Education and Certifications:

ITT Technical Institute - Lake Mary, FL.

School of Information Technology
Associate of Science Degree - Computer Network Systems - 9/2005
CWNP Certified Wireless Technology Specialist
CWNP Certified Wireless Network Administrator

Experience:
Operations Supervisor
Smart City Solutions 10/2007 7/2010
Orange County Convention Center - Orlando, FL.
Manage the operations team of 14 on a daily basis in the second largest convent
ion facility in the country with over 8 million square feet of total space and 2
.1 million square feet of exhibit space
Work with vendors and 3rd party contractors to maintain all facility network in
frastructure
Provide training for data and telephony technicians
Act as Operations Manager in his absence
Supervising planning, installation and testing of services
Monitor Solarwinds Orion and take action on any events received on network equi
pment
Basic Avaya PBX switch programming
Meet with show managers and clients to address concerns and provide solutions t
o service questions or issues
Responsible for installation, configuration, maintenance, and troubleshooting o
f hardware, software and the computer network
Splice, install and test all fiber optic cabling
Telecommunications Technician
Smart City Solutions 5/2005 - 10/2007
Orange County Convention Center Orlando, FL.
Install, configure and test telecommunications services for convention clients
Perform configuration of Cisco switches and wireless access points for provisio
ning of network services
Provide telephone and desk side support of services for clients
Document issues with tracking software and ensure problems are corrected
Educate clients in technologies provisioned and address concerns
Maintain infrastructure in facility and correct issues found
Train and support junior technicians
Support events at facilities throughout the country and assist with network upg
rades
Desktop Support Technician
Hannover Life Re - Orlando, FL. 4/2005 5/2005 (contract)
Monitor Help Desk and provide email, telephone and desk side support for issues
Responsible for desktop and notebook hardware and software setup for users
Printer and peripheral setup and installation
Maintain and document inventory and software license agreements
Work with Technical Systems Analyst to support 90+ workstations
Special skills and Competencies:
Certified Wireless Network Administrator
Wired and Wireless network connectivity troubleshooting
Cisco switches and wireless access points
Knowledgeable in TCP/IP, DHCP, DNS, VPN, Cisco Networking and LAN technology
 Microsoft Windows XP/7, Mac OSX, Microsoft Office 2003/2007
Install, repair, maintain and troubleshoot hardware and software for notebook a
nd desktop PCs
Splice, install and test fiber optic cable
Managing employees effectively with excellent communication skills