MICHELLE THOMPSON

Mechanicsburg, Pennsylvania 17055

717-877-0044
michelle.elizabeth.thompson@gmail.com
www.michelleelizabeththompson.info

QUALIFICATIONS PROFILE
Highly analytical, dynamic, and results-driven professional powered with broad-b
ased experience
in Corporate Training, Consulting, and Business Administration. Show paramount e
fforts in
managing and conducting effective training and development programs to successfu
lly deliver
superior results. Possess stellar reputation in implementing effective marketing
strategies and
plans, streamlining business processes and workflows and improving operational e
fficiency and
productivity. Accustomed to working and relating to customers of diverse culture
s to satisfy
their needs and provide utmost satisfaction. Extremely effective to multitasking
in a globally
competitive and fast-paced environment with dedication to operational excellence
.

CORE STRENGTHS
* Leadership, Corporate Training, and Team Building
* Business Management and Operations
* Sales Strategic Action Plans Development
* Continuous Process and Performance Improvement
* Budget Implementation and Cost Control
* Technical Support and Troubleshooting
* Organized with Strong Analytical Abilities
* Outstanding Customer Service and Relations
* Articulate Oral and Written Communication
* Problem Resolution and Decision Making

EMPLOYMENT HISTORY
CLIENT CARE SPECIALIST
2009nPRESENT
KEYSTONE FINANCIAL ASSOCIATES, MECHANICSBURG, PA
Instrumental in scheduling appointments, training, strategic planning, new busin
ess development,
customer service, sales and marketing. Expertly manage all aspects of individual
health insurance,
primarily in Medicare supplement, Medicare advantage, Medicare part D, life insu
rance, and long
term care departments. Serve as financial securities back up for all financial p
aperwork and one
of the partneris direct assistant. Provide high level administrative assistance
to partner by
arranging appointments and preparing all financial paperwork. Build and cultivat
e long-term
quality relationships with clients by providing superior customer service.
Notable Accomplishments:
~ Initiated the development and implementation of a strategic plan, which result
s to significant
increase in Medicare Departmentis profit margin from 9% to 35%
~ Commended by restructuring corporate systems and process utilizing activity ba
sed costing
and activity based management, thus eliminating inefficient waste
~ Optimized overall ability to conduct more appointments by 25% from 134 appoint
ments to
168 appointments

DIVISION MANAGER
2007n2009
UNITED FIRST FINANCIAL, LEMOYNE, PA
Spearheaded, mentored, and trained 25 employees to develop their competencies an
d achieve the
maximum level of performance. Conceptualized innovative sales and marketing stra
tegies to
generate new business opportunities.
Notable Accomplishments:
~ Recognized for creating an innovative strategy to expedite years of paying cli
entis mortgage
from 17 years to 3.7 years
~ Pivotal in restructuring clientis budget and developing a plan to secure their
home from
foreclosure

FINANCIAL ADVISOR
2006n2007
WADDELL & REED, MECHANICSBURG, PA
Employed consultative approach to clients pertaining to life planning and goals
including
investments and insurance policies. Regularly interfaced with client to address
their inquiries and
resolve various issues and concerns in a timely manner.
Notable Accomplishments:
~ Obtained the NASD Series 6 & 63 Securities Licenses including the PA Life & He
alth
Insurance License
~ Provided expert oversight to a book of business amounting $1M

RETAIL MANAGER
1999n2005
LENSCRAFTERS, KING OF PRUSSIA / CAMP HILL, PA
Displayed unsurpassed leadership talents in all facets of retail operations from
customer service,
sales, marketing, and strategic business development. Administered corporate bud
get to fund
operations, maximize investments, and optimize operational efficiency. Facilitat
ed training to 15
employees and fostered positive working environment to promote high team morale.
Notable Accomplishments:
~ Vigorously participated in Luxottica Foundation and Lion's Club to create favo
rable public
image
~ Significantly reduced remake percentage from 16% to 2.2% in three months and m
aintained
this level of quality during the entire tenure as a retail manager
~ Primarily held responsible for counting, verifying, and depositing $1K to $10K
on a daily
basis

JUVENILE DELINQUENT COUNSELOR

2002n2003
VISIONQUEST, SOUTH MOUNTAIN, PA
Assumed full responsibility in auditing; preparing performance plans, discharge
reports and case
notes; presenting testimony in courts; and facilitating group/individual therapy
sessions for
clients.
Notable Accomplishment:
~ Utilized in-depth knowledge in counseling to provide clients with the tools ne
cessary to
function in society in an acceptable manner

EDUCATION
MASTER IN BUSINESS ADMINISTRATION, Minor in Finance and Organizational Managemen
t:
GPA: 4.0
* Ashford University, Clinton, IA: Expected Completion: Feb 2011
BACHELOR OF SCIENCE IN COUNSELING, Minor in Theology, GPA: 3.2
* Valley Forge Christian College, Phoenixville, PA: 1997n2002
American Scholarship (Sports) | Who's Who Among American College Students | Seni
or Class
Secretary for Student Government
MCSE, A+ CERTIFICATION AND MCP IN MICROSOFT XP
* JFC Career Development Center, Camp Hill, PA: 2004

LICENSURES & CERTIFICATIONS

Construction Industry Technician (CIT) Certification, Mid Atlantic BX, Harrisbur
g PA: Mar 2009
Series 6, Series 63, PA Life & Health, Waddell & Reed & Kaplan, Harrisburg PA: M
ar 2006

PROFESSIONAL AFFILIATIONS
Member, Mechanicsburg Chamber of Commerce
Member, National Association of Women Professionals
COMMUNITY INVOLVEMENT
Volunteer, New Hope: hand out food to less fortunate: 20 hours
Volunteer, Gift of Sight: provide glasses free of charge for less fortunate: 100
hours
Volunteer, Luxottica Foundation and Lion's Club to bring vision services to thos
e in need

TECHNICAL PROFICIENCY
OPERATING SYSTEMS: Microsoft XP and Macintosh OS X
APPLICATIONS: Microsoft Office Suite: Word, Excel, Outlook, PowerPoint; Adobe P
hotoshop,
Adobe Acrobat, including Apple iWork 2008
*Resume available in Microsoft Word format upon request.