David S.

Jones Mobile: (815) 353-9434

6709 Oakwood Manor Dr. Office: (815) 356-7504
Crystal Lake, IL 60012 Work email:
Summary
A senior corporate officer with extensive expertise in operational responsibilit
ies, including P&L & financial management, strategy implementation and setting s
trategic direction. A proven track record in revenue growth, increasing profitab
ility, reducing costs, business turnarounds, new business start ups, managing mu
ltifaceted & multi-talented resources, contractors, VAR's and partners while inc
reasing customer satisfaction domestically and globally. I have a demonstrated t
rack record showing solid gains in revenue growth with continued cost reduction
for maximized profits. I am known for finding, recruiting, nurturing and growing
personnel while working cross functional teams for success and business growth.
Key skills include:
* Leadership Achieving Financial & Operating Objectives
* Strategic & Tactical Planning & Execution
* Process Management Change Management
* Personnel Management Communication
Professional Experience
SERVICE SOLUTIONS CONSULTING, LLC, Crystal Lake, IL Present
President
Started up and developed a services and organizational structure consulting busi
ness. Responsible for all aspects of the business with regard to consulting with
manufacturers looking to enter the services business for their products and/or
expand, grow and increase efficiencies of their current services business. Also
consulted on expanding into advanced, professional or managed services from a pu
re break fix services environment.
* Consulted for large government electronics manufacturing company.
* Consulted for small rugged device manufacturer
* Consulted for small service business expanding into a new territory.
INTERMEC TECHNOLOGIES, INC., Everett, WA 2007 - May 2010
Vice President & General Manager Global Services
Directly Responsible for the overall management and performance of the service b
usiness globally with Global Service P&L, all service employees globally, servic
e sales and retention, business development, product marketing and product manag
ement, depots, call centers, parts sales and distribution, training and customer
satisfaction.
* Achieved all financial plan numbers in 2008 & 2009 on a $150M P&L.
* Achieved, in a turnaround effort, a 2 point margin improvement 2008 over 2007
and a 4 point improvement in 2009 over 2008.
* Increased Professional Services by 40% in 2009 over 2008.
* Increased cost efficiency and customer satisfaction through closer interface
managing 30% of Intermec's workforce globally, 500+ company personnel and 100 co
ntractors.
* Added Managed Services for Intermec as a new service capability and product l
ine.
* Launched new services sustaining P&L performance despite economic downturn.
* Cleaned up parts pricing and parts distribution for increased sales and profi
ts by 10%.
* Delivered technical support globally, through call centers, repair depots and
field service operations.
* Recruited key service management personnel for accelerated growth and profita
bility while raising the bar for the rest of the service team globally.
* Established a Service Product Management and Marketing team within the compan
y.
MOTOROLA, INC. 1986 - 2007
Vice President Global Service Delivery Operations, Schaumburg, IL 2006 - 2007
Responsible for the global delivery of all technical call center services, netwo
rk operation centers (NOC), secure operation center (SOC), technical training, s
ecurity services, new product introduction for services, global services deliver
y, global service repair and services business development.
* Selected as a Board member of a Joint Venture between Motorola and WiPro in B
angalore, India.
* Achieved $80M annual run rate cost reduction target in total global services
spend.
* Appointed as key member of Motorola's corporate Sales & Service Council to se
t standards globally.
Vice President, Service Operations, Schaumburg, IL 2003 - 2006
Directly responsible for the $600M P&L and 850 employees, for Lifecycle Manageme
nt, Field Service Operations, Central Services, Managed Services, Repair Service
s & Depot Support, Rental Services and Repair Parts for the Networks and Enterpr
ise Sector for The Americas. Responsibilities included the Technical Call Center
s, Network Operate Center (NOC) and Security Operate Center (SOC).
* Established Motorola's managed service business including fee for service and
security service business and capabilities valued at $150M and 18% pretax in ye
ar three.
