Retail Business Management

Experienced hands-on business manager with a successful track record of running

multiple retail locations. Adept at managing revenue and cost performance while
developing excellent customer relations. Skilled supervisor with a knack for sel
ecting, leading and motivating teams.
* Leadership * Customer Relations * Team Building
* P&L Management * Results Orientation * Problem Solving
SELECTED CAREER HIGHLIGHTS
* Reversed declining customer base by designing and launching customer referral
promotion and new product lineup. Achieved 10% growth rate within 6 months.
* Improved employee turnover by four-fold within three months by authoring and i
mplementing redesigned new-hire selection and training program.
* Reversed losses in 60 days following acquisition of two failing stores.
PROFESSIONAL EXPERIENCE
MARKLEY ENTERPRISES INC Las Vegas, Nevada 2005-2009
Privately owned retail Tanning network
President and Owner
Personally managed the day to day operations of 3 retail locations with 20 emplo
yees.
Highlight Achievements
* Grew business three fold by acquiring 2 locations. Identified two suitable, st
ressed businesses, acquired them with minimal capital and achieved profitability
within 60 days by restructuring product line and increasing traffic.
* Slashed employee turnover 75% by researching root causes and implementing rede
signed hiring training and retention practices.
* Increased customer base by 10% with 'Friends and Family' referral program and
implementing customer retention program
* Revived sagging product sales by researching customer purchasing habits and re
vamping product strategy. Reduced choices to key items to eliminate customer ind
ecision and improved the browsing environment with appropriate music, scents and
artwork.
M&L CLEANING SERVICES 2003-2005
The company served as a sub-contractor for HUD. We provided diversified high qu
ality and timely services to our client. Responsible for repairing, maintaining
and securing single family, multi-family and commercial properties.
President & Owner
MC COMMUNICATIONS 1999-2003
Broadband Technician
Responsible for installing and repairing high speed internet, digital TV service
and computer networking. Maintained outstanding customer interface with 1000's
of customers in their homes and businesses and provided excellent customer serv
ice on behalf of the cable company with consistent positive feedback to my emplo
yer.
EDUCATION
California State University Long Beach Long Beach, CA
Major in Business Management

ITT Technical Institute Henderson, NV

Computer Networking
To Whom It May Concern:
Thank you for taking the time to review my resume and read this letter. My name
 is Matt Markley. I am 38 years old, married, and father to two beautiful child
ren. My son Ayden just turned 7 and started 2nd grade. My daughter Ashlyn just
turned 5 and started kindergarten.
I have to be honest and say the last year has been very rough for us as it has
been for many Americans. We went from owning and running 3 very successful stor
es, to losing our businesses, home, car, boat, camper, etc. to the recession in
August of 2009. We then chose to move away from Las Vegas, NV, to Denver, CO, i
n hopes to find work. Unfortunately we have yet to find work here. My wife and
I made the decision two weeks ago to relocate to Southern California where I am
originally from and to be closer to family. We have been extremely fortunate t
o keep a roof over our head and food in our bellies with the support of our fami
ly. If it wasn't for them, we would most likely be homeless. It's amazing to t
hink how such an economic situation can strip a successful middle class family o
f everything they own and force them to start over. I am not bitter about losin
g my possessions as they are only possessions, but I am grateful for my beautifu
l, healthy family.
I understand your company is receiving hundreds, if not thousands of replies to
your open positions. Please rest assured that I am not looking for just a job,
I am looking for a career with your company. I do not send my resume off to ev
ery open position, but only select those in which I can see myself still working
for that company 30 years from now. I might not have the most impressive resum
e you've seen, but that doesn't make be any less qualified to bring value to you
r company. I'm a very hard worker with proven results. I am not going to tell
you why you should hire me, but the following should explain why your company sh
ould give me the opportunity to interview for this position.
My educational background, experience, and skills listed in my resume are only t
he beginning of what I can bring to your company.
I have a solid history of producing results. I have built and successfully mana
ged a staff of 20 and shown that I have the skills to effectively interface with
customers. I have a wide range of experience in sales, management, and in the
food industry. Past jobs have included owning a smoothie store, managing a Domi
no's Pizza, cable contractor for Cox Communications specializing in installation
and repair for 5 years, and a sales route manager for Schwan's Foods. I was in
the top 1% of sales associates for Circuit City while in college and worked for
Enterprise Rent A Car in their #1 sales lot in the nation. I know what it take
s to work under pressure and meet sales goals. As a small business owner, I ra
n the day to day operations for all 3 of my stores and successfully worked with
my key suppliers and vendors. I was always looking for a way to maximize profit
s and minimize costs. I hired and trained new employees and maintained all the
booking which included paying taxes, company profit and loss statements, and pay
roll. All of these achievements are critical to firms, such as yours, that mu
st compete in today's difficult economy.
My resume is enclosed as proof that I meet all the criteria listed in your ad. A
n interview would give me the chance to further prove my unique strengths.
I hope to hear from you shortly.
Sincerely,
Matthew Markley