuals through ever changing environments
* Expertise in career advising, and working with diverse populations.
* Self-motivated with extensive background in building productive relationships/
teams on site and remotely
* Focused on the bottom line of the organization and its overall success
* Strive to serve employees as well as the employer in the most ethical manner p
ossible while keeping the integrity of the organization at the highest level pos
sible
EDUCATION
Webster University
M. A., Human Resource Management, 2010
M.B.A, Anticipated Graduation date 2011
Drury University
B.A., Business Administration, 1999
Minor: Global and International Relations
EXPERIENCE
H&R Block; Kansas City, Missouri
Human Resources Analyst (Generalist) April 2008 - Present
Support the human resources function as a generalist for 2 key functional suppor
t units of the organization - consisting of approximately 4000 + employees in 4
locations. Deliver quality customer service to associates at all levels.
* Collaborate with other human resources personnel and leaders to effectively de
velop and implement various policies and procedures
* Handle various employee relations issues on a regular basis providing guidance
and consistent feedback to resolve issues timely
* Provide guidance to managers in handling employee related matters including, b
ut not limited to: performance, salary, benefits, discipline, etc.
* Participate in interview process and provide recommendations hiring managers
* Handled several RIF's (Reduction in Force) including: selection, severance/leg
al document creation/review, delivery of message, follow-up, etc.
* Produce and analyze various report metrics in an effort to outline trends impa
cting the success of the key customer groups
* Support leaders in utilizing performance management system including: performa
nce plans, performance notes, development plans, etc.
* Develop and deliver relevant training to all managers throughout the organizat
ion on various topics to ensure comprehension of company philosophy, policies/pr
ocedures as well as proper utilization or systems including: leadership series,
corrective discipline, coaching, customer service
* Perform additional generalist duties as assigned
* Provided input into the design and implementation of key Rewards & Recognition
program for the entire Customer Support Organization
* Conduct investigations on serious complaints such as harassment, conduct, etc.
in a timely manner; Counseled and provide recommendations to management; Ensure
d follow-through
* Develop and deliver webinar training to population on various topics including
: virtual teams, conflict management, coaching, customer service, etc.
* Consistently successful in introducing programs, concepts, operating practices
, and policies that support and improve associate satisfaction levels and create
an environment in which people can succeed and contribute.
* Evaluate and authorize new hires, transfers, pay-rate increases, terminations,
etc.
* Participate in various community service related and job search related events

H&R Block; Kansas City, Missouri

Human Resources Support Specialist, Nov 2005 - September 2007
Recruiting Specialist-Seasonal assignment October 2007 - Jan 2008
Provide quality customer service to the department's customers - the company's e
mployees. Make substantial contributions to the overall success of the organizat
ion and HR department through consistent support to the HR manager on personnel
matters.
* Created and facilitated new hire orientation and training sessions for H&R Blo
ck and H&R Block Financial Advisors, which included reviewing and interpreting p
olicies for exempt and non-exempt level employees, conducting and reviewing back
ground checks, and completing new hire paperwork.
* Responsible for managing day to day HR functions for over 4,000 associates dur
ing ramp-up periods including providing direction for 2 on-site vendors, & 3 off
site vendors.
* Served on volunteer committees and focus groups for the H&R Block community an
d Service Center specific events. (i.e. Corporate Challenge, Rewards & Recogniti
on)
* Conducted investigations & counseled leaders and associates, providing a recom
mended course of action in accordance with federal/state law and with Corporate
polices and procedures.
* Monitored and tracked corrective actions and provided reporting to operational
leaders and HR leader on patterns/trends for certain associates
* Analyzed current work flow for attendance tracking tool and reported out break
/fixes to ensure associate attendance records were accurate
* Handle complaints, audits and claims from internal compliance, FINRA matters,
EEOC/Human Relations, etc
* Performed administrative duties including manipulating data, constructing char
ts, updating tables, and maintaining spreadsheets w/graphs.
* Performed fingerprint background checks, worked closely with internal/external
compliance officers in Detroit to update non-disclosure agreements for on-site
vendors
* Completed new hire paperwork and disseminated procedures/policies in an effici
ent and effective fashion
* Provide ongoing training to management on policy/procedure for processing empl
oyment related matters through human resources
* Delivered high quality candidates for Tango Project by creating and implement
ing innovative and effective sourcing and attraction strategies
* Provide detailed information to candidates on job duties and responsibilities,
 company culture, benefits, community, organizational programs, policies and pro
cedures
* Conducted compensation analysis and provided guidance and recommendation on em
ployment offers to hiring managers and HR Representatives
* Articulated offers to preferred candidates, negotiated offer parameters and us
ed influence to close the candidate
* Collected data and conducted analysis to ensure deep understanding of business
needs and desired candidate profile including required and preferred competenci
es, skills, experiences, etc.
