David Lewis

Danville, California
510-459-1221
dla1ee4e@westpost.net
EDUCATION:
Embry-Riddle Aeronautical University: Master of Aeronautical Science: Specializi
ng in Operations & Management. Degree granted: June 11, 2010. GPA 3.83
University of South Carolina: Bachelor of Arts: Secondary Education High School
Teacher multiple subject certifications in two states. GPA 3.37
Norwalk Community College: Assoc. of Science Degree in Science & Biology GPA 3.1
2
General Motors, Automotive Training: Tarrytown, NY. ASE Repair Certification @9
4%
CUSTOMER SERVICE & MARKETING: (9 years)
The Clorox Company: Technical Resource / Claims Representative
* Handled Product Liability Claims & Risk Assessment.
* Investigated package failure liability & illness-injury incidents.
* Training: Designed curriculum, conducted training, & created letter templates
for responding to consumers. Coached call center staff & reviewed consumer commu
nications.
* Daily communications with consumers, vendors, call center personnel & legal de
partment.
* Responded to elevated complaint issues by writing custom letters to deny or se
ttle claims.
* Acted as lead counsel & the Clorox technical expert in Small Claims Court acti
ons, which defended Clorox products & overall, reduced company liability by more
than 50%.
* Managed & updated all Clorox cleaning & automotive product technical resource
materials.
* Reviewed & edited the Home Cleaning & Automotive Product package labeling.
ENGINEERING LABORATORY R&D: (9 years)
First Brands Corporation: (Formerly Union Carbide Automotive Products) Prestone
Anti-Freeze / STP Automotive fluids & additives / Simonize Wax.
* R&D Laboratory Test Leader / Formulation Asst. / Technical Writer / Safety Tea
m Leader
* Interfaced with OSHA, NIOSH, Packaging, Production, Sales, & Legal Departments
.
* Built custom equipment Dynamometer testing of coolant & fuel products, schedul
ed product testing, designed tests using ASTM protocol, supervised & recorded re
sults.
* Performed Prestone Anti-Freeze corrosion testing / prevention on Aluminum, Cas
t Iron, Lead, Copper & Brass surfaces. Managed data collection from Dynamometer
& vehicle tests.
* STP Fuel Additive Laboratory: Evaluated STP Fuel product formulation performan
ce using the Coordinated Research Council (CRC) combustion deposit rating proces
s.
* Promoted to Master Engineering Technician & Group (test) Leader of the Laborat
ory.
* Authored or edited ASE Papers in order to document product claims, re-formulat
ion testing, combustion rating & data management within the registered American
Scientific Testing Methods (ASTM) Laboratory Notebooks.
* Conducted technical claims review; provided R&D laboratory support with regard
to customer satisfaction or to defend against consumer complaints.
* Provided technical support & problem solving at the in-house manufacturing lev
el.
PERSONAL PUBLICATIONS:
Motorbooks Publishing. Authored: Small Block Chevrolet V8: Interchange Manual
published June l989. Second edition: April 2009 Automotive book category nation
al bestseller. These books have achieved positive national reviews & recognitio
n from GM Chevrolet Executives, Peterson Publishing Group, as well as a multitud
e of auto enthusiasts.
TEACHER: (8 years)
As a High School Teacher, I taught subjects that included Industrial Technologie
s, Automotive Mechanics, Business Management, and a variety of History subjects.

SKILL SET:
* Teaching / Technical Writing / Training co-workers.
* Vocational-Technical Mechanical leadership & expertise.
* Science / Math training related to combustion engineering automotive & aeronau
tics.
* Problem solving with regard product testing, production & customer satisfactio
n.
* Computer competent using all Microsoft Office applications.
* Money Management with regard to departmental budgets & business operations.
* Data collection & information management experience.
* Management of projects & staff.