KEITH MACNEILL km32ed28@westpost.

net
2033 Mesquite Trail H: 817-498-0908
Hurst, Texas 76054 C: 817-266-1399

SUMMARY An ambitious, dynamic manager with extensive experience in supply chain,

shipping and receiving, logistics, transportation, and support services.
EXPERIENCE ZALE CORPORATION, Irving, Texas
Supervisor Office Services/Manager 2006 to 2010
Directed a department that was responsible for all shipping and receiving, inter
nal printing for departments, and company vehicles. Coordinated the receiving a
nd distribution of all mail and packages.
* Increased productivity using new technology.
* Reduced shipping cost using varies methods continuing to meet company objectiv
es.
* Evaluated and executed a new transportation schedule.
* Reduced expenses by negotiating lower fees.
* Reduced payroll expense year over year through sound management decisions.
* Collaborated with other members regarding financial decisions for employees wh
o had some form of disaster. (Zale Disaster Relief Committee)

THE MILLENNIUM GROUP, Tinton Falls, New Jersey

Regional Operation Manager 2002 to 2006
Assigned the region for company that contracted distribution and support service
s for various organizations. Directed staff according to client's specification
s and client's direction, adapted operation to the needs of the client. Oversaw
the mail and copy center at two locations with minimal oversight.
* Tested new software for client (Pactrac).
* Evaluated and recommended new clients to our sales department (New Business).
* Improved department for client and took on more responsibilities.
* Resolved any issues with missing mail or packages.
* Prioritized deliveries within complex and facilitated to appropriate departmen
ts.
MAIL AMERICA, McKinney, Texas,
General Manager 1997 to 2002
Oversaw retail mail and shipping operation that had a contract with the United S
tates Postal Service (USPS). Directed operation that shipped packages through v
aries means, such as USPS, FedEx, UPS and Lone Star overnight.
* Increased customer traffic through excellent customer services practices.
* Expanded private mailbox aspect of business, generating new revenue.
* Implemented new procedures with increased speed of service to increase custome
rs.
* Increased contract fee with the Postal Service through increased revenue for P
ostal Service.
* Increased revenue within operation through sound management decisions.
ADDITIONAL
EXPERIENCE HOST MARRIOTT SERVICES, Dallas, Texas, Multi-Unit Manager, 1995 to19
97. Managed 14 of 32 units within Reunion Arena accounting for 2.5 million doll
ars in revenue. Successfully staffed every concession stand in the arena for ea
ch event based on when stands were open in order to maximize speed of service an
d profit. Coordinated with other managers to make certain there were no custome
r complaints or employee problems. Coordinated with the stand manager to make s
ure he/she had everything needed to do his/her job. Before being transferred to
Reunion Arena, responsible for the eight units within Terminal A at D/FW Airpor
t. Generated daily product orders for each stand in my section. Managed busies
t units within Terminal A.
BOSTON CHICKEN, Boston, Massachusetts, Store Manager, 1994 to 1995. Managed day
-to-day operation of company store Asked to go to different locations in order
to train other managers as well as the existing staff. Responsible for all asp
ects of production within the store. Specialized in the training of the staff i
n all aspects of sanitation.
BOSTON CONCESSION GROUP, Cambridge, Massachusetts, Food and Beverage Director, 1
991 to 1994. Orchestrated all concessions at Suffolk Downs Race Track. Decided
what items would be sold in certain stands (i.e., product mix). Once that was
decided, had to make sure all equipment was operational. Hired all concession w
orkers and bartenders for the race track. Staffed all the stands with workers f
or opening day. Opened stands to 15,000 people on opening day. Oversaw operation
of concession stands with the help of floor managers. Reduced labor while maxi
mizing company profits. Enlisted to go to various locations in order to meet th
e needs of the company.

EDUCATION NORWICH UNIVERISTY, Northfield, Vermont

BS, Business Administration Management

LICENSES Texas Real Estate License

PERSONAL Married with one child. Enjoys playing hockey and swimming.