H&R Block; Kansas City, MO
Operations Support Specialist I & II February 2004 - Nov 2005
Provided exceptional customer service primarily through phone support, written c
orrespondence and account processing. Included receiving and resolving complex
and comprehensive varieties of customer requests regarding their accounts.
* Opened and processed paperwork for new and existing accounts
* Entered, processed, and resolved exceptions through various processing systems
* Responded in a timely manner, to a wide array of client's written and verbal r
equests and inquiries
* Learned regulations relating to processing of account maintenance and be sure
that processes follow industry regulations and compliance requirements.
* Documented and communicated to management any recurring or significant problem
s or issues with the products as encountered through client correspondence and o
perations processing.
* Mentored and up-trained other Operation associates in their roles.
* Deposited and reconcile checks into administrative system and ensured that lic
ensed professionals authorized final ledgers
* Managed task assignments and maintained a record of all communication with cli
ents, tax preparers, Financial Advisors primarily by entering notes in a databas
e.
* Provided inbound and outbound phone support to Retirement Account Clients in a
call center confirming that accounts were opened and funded by explaining how R
etirement Accounts function; verifying balances, providing account numbers; assi
sting in correcting errors; processing address changes and updating client infor
mation; Assisting with loan documents and processing, faxing authorizations and
filing; remaining up to date on all changes and revisions in policies and proced
ures.
* Handled escalated calls from customers using professionalism and excellent cus
tomer service skills to arrive at a prompt and accurate resolution.
* Efficiently handled calls in special queues across multiple skill sets.
* Assisted with daily crew briefs and monthly team meetings.
* Performed queue management workflow duties ensuring that incoming and follow-u
p interactions are handled properly and are accurately input into the tracking s
ystem.
* Personally opened and successfully funded more than $3 million in IRAs during
the 2005 tax season.
SBC Services, Inc.; Shawnee Mission, Kansas
Senior Buyer Associate-Procurement/Accounts Payable
Ensured procurement activities were optimized to achieve maximum value while ful
ly supporting the needs of a multiple internal customers.
* Responsible for Pricing, Purchasing, Tracking equipment, and updating the budg
et information for more than 200 engineering projects.
* Integrated and aligned requirements across projects to ensure engineers receiv
ed appropriate equipment timely
* Worked closely with leadership on contracting and negotiating strategies regar
ding material pricing and equipment lead time
* Helped establish service level standards
* Utilize spend analytics data to identify and drive material cost savings for t
he enterprise.
* Successfully managed large, complicated supplier relationships.
* Established strong vendor relationships, perform high-level negotiations, and
assist in the selection of vendors.
* Identified savings opportunities through improved sourcing activities practice
s and work with managers to develop and implement plans to achieve sustained sav
ings.
* Developed long-term partnerships with high performance vendors based on qualit
y, cost, delivery and responsiveness.
* Assisted Engineering Managers in conducting timely reviews with vendors to mea
sure performance against contractual standards. Ensured that vendor performance
met defined expectations.
* Researched and developed relationships with minority vendor suppliers.
* Responsible for more than $15 million in accounts payable.
Kraft Foods, Kansas City Missouri & Surrounding Metro Area; Springfield Missouri
& Surrounding Metro Area
Senior Regional Sales Intern 1996 -1999
Responsible for intern support of 15- 20 sales managers, providing exceptional c
ustomer service to store managers and internal sales staff to ensure the sales g
oals were met for the organization.
* Increased regional sales by 45% during internship
* Developed and implemented effective Training programs for New Hires and Intern
s, resulting in decreased ramp up time and increased sales in the Retail Food in
dustry.
* Managed merchandising displays & marketing promotions for up to 20 stores in 4
major cities for 35 senior sales representatives.
* Achieved top sales in both retail and business to business sales positions.
* Experienced in Managing Sales Staff of 50 interns in a 10 state region.
SKILLS
* Microsoft Office Applications
* Typing - 80-90 words per minute
* HRIS: PeopleSoft
* Time & Attendance Systems: STAR
* Communication
* Time Management
* Multi-Tasking
REFERENCES
Available upon request