Licensed for Washington State Property & Casualty

SALES & CUSTOMER SERVICE EXPERIENCE

Customer Service Skills * Customer Service Awards * Interpersonal Skills * N
atural Peacemaker * Former Business Owner * Outstanding Sales Achievement Awards
* Outside Sales Experience * Sales Manager of three Territories
State Certified Pharmacy Technician * Pharmacology Terms and Language * Drug Di
stribution * Pharmacy Computer Software
PROFILE:
Dynamic excellent customer service skills reflecting pioneering experience in th
e customer service arena. Driving business through providing Excellent Customer
Service and knowledge of products and their benefits.
Excellent interpersonal skills that establish and foster professional and loya
l relationships.
Ability to work independently and collaboratively in a team environment.
Proficient in working under pressure and deadlines by prioritizing workload and
adapting to various environments.
PROFESSIONAL EXPERIENCE

Hollister-Stier Laboratories - Spokane, WA

Extractions Department
Worked with the raw materials
of Pharmaceutical Products
Olsten Temporary Service- Spokane, WA
Worked in various Customer Service & laboratory positions
Provided Customer Service support in a commercial bank setting for corporate cre
dit card accounts on a national level
Responsible for handling a high rate of phone calls while maintaining positive C
ustomer Service skill levels
Responsible for learning laboratory technician duties for Pharmaceutical Company
Rosauer's Pharmacy - Spokane, WA
Pharmacy Technician
Patient Communications
Coordinate with physician offices regarding patient profiles
Pharmacy Computer Software
Drug Distribution
Knowledge of over the counter medications
Ability to work well under pressure
Maintaining a positive and professional attitude
Walgreen's Pharmacy - Spokane, WA
Pharmacy Technician
Completed internship of 260 hours
Received National Certification during first year working as a Pharmacy Technici
an
Worked well under pressure while maintaining Customer Satisfaction
Strong Patient Communications - Gained knowledge of Pharmacy Software
Molly's Daycare: State Licensed In-Home Daycare- Spokane, WA
Daycare Provider
Self-Employed
Managed up to six children, ten hours per day
Cared for physical and emotional needs of children
Communicated with parents on a daily basis Maintained bookwork for the business
Participated in Washington State USDA food program
Met state requirements for owning and operating daycare
Registered Tape Advertising- Everett, WA
Advertising Sales Rep/Outside Sales Rep
Managed three Territories and developed sales plan and strategies
Estab
lished new accounts while maintaining existing accounts throughout each Territor
y
Negotiated and wrote contracts
Tracked daily, weekly and monthly sales
Kept records of customers and contacts
Projected professional and courteous public image
Interacted extensively with the public
Communicated with other Territorial Representatives

EDUCATION
Northwest Education Center
Spokane, WA
Licensing course for P&C insurance

Apollo College: Spokane, WA

Certified Pharmacy Technician - Completed 260 hours of internship with Walgreen
Pharmacy
Central Washington University; Ellensburg, WA
General College prerequisites
Eisenhower Senior High School: Yakima, WA
High School Diploma

ACHIEVEMENTS AND ACCOMPLISHMENTS

Customer Service Excellence Awards (earned two awards)
Pharmacy Technician Certification Board
Apollo College President's List, 4.0 GPA
Apollo College Perfect Attendance Awards
Washington State Licensed Daycare Provider
Certificate of Accomplishment Sales Award