PATRICK GEARY

9975 Peace Way, Unit 2110 ~ Las Vegas, Nevada 89147

602.350.4421 ~ pga770e4@westpost.net

QUALIFICATIONS PROFILE
Highly accomplished and seasoned Business Analyst with the ability to handle man
agement responsibilities within multimillion-dollar corporations. Adept in perfo
rming within dynamically changing environments requiring focused decision-making
. Skilled in streamlining business processes, implementing cost control measures
, and enhancing operational efficiency. Superior leadership talents relating to
team initiatives and projects.
Core Competencies:
* Business Analysis & Performance Metrics
* Cost Containment
* Information Systems & Business Solutions
* Process Automation & Change Management
* Process Improvement
* Financial & Operational Infrastructures
* Project Management & Budgeting
* Innovative Team Leadership
CAREER HIGHLIGHTS
* Collaborated with the company owners of Med-Link to successfully negotiate a $
250,000 city government contract that transferred a dialysis transportation prog
ram from a taxi company to Med-Link, which resulted in a 100% increase in riders
hip due to superior customer service.
* Designed, programmed, and implemented an automation utility for stateside and
global sites of a financial services corporation, which produced $18,000 in cost
savings annually at each site.
* Developed 12 customized templates to speed the completion of projects related
to hotel/casino operations, security and surveillance, property openings, closin
gs, and transitioning.
PROFESSIONAL EXPERIENCE
MED-LINK TRANSPORTATION, INC., Peoria, Arizona (2007 - Present)
Business Operations Analyst
* Generated revenue for the medical transportation business by working with heal
thcare facilities and brokers through transportation contracts.
* Championed efforts to negotiate transportation contracts.
* Cultivated positive and enduring relationships with clients.
* Directed all operational, financial, and personnel matters.
* Managed daily transportation operations relating to Medicare and Medicaid reci
pients.
* Maintained standards in accordance with regulatory agencies including Departme
nt of Weights and Measures, Department of Health Services, ADOT, AHCCCS, and HIP
AA requirements.
MGM MIRAGE, Las Vegas, Nevada (2007)
Business Systems Analyst III - Information Technology Department
* Spearheaded efforts to design business case scenarios for casinos to initiate
a project that migrated analog security systems to digital video security.
* Managed consulting activities and provided expertise to the casino properties
regarding system upgrade and conversion.
* Provided support to cross-functional project teams, defined requirements, and
developed customized functional specifications in alignment with business object
ives.
* Identified changes that impacted projects and communicated with project team/t
echnical developers to guarantee on-time completion within budget.
* Handled vendor relations throughout the lifecycle of the project.
* Interacted with technical developers to ensure business requirements were met.
HSBC TECHNOLOGY & SERVICES U.S.A., INC., Salinas, California (2005 - 2007)
Business Consulting Analyst
* Provided high level of support to the business unit and project teams in defin
ing functional specifications related to business systems requirements.
* Collaborated with technical developers to ensure business requirements were co
nsistently met.
* Interfaced with Quality Assurance Test Team on project test cases.
* Delivered project recommendations to management teams concerning upgrades and
conversions.
* Assisted in back-end support to the Dispute Processing Department for PEGA and
a process automation tool.
HSBC CREDIT CARD SERVICES, INC., Salinas, California (1992 - 2005)
Senior Dispute Processing Associate (2001 - 2005)
* Maintained responsibility for project management initiatives for multiple proj
ects.
* Streamlined business processes and enhanced operational efficiency.
* Audited work to ensure compliance with Regulation Z, B, and Visa/MasterCard In
ternational Rules and Regulations.
* Tested system releases associated with Dispute Processing systems and tools.
* Trained new hires on updates and revisions to policies and procedures.
* Negotiated with software vendor to revise licensing agreement, which saved $5,
000.
* Researched and resolved escalated customers billing disputes efficiently.
Early career at HSBC Credit Card Services, Inc. includes Assistant Fraud Investi
gator (1999 - 2001); Customer Service Representative II (1998 - 1999); Senior Cu
stomer Relations Specialist (1994 - 1998); Collector II (1992 - 1994).
EDUCATION & TRAINING
Bachelor of Science in Business Administration, Project Management (2006)
COLORADO TECHNICAL UNIVERSITY, Colorado Springs, Colorado
Graduated Summa Cum Laude
Training: Project Management Specialist, Organizational Systems Improvement, Man
agement Essentials, Project Planning, Human Resource Development, Business in th
e Global Environment, Basics of Accounting and Finance, Business Fundamentals
TECHNICAL SKILLS & METHODOLOGIES
Microsoft Word, Excel, Outlook, PowerPoint, Visio, Sharepoint, Macro Express, Ni
ku/Clarity, Workbench, SDM, PegaSystems, Visionplus, Cardpac, FDR, Chordiant, Me
rcury Quality Center, RUP, Iterative, Waterfall