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SUMMARY
A professional Analyst/Administrator who brings to you proven organizational, an
alytical and customer relations skills. Demonstrated ability in researching, re
porting, planning and administration. Recognized strengths in improving work re
lationships with internal and external customers, team building, motivating and
managing team members. Dedication and hard work was recognized and rewarded wit
h the Sales Above & Beyond and the Night on the Town awards. Key strengths inclu
de:
* Effective Communication * Project Management
* Problem Resolution * Self Starter and Quick Study
* Managing Ambiguity * Relationship Building
* Sales/Marketing Support * Flexibility
PROFESSIONAL EXPERIENCE
TOSHIBA AMERICA MEDICAL SYSTEMS, Irvine, CA 2008 - 2010
Leader in diagnostic imaging providing technology to improve health and save liv
es worldwide.
Business Administration Coordinator, SouthWest Zone
Provide support for Zone Management to achieve business objectives, budgetary an
d measured reporting requirements, and full efficiency of the zone's operations.
* Improved the Zone Manager's ability to plan and analyze by providing all repor
ting requirements to the Zone Service Manager, Area Service Managers and Finance
.
* Managed and monitored Zone financial forecasts, budgets, actuals, revenue and
expenditures.
* Corrected discrepancies and resolved improper GL entries.
* Tracked and trended CE's productivity and performance.
* Made recommendations on process improvements.
* Decreased travel expense by finding discrepancies in Training expense codes su
bmitted by Engineers.
* Ensured Svc Engineers' requests for service supplies and outside repairs are c
ompleted, processed and sent to A/P.
* Report products issues to ensure proper payment from Japan.
* Responsible for monitoring assets: maintenance of Fixed Asset inventory, Capi
tal asset tracking and ordering.
* Maintained the Zone Contract database (in MS Access).
* Track parts activity through Dashboard and resolve discrepancies with the Part
s Department.
* Communicate all Customer account changes, discrepancies and updates to Custome
r Service.
* Processed applications and resolved credit issues by being the liaison between
the customer and Accounting/Credit.
* Received the Night on the Town Award for resolving a PowerPoint issue for a Sa
les presentation in another Zone.