PATRICK ZAPATKA

3225 SW 325th Street, Federal Way, WA 98023, 206-227-0254, pz9e4a78@westpost.net

DISTRICT MANAGER, REGIONAL MANAGER, PROJECT MANAGER
MULTI-UNIT MANAGEMENT a" PROFIT & LOSS RESPONSIBILITY a" SALES a" MERCHANDISING
a" TURNAROUND MANAGEMENT a" PAYROLL AND BUDGET PROJECTION a" COST CONTROL a" BUY
ING a" CUSTOMER SERVICE MANAGEMENT a" HUMAN RESOURCE MANAGEMENT, INCLUDING RECRU
ITING, TRAINING, DEVELOPMENT AND RETENTION a" LEAN a" PROJECT MANAGEMENT
SUMMARY
Dynamic and results-driven multi-unit manager with a history of dramatically gro
wing service-oriented operations from the ground up, as well as re-strategizing
and turning around under-performing enterprises.
Proven manager, successful in a variety of fast-paced, customer-oriented environ
ments. Capably develop detailed business, marketing and sales plans with measura
ble milestones, accurately identify and resolve barriers to improvement, and con
sistently fulfill a wide range of day-to-day customer expectations and needs.
Sales leader and motivator who has repeatedly beaten all sales projections and p
erformance expectations at all multi-unit positions.
Change agent and innovator who continually looks for ways to reduce costs, impro
ve performance, and exceed all organizational goals and objectives, included buy
ing, cost control, purchasing and inventory control, human resource functions, a
nd successful Kaizen (Lean) event implementation.
EXPERIENCE
DISTRICT MANAGER | Savers, 2006 a" 2009
Recruited to direct the sales and production of nine stores for this retail chai
n, including all aspects of P&L control, human resource management, recruiting,
and corporate reporting to maximize profitability of each location. Supervised o
ver 400 team members. Received 2006 production excellence award. Sales of over $
21M while generating over $1.5M in profit. Sales increases of 16.9% in 2006, 3.6
% in 2007, 8.4% in 2008, and 3.4% in 2009. Highest profitability increase in com
pany, improving by $650k in 2008 and $320k in 2009 through increased sales and e
fficiency improvement. Lowered turnover each year with the company, from 110% in
2007 to 80% in 2008 to 32% in 2009, each under the company standard. Piloted an
d implemented Kaizen (or Lean) projects in multiple locations in 2008, with the
goal of increasing efficiencies in production and labor utilization. Most succes
sful project store became top performing store in region in 2009.
DISTRICT MANAGER | Hollywood Entertainment, 2003 a" 2006
Direct and positively influence a team of fourteen locations throughout Washingt
on for Game Crazy, the retail video game division of Hollywood Entertainment. Fo
cus stores to provide exceptional guest experiences, while recruiting, developin
g, and retaining top talent. Implement all company policies and procedures to ma
intain consistency in all locations, while utilizing all resources to enhance pr
ofit and performance. Analyze financial reports to identify business trends and
prepare strategy to maximize opportunities, including new store site location, s
et-up, and opening. Led company with same-store sales increases of 21.2% during
first quarter of employment, with overall sales increases of 10.5% in 2003, 16.0
% in 2004, 12.6% in 2005.
DISTRICT MANAGER | EB Games, 1991 a" 2002
Relocated to direct the sales and operations of seventeen locations throughout W
ashington, Oregon, Idaho, Utah and Wyoming for this computer software and video
game retailer. Directed all sales, expense, payroll, budget, inventory, HR, recr
uiting, training, loss control and total quality customer service functions. Inc
reased sales each year with the company, including 31% in 2001 and 7.2% in 2002.
Supervised up to 140 management and associate personnel, while ensuring that al
l stores were optimally merchandised and operated. Coordinated communication bet
ween stores and corporate, as well as overseeing new site location, set-up, and
opening.
EDUCATION
Bachelor of Science in Business Management, University of Phoenix in Seattle, 20
04.