Michael P.

Gondek
6 Division St. 914-478-2303
Hastings-on-Hudson, NY 10706 [1]gma26f2c@westpost.net
Software Engineer and Systems Analyst and Programmer with over 30
years experience in telecommunications, encompassing Information
Technology, Network Switching, Business and Residential Repair and
Directory Traffic. Dedicated and loyal individual who has demonstrated
success in every position held, consistently exceeding expecations.
Mutliple winner of the prestigious Excellence Award with former
employer. Flexible and focused worker who adapts well to
organization's culture and seeks improvements in process and
performance.
* Process Analysis and Improvement
* Data Analysis
* Parallel Testing
* Data Validation & Testing
* Database Design & Implementation
* Data Extracting
* Requirements Documentation
* Report Writing
VERIZON, NYC, NY
Software Engineer and Analyst, 1998-2009
Maintained consumer sales compensation system responsible for tracking
and compensating quality for the Sales and Marketing department
consisting of 10K managers and sales personnel. Led the project until
it's eventual migration from mainframe to SQL Server. Subject matter
expert and technical lead of application.
* Decreased runtime by 85% (from 3 hours to 30 minutes daily) by
recoding the DR backup process
* Purged unused business channel data, effectively reducing Storage
capacity by 25-30%
* Eliminated 35 man-hours per month by automating daily LD report
generation process
* Reduced CPU bottleneck by 60% by improving a 3x per day runtime
from over 1 hr to 23 min
* 400% increase of process runtime by redesigning table indexes with
DBA.
* Documented legacy processes where none previously existed
* Created numerous sub-systems to track specific products with
unique business rules
* Added or changed business rules for 1,000 products or packages
annually
* Completed 100's of work requests per year, all on time or ahead of
schedule
* Performed routine system maintenance and participated in annual
Disaster Recovery exercises
Systems Analyst, 1988 - 1998
Designed, analyzed, developed, and implemented new systems, providing
the most cost-effective, code-efficient solution to a client request.
Analyzed existing production systems to locate CPU processing
inefficiencies by redesigning or correcting identified anomalies.
Communicated with clients to ensure the highest quality job output.
Provided leadership, experience, knowledge and technical support to
all group projects.
* Reduced process by 80% through coding efficiencies. Redesigned a
cumulative report system that took almost 2 full days to process
(by year's end). Saved substantial costs, resulting in $600K in
annual company savings.
* Received 2 promotions based on outstanding performance, from
Associate Programmer to Sr. Programmer and then Systems Analyst
Switching Equipment Technician 1982 - 1988
Performed Central Office maintenance to insure uninterrupted service
to all customers in a geographic location. This included installation
of new service, disconnects of old service and any service changes.
The maintenance and testing for each circuit (depending on complexity)
included: wiring on main and secondary distribution frames, testing,
installation and maintenance of carrier test boards, repeater bays,
high speed digital equipment, access terminals, power supplies,
fusing, high voltage terminal strips, plug-in circuit boards, analog
carrier, digital carrier, wide band carrier, Digital Data Systems, and
other assorted central office equipment.
* Interpreted approximately 500 work orders per month and designed
central office wiring schematics for individual special service
circuits, private lines, and inter office trunks.
* Installed and maintained electronic circuit boards which were
calibrated to circuit specifications.
* 100% of all circuits were tested and completed by the required
date, and each step of completion was posted in the TIRKS and CMAP
databases.
* Preventive maintenance was performed as per BSP specifications.
* Designated 'READY NOW' for promotion to management.
Outside Plant Technician, 1980 - 1982
Responsible for repairing residential and business customer voice and
data lines. Interpreted service orders and provided information
regarding facilities assigned for each reported customer trouble.
Performed trouble-clearing tasks, pole climbing, deciphering
color-coded wiring plans, ladder safety, schematic reading, volt-ohm
meter reading, physical aptitude, proper tool usage and a logical
approach with a courteous manner. Concise communication was required
with customer, RSB dispatch bureau, cable records and assignment
clerks, RSB testers, co-workers and supervisors. Troubles ranged from
simple residential station repair to complex multi-line key telephone
eqpt.
* Provided direct, professional and courteous contact with customer
* Maintained an average of 6 repair jobs per day
* Received a Letter of Commendation, followed by my photo and brief
article of action (emergency service restoral) in monthly company
publication/newsletter.
TECHNICAL SKILLS
LANGUAUGES
* FOCUS
* COBOL
* SPUFI/QMF/SQL
* SQL Server 2005
* JCL / REXX / CLIST
* VBA for Microsoft Office
UTILITIES
* IBM Utilities
* SyncSort
* InSync
* Endevor
* NDM
PLATFORMS
* MVS/TSO OS/390
* VM
* AS/400
* Windows
* Mac OSX
EDUCATION
* Westchester Community College Course studies in Computer Science
* State University of New York Course studies in Computer Science
* Board Of Cooperative Educational Services. Certification Data
Processing
* Hastings-on-Hudson High School High School diploma
CERTIFICATION/TRAINING
Completed over 120 courses in:
* Management[DEL: :DEL]
* Computer Systems and Operations[DEL: :DEL]
* Leadership[DEL: :DEL]
* Electronics and Circuit Reading[DEL: :DEL]

* Organization[DEL: :DEL]
* Finance[DEL: :DEL]
* Programming Languages[DEL: :DEL]
* Job Safety[DEL: :DEL]
HONORS, AWARDS, AND LICENSES
* 2001 Recipient of Verizon Excellence Award for SMARTS/SRTS systems
merger and integration
* 2002 Recipient of Verizon Excellence Award for SMARTS East/West
tracking standardization
* 2005 Nomination for Verizon Excellence Award (System Revenue
 Savings)
References
1. mailto:gma26f2c@westpost.net