* Managed under budget performance for a $24M+ budget and the direct responsibi
lity for the profitability and renewal of $200M+ of annuity based active annual
maintenance contracts throughout North America. 90%+ contract renewal rate over
3 years.
* Turned business around to achieve above plan double digit revenue growth, 4 y
ears running, compared to prior 10 year time frame which averaged low single dig
it growth.
* Exceeded profit goals every year by growing the business from a low single di
git OE to one in excess of 18% OE while on target to do better than 24% OE.
VP & GM Global Smartcard Solution Sales, Integration, Service and Operations 200
0 - 2003
Directly responsible for the startup and launch of a new business annual P&L of
a $120M, new startup business within Motorola's Worldwide Smartcard Solutions Di
vision.
* Directly managed the P&L from negative 50% margin to positive 5%.
* Setup and established the structure and resource requirements to grow a new S
martcard solutions business while successfully increasing revenues five times an
d provide continual increases in profitability over a 3 year period.
* Selected to manage the global solution sales force, system integration, field
engineering, support services and operations personnel worldwide plus the produ
ct engineering design team in Korea.
* Appointed Board member of a JV in Beijing, China and one in Perth, Australia,
to grow the business.
* Successfully managed a $20M budget and $500M of active projects and operation
s worldwide.
VP Systems Integration & Field Service Operations, Schaumburg, IL 1996 - 2000
Directly responsible for the P&L of a $260M+ Systems Integration Operation and a
$190M+ Field Service Operation. Managed $75M budget and over 1200 engineers, pr
ogram managers, system technologists, technicians, field service and contracts p
ersonnel across North America. Managed 350+ active projects, ranging from $200M
to $500k in value, and 4000+ maintenance contracts, valued between $8M & $12K an
nually.
* Drove the profitability and on time completion of $2.1B of active projects in
North America.
 * Consistently achieved increasing revenue goals with an 18% CAGR over a 4 year
period.
* Achieved an average of 18%+ pretax profit for the North America SI & Service
business.
* Recognized for consistent under budget performance each year.
Vice President & Director Systems Integration, Glen Rock, NJ 1994 - 1996
Directly responsible for the annual P&L of a $120M Systems Integration Operation
for all US states east of the Mississippi River. Also managed a $16M budget and
365 employees throughout the area and over 125 projects ranging in total value
to $490M.
* Exceeded all revenue plans and pretax profit goals while being under budget.
Director Systems Integration, Cleveland, OH, Schaumburg, IL, & Baltimore, MD 198
6 - 1994
One of the founding members of Motorola's Systems Integration business group. Pa
rt of the team brought together to start a Systems Integration mindset and busin
ess within Motorola to turn around the profitability of their systems business.
* Moved the profitability of projects from a negative pretax profit to a positi
ve double-digit pretax profit in first few years.
* Established the original SI process within Motorola.
* Established the first internal Program Management School within Motorola and
brought the Program Management Professional (PMP) curriculum to Motorola.
* Selected as one of the founding directors to manage one of the original Syste
ms Integration businesses upon the rollout of the SI business plan in six divisi
ons across the US.
Other Business Experience
Donn Corporation, Avon Lake, Ohio
Product Manager for Commercial Construction Products
Davy McKee Corp Independence, Ohio
Program Manager & Purchasing Agent, Commercial Construction
Inland Steel Co. East Chicago, Indiana
Program Manager, Commercial Construction
Education
MBA, with Honors, Baldwin Wallace College, Berea, Ohio
BS Civil Engineering, Rose Hulman Institute of Technology, Terre Haute, Indiana
Affiliations
Board Member Arizona State University, Center for Services Leadership
Volunteer Competitive Soccer Coach: 20 years coaching youth competitive soccer,
10 years coaching with Crystal Lake Soccer Federation, Crystal Lake, Illinois.
Delta Mu Delta National Honors Society for Business Administration
Distinguished Alumni Award and Association, Rose Hulman Institute of Technology