GILBERT S.N.

TORRE (Gil)
3418 33rd Avenue SW, Seattle WA 98119 . 210-271-0261
CREDENTIALS AND EDUCATION
LMHC, Licensed Mental Health Counselor, WA, 2007 (clinical supervisor eligible)
MA, Counseling - St. Mary's University, 1997
Certified in Reality Therapy, Choice Theory, Quality Schools, & Quality Manageme
nt, 1995
MSA, Administration - Central Michigan University, 1988
BA, Psychology - Pepperdine University, 1982
PROFESSIONAL EXPERIENCE
Private Practice . May 2007 to Present
Military and Family Life Consultant, MHN Government Services, November 2008 to P
resent
Provides short-term situation, problem-solving individual, couples and family co
unseling services to military members and their families. Provides psycho-educat
ion via classrooms courses and workshops to assist military members and their fa
milies understand and cope with the impact of unique military life stressors su
ch as combat deployments, family separations and reunions, parenting, grief and
loss, and frequent relocations.
Clinical Supervisor, Program for Assertive Community Treatment Team (PACT)
Clinical Supervisor, Expanded Community Services Team (ECS),
Navos (Highline West Seattle Mental Health), May 2007 to February 2008
Left to respond to offer to assist military service members and families
As PACT Team Lead, supervised team of 14: psychiatrist, ARNP prescriber, registe
red nurses, mental health professionals, chemical dependency professionals, voca
tional specialist, and peer support specialist. As ECS Team Lead, supervised te
am of nine case managers, case aides, and a mental health professional. Managed
direct care for chronically mentally ill clients as they transitioned and assim
ilated into community living.
Employee Assistance Program Specialist, United Behavioral Health, July 2006 to
March 2007
Left to relocate out of state with family
Provided telephonic counseling assistance to employees with various life issues.
Responded to crisis calls and provided intervention. Employed Solution Focused
Counseling techniques. Triaged calls and connected members to needed services.
Initiated counseling referrals and provided certification authorization for appr
opriate levels of outpatient care.
Office Manager, VistaCare, May 2005 to June 2006 - Left due to position and sala
ry decrease
Responsible for daily administrative functions of the largest program in south T
exas serving 300 patients with a clinical staff of 140. Responsible for all pers
onnel programs from hiring to termination. Processed payables of approximately $
250,000 monthly. Processed payroll for 160 full time and contract employees. Lia
ised with 75 clinical service vendors and 30 administrative vendors from initial
negotiation to signed contract. Recording secretary for the Continuous Quality
Improvement committee, IT liaison for all computer systems to include telephone
and data lines, facility maintenance and office equipment, and medical and offic
e supplies. Supervised team of nine: five Patient Care Team Associates (unit se
cretaries), a Site Revenue Coordinator, Receptionist, and two Human Resource Gen
eralists.
Clinical Services Director, Alamo Area Resource Center, April 2003 - October 200
4
Left due to conflicting quality of care issues
Responsible for all clinical services operations to include clinical supervision
 of licensed mental health and chemical dependency counselors, practicum student
s and interns and development of policies and procedures. Primary mental health
counselor conducts psychiatric assessments, crisis interventions, case record do
cumentation, and case management referrals. Agency HIPAA Privacy Officer, In-Ser
vice Trainer. Ryan White Title I CARE Act, Emergency Financial Assistance Commit
tee Member. Alternate representative for the South Texas HIV Planning Assembly C
ontinuum of Care Committee. Member of the Collaborative HIV Services Integrated
Team; multidisciplinary, 4-agency collaboration.
Admissions Coordinator, Mobile Assessment Team Clinician, Laurel Ridge Treatment
Facility, July 2001 - April 2003, October 2004 - May 2005 - Left to stabilize w
ork hours
Conducted psychiatric assessments, crisis calls interventions, medical record do
cumentation, insurance benefits verifications, pre-certification, and community
referrals. Coordinated directly with psychiatrists, emergency medicine physician
s, registered nurses, psychotherapists and social workers to assess patients for
acute or sub-acute psychiatric services, long-term residential treatment care o
r outpatient referrals. Conducted medical (psychiatric) record management, datab
ase coding for levels of care, diagnoses, and public and private managed care fu
nding. Mobile Assessment Team member conducted psycho-social assessments serving
5-7 hospital emergency rooms to assist emergency medical teams with patient eva
luation and disposition.
Project Manager-Quality Assurance Supervisor, PacifiCare Regional Customer Servi
ce Center, Oct 2000 - Jun 2001 - Position eliminated due to organizational restr
ucture
Responsible for Quality Assurance in a 200+ seat call center, supervised a team
of 5 audit associates and 2 intranet administrators. Developed, implemented, and
managed quality assurance and regulatory compliance. Developed databases employ
ee information and quality assurance analysis. Responsible for reporting and ana
lysis of membership utilization and call volume patterns. Developed staffing rep
orts and analysis of retention, time-off and sick time control. Developed curric
ulum and taught supervisor certification course.
Counseling and Clinical Background
- Basic and advanced practica completed in an in-patient hospice setting
- Internships completed at county battered women's shelter counseling center, c
ounseled both partners of domestic violence
- Undergraduate field study completed with autistic adolescents using behavior m
odification techniques and principles
- Registered Counselor, Washington, 2007
- Certified Clinical Supervisor for Professional Counselors, Texas 2006
- Licensed Professional Counselor, Texas, 2002
- State certified Alcohol/Drug Abuse Counselor, Nebraska, 89-91
- Certified by both USAF Drug/Alcohol Abuse Control Officer and Technician Cours
es - honors in speech
Professional Development
- Presenter to the United States Conference on AIDS, October 2004, on Applying
a Multi-modal, Process-Oriented Approach to Psychotherapeutic Treatment for Peop
le Living with HIV/AIDS
- Taught court mandated Helping Children Cope with Divorce course for couples in
the divorce process
- Panelist to '97 American Counseling Association (ACA) World Conference, for mu
lticultural training to national leaders
- Panelist for multicultural/diversity presentation at '98 and '99 ACA World Con
ferences
- Newsletter Editor and Board of Trustees member for the Association for Gay, L
esbian, and Bisexual Issues in Counseling, an ACA national division, '96-98
- Hospital In-service Trainer for over 125 professional and paraprofessional emp
loyees on direct patient care to infection control to human resources
- Total Quality/Performance Improvement Manager, monitored over 350 initiatives
for trend analysis reporting and improvement measures
- Crisis Intervention and Prevention Instructor, responsible for training and d
irect patient application.
- Conducted psycho-educational substance abuse groups for inpatient and after-ca
re outpatient settings
Leadership and Administration Experience:
- USAF career counselor providing record assessments to officers preparing for
promotion consideration and for officers not selected for promotion
- Conducted post promotion board trend analysis on anomalies and special popula
tions using SAS database administration and MS Excel lists and spreadsheets and
prepared correspondence and presentations for senior executives, Secretarial, Co
ngressional and Presidential signature
- Directed life-cycle programs for population of over 33,000 corporate members a
nd over 73,000 family members in five adjoining states. Managed and developed pr
ograms in on-the-job training, classification, professional education, formal an
d retraining, testing and promotion, awards and decorations, customer service, a
nd casualty notification and assistance teams. Led 55-person office, directly su
pervised six mid-level to front-line supervisors