Joe B.

Underdue, III (757)483-5230 Home

(757)617-7852 Cell
E-mail jua59170@westpost.net
Objective To pursue career opportunities which meet my professional experience a
nd educational background.
Experience June, 1999-March, 2004 June, 2004-May, 2010
Verizon Virginia Beach, VA
Consultant (SME) Natural Returns and Sales/Service
* Conducted a 30 day training class in the Virginia Beach CSSC on the Natural Re
turns process.
* Assisted with the development of new CSSC team members who were just hired by
Verizon. Supported workforce development by providing these team members with in
struction and aid when taking customer calls and how to navigate through Verizon
's various systems.
* Appointed by manager in 2004 to conduct a 3 day training class in Maryland on
the Natural Returns process.
* Trained and developed certain processes currently used by Natural Returns to i
ncrease process efficiency and quality assurance. Also conducted training class
es at the Virginia Beach CSSC to teach consultants about the West Virginia juris
diction.
* Helped team to increase number of orders completed from 2400 a month to 8000+
a month which in turn increased department and company revenue.
* Assisted in transitioning Natural Returns into a revenue making unit from abou
t $84,000 a month to about $280,000 a month.
* Performed special projects and assigned as acting manager when manager was awa
y. One acting manager assignment lasted from December, 2003 to May, 2004.
* Provided feedback and on-going training to the Maryland Natural Returns team.
* Achieved an award for over $500,000 sales attainment in 2000.
September, 2005-November, 2005 June, 2006-September, 2006
Virginia Beach Adult Learning Center
Virginia Beach, VA
Instructor (Business and Technology Department)
* Provided learners with financial strategies and investment objectives.
* Familiarized learners with investment strategies.
* Outlined what builds wealth and how to maintain wealth.
* Helped learners to analyze and record a financial plan.
* Presented learners the basic structure of financial planning.
March, 2004-June, 2004 December, 2005-January, 2006
Verizon V
irginia Beach, VA
Specialist Inter-functional Help Desk
* Provided support to all the CSSCs within the VAWV district, by handling escala
tion calls.
* Assisted with special projects which affected CSSC revenue.
* Initiated ways to improve processes that affected the CSSCs.
* Stayed abreast of industry conditions that affected Verizon.
January, 1989- June, 1999
Household Finance Co. Virginia Beach
, VA
Underwriter Lending Department
* Helped to increase company revenue by approving loans based on credit qualific
ations.
* Managed a portfolio that consisted of over 3 million dollars in accounts. Impl
emented a refinance lending application that was used throughout the company. T
his refinance lending application shortened the time it took representatives to
complete lending applications.
* Educated 15 team members on the lending process.
* Conducted training classes to teach fellow team members on what to look for wh
en trying to get a customer approved for a loan.
Education 1984-1988 Elizabeth City State University Elizabeth City, NC
B.S. Business Administration
Graduated cum laude 3.2 gpa
2002-2004 Strayer University Chesapeake, VA
MBA Concentration Management
Graduated magna cum laude 3.75 gpa
2008-present University of Phoenix
Doctoral candidate 3.45 gpa
Skills Microsoft office Excel, PowerPoint, Word, SN-4, Express Trak, Express Web
,
SOMS, IGO, Cofee, Avaya and DHP.
References Vanessa Turner-Seals, Management Analyst city of Norfolk, 757 664-604
4
Andrea Jones, Consultant Verizon Communications, 757 344-9598
Tedra Taylor, Consultant Verizon Communications, 757 619-4736
Marcus Wynn, Manager DRC Verizon Communications, 757 615-7394