Moreno Valley, CA 92557 rsa5322a@westpost.net OBJECTIVE Seeking a responsible and challenging senior management position where my manage ment skills, business development abilities, and leadership will provide significant benefit to my employer and ad vance my career. SUMMARY OF QUALIFICATIONS A responsible, ethical, articulate, and inspiring manager who always puts custom er service first while selecting and developing management and staff with strong growth and performance potential. Has developed many managers and supervisors who have been promoted beyond their own expectations. Strong character and exce llent role model. Positively manages P&L and EBITDA targets, and effectively controls costs throug h economical utilization of personnel, materials, equipment, and facilities. St rong financial, systems, planning, budgeting, presentation, and reporting abilit ies. Comfortable and effective in customer contact, in all levels of team manage ment, with the media, and in the board room. Possesses many talents and capabilities; successfully handling multiple competin g tasks and adapting to changing conditions. Well developed problem solving, cr itical thinking, conflict resolution, and continual process improvement skills. A loyal, positive, inspiring, and effective line and staff senior manager. PROFESSIONAL EXPERIENCE Sep '09-Aug '10 RFG Oil, Inc. SAN DIEGO, CA- District Manager Oversee all aspects of 13 Quick Lube stores in Southern California and Arizona . Develop operational guidelines and financial tracking matrixes. Handle custome r claims to minimize exposure to parent company. Hire and develop management per sonnel to achieve operational excellence. 1981-Sep '09 SPEEDZONE (DIV. OF PALACE ENTERTAINMENT District Manager/General Ma nager Initially hired by firm which later became SpeedZone, holding position of Region al Manager for 10 years, overseeing management teams of 7 facilities in Southern California and Nevada with revenues exceeding 12M. Oversaw all aspects of Palac e Entertainment's flagship racing theme park. Maintained high community visibili ty, and an unblemished safety record, Extensive financial, systems, customer ser vice, staff development, and corporate office liaison responsibilities. Receive d numerous guest service awards including Top 5 Site (of 32 sites) in each of la st 8 years, and as Top Site 2 years. EDUCATION CALIFORNIA STATE UNIVERSITY, FULLERTON, CA - Music Performance PROFESSIONAL TRAINING/DEVELOPMENT Seminars, corporate training events, media training, and industry activities tar geted at facility Management skill development. AWARDS Numerous awards for site financial performance, staff development, community par ticipation, and industry leadership. SOFTWARE/TECHNOLOGY SKILLS Microsoft programs including Word, Excel, Power Point, Outlook, internet use and many proprietary software applications. Utilize expert Microsoft Excel skills to develop and maintain many corporate sit e analysis, financial, inventory, staff management, and cost tracking applicatio ns which have now been applied across the multiple corporations.