Sherri Williams

Decatur, GA 30033
Home: 404.474.8980 Mobile: 404.414.8025
sw8fdce0@westpost.net

Committed to Enhance Technical Proficiency

Through Excellent Instructional Design and High Technical Aptitude in Project Ma
ngement
A goal-oriented, self-motivated Training and Information Technology Project Lead
er with over 10 years of hands-on technical and project management experience an
d expertise in IT Management, recognized for exceptional analytical and problem-
solving skills, eager to employ excellent project management, instructional desi
gn and technical training skills and experience to contribute to IT education an
d skills development as a manager.
CORE STRENGTHS

* Organization, Leadership & Management

* Teaching, Training & Recruitment
* High Technical Aptitude/Proficiency
* Technical Integration & Technical Writing
* Communication & Interpersonal Skills
* Analysis, Critical Thinking & Problem-solving
* Attention to Details, Quality Assurance
* Project Management & Coordination
* Priority & Multiple Tasks Management
* Solutions Development & Decision-making
TECHNICAL SKILLS
* Adobe Framemaker
* Systems Administration, Systems Engineering Server design and Infrastructure.
* Microsoft Office 2003, 2007; PowerPoint 2003, 2007; Windows Server 2003; Micro
soft Operations Manager; Project Workstation 2003; Project Server 2003; VMware;
IIS; Planview.
* Visio 2003; Exchange 2003; SQL 2005; McAfee Virus Protection (Enterprise Versi
on); Websense Enterprise Server and Reporter; Windows Mobile 6; Remote Managemen
t Software Suites; MOM, IIS, Windows 2003 Server Management Tools; Computer Asso
ciates Product Suite.
* Hardcopy Pro, Microsoft Publisher, Dreamweaver
* Technical certifications: MCSE+I, CNE, CNA, CNI, MCT
QUALIFICATIONS
* Experienced in providing Microsoft authorized networking instruction and consu
lting for MCSE and candidates. First female instructor to acquire two Systems En
gineer Platforms.
* Increased company ROI up to 1,000,000 dollars savings in professional services
expenses.

