DOUGLAS G.

THOMPSON
1846 W. Greenhead Drive * Meridian, Idaho 83642
208.888.4850--dt40deec@westpost.net

EXECUTIVE-LEVEL MANAGEMENT: Sales & Retail Operations

Results-driven business leader with a proven track record of 25+ years of experi
ence contributing to the advanced performance, growth and profitability of diver
se organizations. Capitalize on sales, marketing, business development and retai
l operations management expertise to ensure the achievement of corporate goals a
nd financial objectives. Expand territories and generate new revenue streams thr
ough skillful identification and pursuit of new sales and business opportunities
in domestic and international markets. Leverage superior communication, interpe
rsonal and negotiation skills to cultivate profitable B2B partnerships and custo
mer relationships. Build and spearhead top-performing teams and organizations, p
roviding the strategic guidance, training and support needed to meet and exceed
both client and business expectations. Core competencies include:
Retail Operations Management * Sales & Business Development * Strategic Planning
& Budgeting * Marketing
Account Management * Contract Negotiations * Communication & Interpersonal Skill
s * Customer Service
Merchandising * Inventory Control * Performance Management * Organizational Deve
lopment
Client, Partner & Supplier Relations * Team Building, Training & Leadership

PROFESSIONAL EXPERIENCE
TECHNICAL TRAINING SYSTEMS (TTS), Salt Lake City, Utah * 1996-Present
Leading reseller of school products for automotive, electronics, engineering, te
chnology and other education related programs.
Partner / Sales Manager
Oversee all aspects of sales operations - which involve leading, supervising and
evaluating the performance of 3 sales representatives - to ensure the achieveme
nt of business goals and financial objectives. Identify and pursue new opportuni
ties to drive sales and revenue growth. Interface with state officials, universi
ty department heads and classroom instructors to identify and align their educat
ional product needs and requirements with TTS' value-added offerings. Leverage s
trong consultative selling skills to convince prospects on how TTS products can
help them achieve their learning program objectives. Prepare, present and negoti
ate sales proposals. Coordinate with suppliers to ensure the timely and cost-eff
ective delivery of educational products to clients. Additionally, serve on the B
oard of the Idaho Professional Technical Education (IPTE) Foundation - which rai
ses funds to sponsor students participating in national competitions and teacher
training programs with industry partners - and the Advisory Board of Energy Sys
tems Technology Education (ESTEC) tasked with assisting Idaho State University,
Idaho National Laboratory and the Department of Labor establish a nationwide pro
gram for training technicians to work in the power and energy industries.
* Grew annual sales revenues from $600K to $1.3M from 1996 to 2009 through skill
ful management of all sales operations.
* Selected by the International Technology Educators Association as the top educ
ation reseller in North America for 2009.
* Honored by the State of Idaho for effectively serving on Professional-Technica
l Education (PTE) programs and participating in 4 PTE standards review committee
s.
* Recruited on 2 separate occasions to serve as a key member of selection commit
tees tasked with hiring program managers for positions at the Idaho State Depart
ment of PTE.

IDAHO LOTTERY, Boise, Idaho * 1989-1995

Startup company established by the State of Idaho to generate funding for educat
ion and public buildings.
Key Account Manager / Online Game Manager
Established and managed key account relationships with approximately 900 major r
etail outlets tasked with selling Idaho Lottery games to their clientele. Delive
red public presentations at civic and public events throughout the state to mark
et and promote the Idaho Lottery and its charitable cause. Identified and secure
d new business and partnership opportunities to drive sales and revenue growth.
Liaised regularly with Native American leadership to develop strong relationship
s with local Indian reservations. Worked with the online game supplier to define
and ensure compliance with policies and procedures for selling Idaho Lottery ga
mes on the Internet. Oversaw all lotto drawings in collaboration with the online
supplier and local auditor to ensure the accuracy of results. Led and supervise
d up to 45 account executives tasked with servicing and supporting retail outlet
s throughout the state.
* Served as a member of the startup team that successfully launched the Idaho Lo
ttery and its online games.
* Played a key role in securing major retail outlet accounts that generated 85%
of Idaho Lottery's annual revenues.
* Continuously grew annual sales revenues - from $92.6M in FY01 to $98M in FY02,
$109.32 in FY03, $113.5M in FY04 and $131.13M in FY05 - by skillfully prospecti
ng for and securing new accounts with major retail outlets throughout the state.
* Instituted and ensured staff compliance with policies and procedures for provi
ding ongoing support to key accounts.
DOUGLAS G. THOMPSON * Page 2 * dt40deec@westpost.net

ADDITIONAL HISTORY
(Details provided upon request)
NEW FREEDOM INC., Rexburg, Idaho
General Manager / Director
Directed day-to-day business operations to ensure the achievement of corporate g
oals and financial objectives. Coordinated all sales, marketing and business dev
elopment activities to drive sales and revenue growth. Identified and pursued ne
w business and partnership opportunities for expanding and selling New Freedom's
specialty orthotic footwear line in national and international markets. Coordin
ated all warehouse operations and controlled inventory supplies. Developed and e
nsured staff compliance with policies and procedures for servicing key retail ac
counts.
* Secured new retail outlets for selling New Freedom's specialty orthotic footwe
ar products throughout the US, Canada, England, Scotland, Denmark, New Zealand,
France and Germany.
* Negotiated agreements with European manufacturers of complimentary products to
expand New Freedom's orthotic footwear line.
BLOCKS CLOTHING, Rexburg, Idaho
Store Manager
Oversaw the day-to-day operations of a Blocks Clothing retail store, including s
ales, merchandising, inventory control, customer service and HR management funct
ions. Ensured proper sales setup by coordinating all store merchandising, market
ing and display maintenance activities. Monitored inventory flow and controlled
supply levels in order to keep stockrooms and sales floors replenished at all ti
mes. Handled and quickly resolved customer related issues to maintain high-level
s of satisfaction. Hired, trained and supervised customer-focused store teams to
ensure the achievement of business goals and sales objectives.
* Successfully turned around the underperforming Blocks Clothing retail store fr
om a red to black position in only 10 months.
* Drove store performance and profitability by correcting personnel issues, re-m
erchandising the store, coordinating local promotions and building strong commun
ity relationships.
* Improved Blocks Clothing's store image in the community by partnering with the
downtown merchants association.

Career Note: Additional employment history includes serving as a Managing Partne

r at Taco Johns, East Region Manager at Steelco and General Manager at Deseret I
ndustries. Details provided upon request.

EDUCATION
Bachelor of Science in Psychology
Brigham Young University, Provo, Utah

PROFESSIONAL DEVELOPMENT COURSES

International Negotiations & Contracts - State of Idaho, US Department of Commer
ce Seminar, Idaho
Executive Time Management / Interviewing Procedures & Policies - University of U
tah, Salt Lake City
Supervision of Disciplinary Problems in Management - Brigham Young University, P
rovo, Utah
Management Supervisor Methods - University of California, Los Angeles, Californi
a
Pedorthic Management - New York University, New York City, New York
International Banking - First Security Bank

AFFILIATIONS
Board Member, Energy Systems Technology Education Center (ESTEC), Idaho State Un
iversity
Board Member, Idaho Professional-Technical Education (IPTE) Foundation
Idaho State Private Industry Council, Chair Planning & Policy Committee
Madison School District 321 Committee for Career Guidance
Vice President, Downtown Merchants Association
Mayor's Committee for the Handicapped
Utah State Mental Hospital