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Cassandra Eloi

3032 Creekbend Overlook

Douglasville, GA 30135
Home 954-296-1630
To obtain a responsible and challenging position where my skills and knowledge w
create value for my employer and customers.
h Four time Pinnacle Club (Top Yearly Sales Company Award) winner
h Customer Service and Sales Support Manager New Representatives Incubation
Coach Facilitator Of new Product Training
h A poised, polished professional with extensive experience in call center envir
h Offering expertise in all facets of management and customer service operations
h Expert organizer, aggressive communicator with a proven ability to accomplish
outstanding results.
h High motivational level, excellent leadership techniques, and ability to influ
ence and
stimulate others.
h Proven record of sales success including the ability to quickly identify core
needs and persuasively solutions.
RBS World Pay, Atlanta, GA
Banking Relationship Manager, Jul. 2008 - Present
h Acting as liaison to merchant with other internal departments to ensure all me
concerns were addressed on a timely manner.
h Provide ongoing support to our merchant base concerning the setup, billing, se
and processing history of the account, and ensuring the customers overall satisf
by providing quality account management.
h Promptly answering telephone calls, e-mail, and Web inquiries as a specialist
to assist
merchants and other departments as needed with any merchant problem related to a
merchants account.
h Adhere to the Customer Principles, Customer Service Operating Guidelines and
maintain the Customer Service Culture set forth by management. .
Fulton County, Atlanta, GA
Communication Officer, Jun. 2007 - Jul. 2008
h Performing operational duties related to answering calls through 911 telephone
in the Emergency Service Department.
h Responsibilities include entering information into the Computer Aided Dispatch
h and accepting emergency and non emergency calls from the general public.
h Monitoring and processing alarms from government facilities.
h Forwarding information to the appropriate emergency agencies: Police, Fire, Sh
and EMS through radio dispatch.
Compu Credit, Atlanta, GA
Research and Correspondence Specialist, Sep. 2006 - Jun. 2007
h Responsible for accurate reporting to the credit bureaus for credit card custo
h Supporting all internal departments to ensure all compliance requirements are
h Handling all customers billing and account inquiries and disputes.
h Handling written and email correspondence and statement request for clients an
d third
party vendors.
Noramec, Greenwood, MS
Senior Sales Manager, May 2006 - Aug. 2000
h Responsible for the recruitment and training of new sales representatives.
h Developing and coaching of representatives to aggressively sell Bellsouth Serv
ice to
Bellsouth, Fort Lauderdale
Sales Coach, Apr. 1999 - Aug. 2005
h Utilized appropriate sales techniques to encourage a good customer relationshi
p and to
maximize company sales.
h Met and exceeded individual sales objectives and customer care commitments.
h Served as a telephone expert to the customer base by discussing and handling b
service and product inquiries.
h Active member of team aimed at enhancing the work environment for employees.
h Responsible for assisting a group of approximately 13 employees with sales cal
h Training employees on sales techniques, new product training and handling take
from employees
Community College, Dominica
Associate, Business Marketing, Jun. 1994
GPA: 3.5
References Available upon request.