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ROMERO
153 A Fay Road, Framingham, Massachusetts 01702
508.361.1779
Jromero.12@gmail.com
PROFILE OVERVIEW
Accomplished, talented, and insightful professional offering proven capacity to
manage substantial projects within fast-paced environment, coupled with impressi
ve record of achievements within all facets of customer service management, and
merger integration across diverse industries. Assess and address client needs an
d implement cost-effective solutions to provide high quality of service and sati
sfaction. Proactive and dynamic individual with strong commitment to excellence;
known for solid organizational and leadership adeptness. Possess profound knowl
edge in marketing, customer relations, staffing, training, and quality managemen
t with solid business acumen, strong work ethic, and interpersonal skills. Bilin
gual in Spanish and English. Proficient in SAP, Citrix, Avaya, Oracle, PeopleSof
t, Kronos ADP (Etime), Actuate (reporting system), Reflections, CMS (call tracki
ng system), Issuetrak (technical issue tracking system), Mercom/Verint (call rec
ording system), Soundbite, IEX (coordinated scheduling applications) RightFax, S
alesLogix (account management software), Intrado, and Cisco WebEx.
CORE COMPETENCIES
- Leadership and Team Building
- Performance and Market Optimization
- Organizational Needs Assessment
- Project Coordination/Management
- Employee Relations
- Strategic Planning
- Cost Containment
- Customer Service Development
- Total Quality Management
PROFESSIONAL EXPERIENCE
COMMUNITY INVOLVEMENT
- Took charge in directing and counseling a local Youth Development group
for one year; provided support in designing a key initiative intended to enhance
an interactive website for the youth within the Metrowest/Framingham area