Judith E.

Boling, AIC, AIS

801 Cloverview Drive
Crestview, FL 32536
850-398-6144
EDUCATION Southeastern College, Lakeland, Florida, BA Education
Georgetown College, Georgetown, Kentucky, History/Political Science
Rollins College, Orlando, Florida, Paralegal Studies
EMPLOYMENT
10/00-12/09 Zurich North America Orlando, Florida; Dallas, Texas and Schaumburg,
Illinois
Team Manager: Manage a team of 8 workers' compensation claim professionals.
Job accountabilities:
1. Participation in the development of the strategic plan for the claims organ
ization
2. Applies claim and target market knowledge to identify how the organization
can meet customer claim service needs
3. Manages claim center resources to deliver customized claim service that is
specific to customer needs
4. Contributes to profitability by effectively implementing "Claims Best Prac
tices: to manage loss payments and expenses
5. Drives automation of key processes to realize cost, time, accuracy and/or q
uality improvements
6. Works co-operatively across claim centers and offices to ensure co-ordinati
on of services and sharing of best practices.
Business accountabilities:
1. Manage relationships with key customers within area of responsibility
2. Develop or enable the development of new and expanding business opportuniti
es
3. As needs arise, use network of contacts with specialized expertise
4. Identify opportunities and risks associated with changes in the external en
vironment, looking forward 1-2 years
5. Design, recommend and implement changes to processes and systems
6. Develop and implement annual budget for area of responsibility
7. Set and execute operational objectives and plan aligned to the strategy of
the business unit
8. Ensure appropriate documentation, implementation and communication of proced
ures and operating standards are completed for area of responsibility
9. Regularly monitors and evaluates activities to identify potential risks and
issues of non-compliance
10. Lead risk assessment for area of responsibility and escalate potential issue
s to senior management
Performance accountabilities:
1. Model behaviors that demonstrate commitment to corporate values
2. Complete the performance management cycle with staff, providing coaching an
d feedback for improved performance
3. Meet objective of the business unit's people management plan
4. Ensure all staff have established and are implementing development plans
5. Take action to manage own personal development and encourage others to do t
he same
Quality Assurance Claims Auditor
Job accountabilities:
1. Review sample of files to measure claim handling compliance and economic oppo
rtunities using a define methodology
2. Make effective presentations to field office staff providing insight into the
strengths and areas of non-compliance that exist within the office
3. Responsible for composing and reviewing technical reports which provide a det
ailed summary of the reviewed office results and are distributed to senior manag
ement
4. Identify claim handling and/or claim process skill gaps and provide field and
 home office management with feedback and/or improvement recommendations
5. Perform validation of audits completed by field office management staff and r
eports identified improvement opportunities
6. Co-operatively participates on projects which require input from multiple em
ployees working as a team
7. Participates in claim technical training seminars as needed
8. Participates as part of a joint Field-Home Office team to plan, develop and
implement a redesigned audit program
9. Review a random sample of files with Special Handling Instructions to captur
e compliance requirements
Business Accountabilities:
1. Provide expert solutions for key customer(s)
2. Enhance business through consulting with key customers
3. Ensures the successful completion of projects by maintaining continuing dialo
gue with business unit sponsors during implementation of major projects
4. Deliver high quality, technical solutions
5. Diagnose and develop recommendations to solve unique business unit and custom
er problems
6. Lead complex technical or long-term (over 6 months) business projects to impl
ement new or changed systems, programs or products
7. Investigate, recommend and implement leading edge technical solutions when th
ey meet customer need
Performance Accountabilities:
1. Model behaviors that demonstrate commitment to corporate values
2. Provide input into performance management discussions of project team members
3. Coach and provide technical advice and counsel within and outside operating u
nit
4. Provide guidance and support for team members
5. Take action to manage own personal development and encourage others to do the
same
Quality Assurance Baseline Project: Participated in the Workers' Compensation Q
A Baseline file review project. Developed recommendations based on the file rev
iew and participated on the Implementation Phase of the WC QA Baseline recommend
ations. Project Manager and Facilitator for the Construction Defect and Staff L
egal QA Baseline group through file review, baseline discussion, development of
recommendations, presentation to senior management and implementation of recomme
ndations. Co-Facilitated the Mass Lit/Pollution /Healthcare QA Baseline Project
during the initial baseline discussion.
Litigation Specialist: handled complex, litigated workers' compensation claims f
or large profile designated accounts; completed case summary presentations to ac
counts; served as a resource for employers and frequently made visits to insur
ed locations to assist in training local staff.
5/00-9/00 Hartford Specialty Risk Services Lake Mary, Florida
Claims Consultant. Handled complex litigated workers'compensation claims for la
rge profile accounts. Made on-site visits to the insured location, prepared det
ailed status reports and worked closely with risk managers and brokers.
10/99-4/00 FCCI Insurance Group Atlanta, Georgia
Southeast Branch Coordinator. Claims supervision of multiple jurisdictions incl
uding GA, AL & TN. Actively involved in business development and marketing. Ma
de frequent presentations to agents, employers, brokers and industry professiona
ls.
12/95-10/99 Humana Workers' Compensation Services
Longwood, Florida and Nashville, Tennessee
Claims Supervisor. Directed a team of 8 adjusters handling workers' compensati
on claims in AL, GA, KS, KY, MO, MS, NC, SC, TN and VA; also supervised a suppor
t staff of 3. Assisted adjusters with reinsurance reports and reports on catast
rophic claims. Actively involved in marketing for business and often made presen
tations to agents, brokers, risk manager, prospective employers and active insur
ed accounts.
3/95-12/95 Maguire, Voorhis & Wells, P.A. Orlando, Florida
Paralegal. Review/summarize medical records, prepared case law summaries, prepar
e motions and pleadings, legal research, and prepared pre-trial stipulations.
3/93-3/95 RISCORP of Florida Sarasota and Maitland, Florida
Group Leader/Senior Claims Representative. Handled litigated and non-litigated
workers' compensation claims in the Florida jurisdiction. Supervised office in
managers' absence.
2/90-2/93 Crawford & Company Orlando, Florida
Claims Adjuster. Received initial training in the handling of workers' compensa
tion claims.
OTHER Chairperson of HWCS Vendor Committee, Instructor in HWCS Managed Care Trai
ning program, Supervisor Mentor, Member of WCCP, Member of Mid-South WC Associat
ion, Member of Nashville Claims Association, Member of Atlanta Claims Associatio
n, Florida All-Lines licensed adjuster, Florida Board Certified Workers' Compens
ation adjuster, Teacher of the Year 1988-1989, Director of Public Relations for
Sigma Kappa Sorority 1981-1983. Completed educational requirements for AIC and A
IS designations. Currently pursuing ARM designation.

REFERENCES Available upon request