Syracuse, New York 13224 ep93a65e@westpost.net (315) 445 9199 SUMMARY Quality Systems Manager with experience directing and overseeing quality assuran ce certification programs including ISO 9001, ISO/TS 16949, FMEA, SPC, Document Control, Corrective and Preventive Actions, Continual Improvement Process, APQP, control plans, quality manual, etc. in a manufacturing and sales environment. Functioned as Management Representative updating and providing statistical infor mation to senior management regarding business goals, proposed corrective action s, monitored progress of remediation and pursed a program of on-going product an d service improvement. Scheduled, maintained and trained internal personnel for the internal audit program. Provided training to all levels of the manufacturin g plant in the quality programs. Participated and liaising with certification b ody, customer auditors, and nuclear auditors as they audited our facility and pr ovided information regarding the resolution of corrective actions within the all otted time frame. CAREER HISTORY Crucible Specialty Metals PO Box 977 Syracuse, New York ISO/TS Quality Manager 2006 a" 2009 Reported to Vice President of Technology and President of company on status of I SO and ISO/TS certification; conducted management review with president , vice p residents, superintendents and directors of organization, maintained records of such; worked with senior management in establishing company goals; established excel file and charts of such, liaison with certification body and other auditor s of our facility; maintained on line continual improvement, corrective and pre ventive action logs, work instructions, control plans, flow charts, trained all levels of company in quality programs, scheduled , conducted and maintained rec ords of internal audits, trained audit personnel, audited venders, revised work instructions, quality manual, used excel, word power point ,share-point, visio; established share net system for Technology Department use in tracking process c hanges and other technology projects with the assistance of the Information Syst ems Department. Team member on various long term projects providing certificat ion guidelines and requirements. Quality Systems Auditor 1998 a" 2006 Reported to the Director of Quality as I worked with all levels of the organizat ion to establish our initial Quality Certification program at Crucible (QS 9000) , assisted in writing all levels of documents - quality manual, procedures, vari ous work instructions,- maintained document and data on line system, corrective and preventive action on-line and continual improvement on-line, became a certi fied quality auditor, wrote audit procedures, scheduled, conducted, maintained i nternal and external audit reports. Wrote, distributed and re-audited corrected actions to various departments and venders. Provided information to vendors a nd customer auditors regarding our processes and systems, addressed corrective a ctions, wrote continual improvement projects as a team member Order Audit/Cost Analyst 1992 a" 1998 Reported to Director of Sales Reviewed all orders entered on the organization fr om our customers a" service centers and direct, maintained all controls, called customers and or inside sales personnel when there were issues with specificatio ns, chemistry, or if the orders did not match quotations, ensured order moved th ru production planning and was promised according to quote, acknowledged printed and available for manufacturing. Reviewed cost data, provided information for quotation to inside sales personnel and worked with manufacturing personnel, tec hnical services and metallurgists to ensure order could be manufactured to custo mer specifications.
Training Related to Job Experience:
Lean Principles Yellow Belt ISO/TS 16949 Internal Auditor Training ISO 14000 ISO 9000 ISO/TS Advanced Internal Auditor Training Gage R & R Gage Calibration Systems Job Methods Training Job Relations Training Education: Columbia College Syracuse University Onondaga Community College Membership American Society for Materials (Treasurer) & Past Chair American Society for Quality Manufacture Association of Central New York (Past Facilitator)