Patricia Gould

36 Ritters Ridge Court

Owings Mills MD 21117
pga6803a@westpost.net
410-499-6539
PROFESSIONAL SUMMARY
A highly qualified education and training specialist offering more than 10 years
experience in education and training in the business and healthcare industry.
Effective facilitator of process evaluation to improve communication and efficie
ncy. Result-focused and effectual leader with proven ability in program planning
. Self-motivated, detail oriented and organized with ability to prioritize an
d multi-task. Intuitive, creative thinker proficient in project management and
relationship building. Analytical and adept at problem-solving and resource man
agement.
AREA OF EXPERTISE
* Small Business Development
* Coaching and Mentoring
* Team Leadership and Collaborations
* Coordinating and Conducting Training Workshops
* Exceptional Written/Verbal Communication and Organization
* Strategic Task Planning
* Research and Proposals
* Curriculum Development
PROFESSIONAL EXPERIENCE
October 2008 to present United States Department of Veterans Affairs, Atlanta VA
MC
Supervisory Training Officer
RESPONSIBILITIES: Coordinates the development, implementation, evaluation and o
peration of all training programs within the healthcare center. Provides techni
cal assistance on all training matters related to employee and patient education
. Manages the Leadership Development Program, the Coaching and Mentoring Progra
ms at the healthcare center. Establishes training objectives and policy stateme
nts for employee education. Establishes priorities for education programs based
on identified needs and resources. Continually reviews and interprets outside
literature related to healthcare education and training to facilitate future pla
nning. Monitors both established and new programs to identify trends which refl
ect significant accomplishments or problem areas. Develops and recommends chang
es in program operations and in resource allocation to correct deficiencies. Ma
kes recommendations to Associate Chief of Staff on necessary changes in program
operations and allocation of resources to ensure efficient, effective administra
tion of educational programs. Provides information on regulations related to tr
aining, including availability of funds and reimbursement for travel and other e
xpenses. Oversees the New Employee Orientation. Manages the School at Work at
the healthcare center. Coordinates the Healthcare Supervisors Training Program.
Plans tasks to be accomplished by subordinates, assigns work to subordinates b
ased on priorities and subordinates capabilities. Develops performance standard
s for subordinates and evaluates their performance. Developed the performance m
etrics and standards for the Education Support Service Line employees.
ADDITIONAL PROJECTS: Network Education Sub-Council Team; Network Lead Coordinat
ors Committee; National Employee Education Field Educators Committee; Employee L
iteracy Program; VISN Coaching and Mentoring Coordinators Group; Lean Thinking P
lanning Workgroup.
October 2005 to October 2008: U.S Department of Veterans Affairs, Center for Ve
terans Enterprise Washington, DC.
Training Officer
RESPONSIBILITIES: Direct control of all Education and Training operations. Dev
eloped Veterans' Business Training curriculum and Federal Contracting Certificat
ion Course. Developed and facilitated a webcast for Department of Defense Small
Business Programs. Educated acquisitions personnel on business opportunities wi
th veteran business owners nationally. Responsible for staff human resources ac
tions. Managed a 15 person staff development training, including security compl
iance, personnel issues, training goals and interviewing. Conducted annual trai
ning and development interviews with all staff members. Coordinated and communi
cated with high-level professionals, including state officials, department direc
tors, secretary of Veterans Affairs, Chief Executive Officers and other represen
tatives on veteran small business owners' issues. Prepared monthly newsletter ar
ticles for National Veteran Owned Business Association (NaVOBA) magazine publica
tion.
ADDITIONAL PROJECTS: Defense Acquisition University Course Evaluation Team; Dep
artment of Veterans Affairs Faith Based and Community Initiatives Steering Commi
ttee; 2007 Human Resources Management Evaluation Committee; Homeless Veterans Co
mmittee; Alternative Dispute Resolution Team.
August 2001 to June 2004: Maryland Public School System, Baltimore, MD
Teacher
RESPONSIBILITIES: Adopted effective tools that are compliant with county requir
ements. Reviewed numerous classroom assessment methods and techniques. Maintai
ned productive learning environment by stating classroom rules holding students
accountable for their actions and implementing fair and consistent consequences.
August 1992 to June 1997: Brooklyn Public Library Literacy Office, Brooklyn, Ne
w York.
Assistant Coordinator
RESPONSIBILITIES: Recruited and interviewed prospective employees. Organized a
nd monitored community outreach workshops. Implemented new programs for student
s and tutors. Trained students to functional users of the Macintosh software ap
plications. Served as a member of the grants research team. Founding member of
the newsletter committee. Prepared newsletter articles for publication.
MILITARY EXPERIENCE
July 2000 to present: 104thFighter Squadron, Air National Guard, Baltimore MD
Positions held:
Squadron Medical Element Supervisor
August 2004 to present
RESPONSIBILIITES: Work directly with the squadron Commander, responsible for al
l aspects of squadron medical administration, including inspection of medical da
tabase system, physical exam process, deployment planning, supply requisition, m
ember training, retention, tracking patient counts and demographics, and schedul
ing. Managed a Joint Forces Clinic at a deployed location.
ADDITIONAL DUTIES: Unit Fitness Program Monitor, Self Aid and Buddy Care Instru
ctor
DEPLOYMENTS: Bosnia Humanitarian Mission, Operation Enduring Freedom and Operat
ion Iraqi Freedom.
Medical Service Technician,
July 2000 to August 2004
RESPONSIBILIITES: National certified Emergency Medical Technician-Basic (EMT-B)
. Member of nursing team responsible for processing military personnel for depl
oyments and physical exams. Coordinated unit fitness testing.
ADDITIONAL DUTIES: Immunizations Clinic
June 1997 to June 2000: Naval Support Activity, U.S Navy, Naples Italy.
Positions held:
Operations Duty Officer
June 1999 to June 2000
RESPONSIBILITIES: A liaison to visiting dignitaries coordinated events and manag
ed resources that supported their efforts. Monitored activity in assigned area
of responsibility ensuring a safe and secure work environment. Implemented secu
rity measures that minimized catastrophic impedance of operations.
Section Supervisor
October 1998 to June 2000
Counseled and supported department personnel. Trained new personnel. Maintaine
d a safe work environment for duty personnel. Assisted in the Quality Assurance
department of Air Operations. Prepared reports and briefings daily. Prepared
and edited investigative incident reports. Handled complaints.
SKILLS
* Certified Coach (Business & Leadership Development)
* Trained Coach Instructor
* Trained Facilitator
* National Certified Emergency Medical Technician-Basic
* Member of American Society for Training and Development (ASTD)
EDUCATION
* Masters, Education, Goucher College, Baltimore MD
* Bachelors, English, University of Maryland, European Division
* Associates, Italian Studies, University of Maryland, European Division
* Federal Procurement Specialist Certificate, George Mason University, Fairfax,
VA
* Business Specialist Certificate, Small Business Planning George Mason Universi
ty,
Fairfax VA
* Business Specialist Certificate, Small Business Coaching & Counseling, George
Mason