ERIC J.

GASPARD
OBJECTIVE
Seeking employment with a company that will make use of my management skills;wh
ich include but are not limited to,creating an outstanding customer experience t
hrough development of staff members,inspiring others to reach their full potenti
al,while tracking, meeting and maintaining company goals in sales and profits.
As an Assistant Manager with Staples I was able to increase the average sale by
addressing training opportunities with the sales staff. This allowed the center
to increase attachement in electronics fron 2.65% to 5.13% by the end of the ye
ar.As Center Manager of Fedex Office in Muncie I was able to increase sales in t
he crenter by developing a weekly blitz program to attract new business relatio
nships. As a result the center wwas able to meet the P&L goals for fiscal year 2
006.
EXPERIENCE
20062010 Fedex Office Muncie/Carmel,
IN
Center Manager
* Center Manager, Muncie operations, March 2006 December 2008, Promoted to Cent
er Manager, Carmel operations, December 2008.
* Built customer relationships through customer loyalty programs and created an
inviting environment for customers and associates.
* Coached associates to up sell and increase margin.
* Analyzed and executed inventory management based on various business services
and store reports.
* HR responsibilities: Hiring / terminations
* Payroll: scheduling and staffing center to meet production and customer servic
e needs while remaining within allocated budget.
20002006 Staples, Inc. Fishers, IN
Copy Center Lead/Operations Manager/Assistant Manager
* Built customer relationships through customer loyalty programs and created an
inviting environment for customers and associates.
* Coached associates to up sell and increase margin.
* Analyzed and executed inventory management based on various business services
and store reports.
* Trained and evaluated on associates on selling skills and product knowledge.
* Promoted to Operations Manager in November 2000.
Supported Our Customer Connection by strategically enhancing internal/external C
ustomer Service and Store Profitability through the effective management of oper
ational functions including receiving/back room, inventory management, merchandi
sing, store maintenance and sales and profitability of the Office Supplies and F
urniture areas.
* Promoted to Assistant Manager in April 2002.
Transferred to the highest volume store in Indianapolis. Fostered a total custo
mer service attitude by using various reports such as Attachment Reports to moti
vate associates performance.
Effectively managed sales and profitability in the Copy Center, Technology depar
tments, and furniture.
19952000 Target, Inc. Castleton, IN
Sales floor Team Member
* full-time sales floor team member.
* Greeted and assisted guests with their shopping needs, assisted team leaders w
ith merchandising and product replenishment.
* Promoted to Level II team leader in November 1995.
* Ensured quick and friendly checkout and returns for all guests. Maintained im
pulse buys end caps. Also ensured clean and neat appearance of front end and Foo
d Avenue court.
* Promoted to Level III Hardlines team leader in December of 1996.
* Maintained presentation and replenishment of sales floor assists guests with s
hopping needs.
* Presented a clean friendly shopping environment of the sales floor.

EDUCATION
July 2010- present Grand Canyon University Phoenix AZ
* Secondary Education with emphasis in Social Studies
* Expected graduation Date June 2011
19791983 University of California at Los Angeles;(UCLA) L.A., CA
* Major field of Study Latin-American History.
* Minor- Ancient Greek Philosophy.
19761979 Alexander Hamilton High School L.A., CA
INTERESTS
Coaching and judging gymnastics, traveling, reading history novels and technica
l magazines, visiting museums, and cooking.
REFERENCES
Available upon request.

E-MAIL eg96c06e@westpost.net
8223 WARBLER WAY INDIANAPOLIS, INDIANA 46256 PHONE (317) 523-7618