PROFESSIONAL EXPERIENCE
Creative Consulting Professional Services LLC
Owner
September 1995 to present
Small Business Consultant and technical recruitment
Technical Instructor
Project Management
Instructional Design
Real Estate Investment
LANDIS + GYR, Alpharetta, GA
Training and Technical Documentation Site Lead
July 2008 to March 2010
* Lead the development of customer-facing technical training & documentation, ma
naging quality and technical accuracy and provided project management discipline
s.
* Supervised and mentored training and technical documentation team in Alpharett
a.
* Worked closely with Engineering and Management SMEs to prioritize, schedule, a
nd plan materials and training engagements and training documentation.
* Researched, developed and implemented quality programs aligned with company s
trategic objectives.
* Developed training materials and prepared curriculum and/or presentations incl
uding, but not limited to, meetings and/or employee seminars, and technical pres
entation.
* Assisted the Training Manager in the documentation of training materials for a
ny new/revised products and systems and carried out teams goals and objectives.
* Introduced project management and quality structured disciplines to optimize b
usiness controls.
DFW AIRPORT BOARD, Dallas, TX
Senior Systems Engineer. September 2000 to May 2008
* Functioned as the Senior Systems Engineer and Project Lead for installation, c
onfiguration and maintenance projects of all critical and non-critical Microsoft
2003 servers and for DFW Airport services on over 200 production servers. Prim
ary system engineer contact for following:
o Blackberry Enterprise Server
o Websense Enterprise Server
o Windows 2003 Active Directory
o Windows 2003 Terminal Server
o Windows2003, WINS, DNS, DHCP
o Exchange 2003 with Microsoft Cluster
o Planview PMO
o Unicenter Asset Management and Software Delivery
* Utilized organization, leadership, and management skills to lead systems engin
eering team. Defined tasks and deliverables and conducted project planning to a
ccomplish successful implementations of both planned and emergency disaster reco
very projects.
* Participated on the Planview PMO deployment team from 2006 to 2008 to facilita
te development, administration and configuration of Planview product through sys
tems life cycle processes planning.
* Completed technical documentation for all aspects of technical support.
* Coordinated team efforts to stabilize problematic environment, resulting in fu
lly operational systems and services. Performed and key management for many mai
ntenance projects including Daylight Saving Time airport-wide deployment.
* Team lead and supervisory for tier 1, tier 2, and tier 3 help desk technical s
upport staff responsible to lead, train technical support and research and analy
ze trouble calls, resulting in less complaints and overall 100% customer satisfa
ction. Used quality management disciplines to accomplish team productivity impr
ovements.
* Functioned as the Senior Systems Engineer and Project Lead for installation, c
onfiguration and maintenance projects of all critical and non-critical Microsoft
2003 servers and for DFW Airport services on over 200 production servers.
NEW HORIZONS COMPUTER LEARNING CENTER, Dallas, TX
Level III Technical Instructor. April 1998 to September 2000
* Developed network installations and implementations.
* Trained staff instructors and prepared technical training curriculum.
* Trained MCSE and CNE student candidates.
EXECUTRAIN OF OKLAHOMA CITY, Oklahoma City, OK
Level II Technical Instructor. April 1997 to April 1998
* Prepared and developed technical training curriculum and courseware.
* Supervised instructor staff.
* Trained MCSE and CNE candidates.
PRECISION COMPUTER SERVICES, INC, Oklahoma City, OK
Technical Manager. November 1995 to April 1997
* Provided Novell authorized networking instruction and consulting for CNE candi
dates.
* Trained MCSE and CNE candidates.
* Supervised technical instructor staff.
OKLAHOMA STATE UNIVERSITY TECHNICAL INSTITUTE, Oklahoma City, OK
CIS Program Manager. November 1989 to September 1994
Provided Computer Sciences Department instruction for community college students
.
* Trained MCSE and CNE candidates.
* Supervised adjunct instructor staff
EDUCATION & PROFESSIONAL DEVELOPMENT
KELLER GRADUATE SCHOOL OF MANAGEMENT, Gwinnett, GA
Masters of Project Management, MPM. Completed. 2008

SOUTHERN NAZARENE UNIVERSITY, Bethany, OK

B.A., Management of Human Resources. Completed 1992
Current Affiliations:
Member, Eastfield Community College CIT Advisory Council. March 2008 to Present
Member, Delta Sigma Theta Sorority, Inc. 1979 to Present
Member, Project Management Institute. 6/2005 to Present
Other Affiliations:
Selected Member, DFW Airport Diversity Committee. 2000 to 2006
Society of Human Resource Managers. January 1993 to March 1998
American Society for Training and Development. January 1993 to March 1998
PUBLICATIONS & ARTICLES
* Graduate capstone: Portico Consulting Firm Virtual PMO, Feb. 2008
* Marketing New Product Development Analysis: Podfitness. Aug. 2007
* Risk Plan for Data Recovery and Backup System, June 2007
* Marketing research: Benefits of Project Management Tools and Techniques, May
2007
* DFW Airport Hispanic Diversity Event as a Contracted Project, October 2006
* IT PMO at DFW Airport Case Study, April 2006
* Improving Quality Management for Personal, Professional and Social Goals. Feb.
2006
* Case Study on Hate Crimes in the US , December 2004
* Impact of Generation X and Generation Y on Managerial Communication in the Wor
kplace. August 2005
* Marketing Plan for Lovies Bed and Breakfast, An Entrepreneur Start-up Company.
Oct. 2005
* PMO Pilot Case Study at DFW Airport. Oct. 2005
* Abbott Industries Project Plan Case Study. June 2005
* Generation X vs. Generation Y in the Workplace. April 2005