Reorganized and built Skila sales force resulting in the tripling of new cust omer companies in 3 years. Created and managed turn-around campaigns for branding and rebranding at Payb ack / Avaltus and Dendrite. Fully integrated new sales activity processes, CRM processes, reporting and customer facing document processes at Cyntergy, dendrite and skila.
Reorganized and built Skila sales force resulting in the tripling of new cust omer companies in 3 years. Created and managed turn-around campaigns for branding and rebranding at Payb ack / Avaltus and Dendrite. Fully integrated new sales activity processes, CRM processes, reporting and customer facing document processes at Cyntergy, dendrite and skila.
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Reorganized and built Skila sales force resulting in the tripling of new cust omer companies in 3 years. Created and managed turn-around campaigns for branding and rebranding at Payb ack / Avaltus and Dendrite. Fully integrated new sales activity processes, CRM processes, reporting and customer facing document processes at Cyntergy, dendrite and skila.
Direitos autorais:
Attribution Non-Commercial (BY-NC)
Formatos disponíveis
Baixe no formato TXT, PDF, TXT ou leia online no Scribd
SALES MANAGEMENT AND MARKETING EXECUTIVE Technology Solutions / Services / Global Expertise Increasing company productivity and results through process-driven hands-on mana gement and attention to detail Top-performing sales, marketing and business management executive with 20 years experience bringing leadership and intelligence to sales team formation and acti vity dynamics. Expert in building high-performance sales teams, accelerating sal es growth, and cultivating key relationships with decision-makers. Strategic, ta ctical, and results-focused. * Reorganized and built Skila sales force resulting in the tripling of new cust omer companies in 3 years. * Solely responsible for $3 million sale that retained the viability of Dendrit e Clinical Services Group. * Created and managed turn-around campaigns for branding and rebranding at Payb ack/Avaltus and Dendrite. * Fully integrated new sales activity processes, CRM processes, reporting and c ustomer facing document processes at Cyntergy, Dendrite and Skila. Areas of Expertise: Sales Management Contracts Promotions Customer Relations CRM tools Public Relations Business Alliances Marketing Branding Unique Skills: Motivational Team Builder and Leader Reengineering/Turnaround Effective Professional Manager Organization/Administration Superior Writer/Communicator Process Focus Trainer Attention to Detail Professional Experience: SELA2, Inc. (d/b/a: Skila), Morris Plains, NJ 10/2006 - Present A global technology and services company specializing in knowledge and effective ness solutions for the healthcare/pharmaceutical industry. Vice President - Global Sales Condition at Recruitment: A decimated sales organization with a single remaining rep in a non -targeted territory; lack of process, activity tracking, targeting and sales fun damentals. Actions: I have instituted at Skila a highly process-directed sales organization consisting of three layers: a globally distributed Lead Generation Call Center, a globally distributed Sales Manager layer for lead follow-up and account manag ement, and a globally distributed Sales Director layer for higher level account and opportunity management, assistance in sales leadership/guidance/training and application of significant experience/expertise. Today, as a result of my development and institution of all new targeting, terr itory alignment, activity management, pipeline management, proposal and contract processes, the Skila sales organization utilizes SOP-driven approaches for targ eted outreach, initiation of sales contacts, management of pipeline movement and proposal/contract completion. Results: -- The addition of 19 new high profile global accounts, including Novar tis, Bayer, Merck, Abbott, and Nycomed within three years' time. -- A well-trained productive sales organization. -- A professionally managed pipeline of 200-plus opportunities representing $20M -plus in potential business. Dendrite International, Clinical Services Division, Bedminster, NJ 6/2001 - 10/2 006 A provider of technology and user support services to the pharmaceutical Resear ch and Development industry sector. (The company is now Cegedim Dendrite) Director of Sales & Marketing (5/2003 - 10/2006) Sales Director (6/2001 - 5/2003) Condition at Recruitment: A single sales representative with a limited scope of products and techniques. I was recruited to expand the team, the product set and the sales ta rgets. Actions: As a result of my bringing new organization and sales practices to the division's go-to-market activities, I was rapidly promoted to the position of ma naging all customer acquisition activities. Subsequently, after proving my addit ional marketing acumen, I was promoted to the overall management of sales and ma rketing for the division. During my five-plus year tenure, I grew to direct and execute all division-level business development activities for US and Europe and put in place the necessar y ingredients for greater success, including: * Implementation of formalized customer call initiatives * Complete revamp of all RFP response and proposal documents * Development of all division-level marketing initiatives, plans and budgets * Development of all message channels including print materials, advertising, p ress releases, capabilities presentations, conference participation, booth desig n and logistics * Full management (hire/fire/train) of the business development staff; also man agement of the office, budgets, pipeline, and contract administration. Results: -- Totally revamped and revitalized sales and marketing organization. -- Replaced the loss of the single highest revenue producing customer with new business: I personally closed the three million dollar deal which allowed the di vision to maintain its viability after the loss. Payback Training Systems/Avaltus, Cedar Knolls, NJ 5/1999 - 6/2001 Avaltus developed and converted proprietary training libraries for computer-base d and web-based delivery to the Foodservice, Hotel and Grocery markets. (The com pany was sold and divested in 2001) Vice President of Marketing Condition at Recruitment: Little formalized marketing function. Minor marketing actions were being haphazardly handled by the company president and company founder. The comp any had little name recognition in its market space Actions: I immediately constructed a comprehensive marketing plan and instituted a marketing function, including: * A selection, bid and contracting process to hire an agency * Implementation of public relations campaigns through releases and industry ac tivities * Development/authoring of all new messaging and outreach instruments (logos, b rochures, letterheads, business cards, and the websites) * Development of direct mail campaigns and authoring of all messages * Development/authoring of all new business documents for proposing and contrac ting Results: -- Highly successful conversion of outdated company identity (Payback) to modernized identity (Avaltus). -- Significantly increased name recognition in the company's market space. -- Major strengthening of the relationship with Hilton Hotels through the recog nition event I executed -- Turnaround/salvaging of a failing project for Host Marriott Corporation thro ugh my relationship management initiatives Cyntergy/Cyntercorp, Gaithersburg, MD 4/1997 - 5/1999 A privately held grouping of companies involved in implementation and training s ervices for technology platforms in the retail, food service and hospitality mar kets. Vice President of Sales & Marketing Condition at Recruitment: A four-person distributed sales staff with little headquarters mana gement oversight as well as a low-level marketing effort in need of concentrated expansion. Actions: My personal efforts were immediately focused on bringing the sales staf f in line with SOP driven actions, reporting, follow-up and pipeline development . Subsequent to getting the sales efforts under control, I constructed a corpora te marketing plan and instituted industry-appropriate marketing initiatives. Results: -- Eighteen percent year over year sales increase -- Implementation of standardized sales activity and tracking mechanisms. -- Realignment and expansion of the sales organization across the US -- Increased exposure through trade show participation and messaging initiative s EDUCATION & COMPUTER EXPERTISE BS, Business Administration and Marketing, University of New Hampshire Whittemor e School of Business, Durham, NH Microsoft Office Suite: Word, Excel, and PowerPoint; Oracle CRM system, Salesfor ce.com