TERRY BAILEY

930 E. ELLIS ST #149

JEFFERSON CITY, TN 37760
Phone: 423-327-4039
tb6cd1b4@westpost.net
SYSTEMS AND NETWORK SPECIALIST - IT CONSULTANT BUSINESS SECTOR
Technology professional with experience in LAN/WAN client server and workstation
environments for the business community with over 20 years experience as well a
s proficient in grasping and learning new system technology and software. Proven
ability to lead seamless implementations and deliver next-generation technical
solutions improving revenues, margins and workplace productivity for clients. Ha
s the capabilities to troubleshoot, problem solve, tackle problems, implement re
solutions quickly and minimize downtime as well as maintaining the security of t
he network.
Expertise Highlights
Network & Systems Administration
Network Troubleshooting
Technical Support Specialist
Purchasing Hardware/Software
TCP/IP, DNS, WINS and DHCP Major Software/Systems Implementations
Systems Security & Data Recovery
Assembly/Repair Hardware
Configuration of routers, switches and hubs
Remote Management Services
Professional Experience
TARGET COMPUTERS- JEFFERSON CITY, TN 2001 to Present
Network Administrator/Technical Support Specialist/It Consultant
MANAGER/NETWORK ADMINISTRATOR/TECHNICAL SUPPORT SPECIALIST- SHORT TERM CONTRACT
COMPANY CLOSED FACILITY IN CLINTON, TN
September 2007 - June 2008
Key Results:
Worked directly with business owners as well as residential clients to support,
repair and upgrade hardware and software applications.
Monitored and secured network usage, load balanced issues resolved in business a
nd technical terms ensuring that the network performance would meet the demands
of the network systems and meet the requirements of the company.
Installation of upgrades and configure network printing, wireless connections, d
irectory structures, rights, security, software, and file services.
Coordinated conversion from Novell network operating system to Windows network o
perating system and cloned workstations using either Acronis True Image or Syman
tec Ghost.
Traveled and implemented warranty work as well as install and de-installation of
equipment for multiple entities. Company POS systems, audio/visual teleconferen
cing for federal entities, speaker systems, upgrades for banking institutions, p
ublic school computer system hardware upgrades, printer repair as well as on sit
e surveys of IT equipment. Also worked with local medical offices to install and
support hardware and software especially for their profession.
Gathered and assessed needs from internal business units; created custom solutio
ns to resolve issues (e.g., system slowdowns, virus outbreaks and hardware failu
re); and developed problem resolution to tackle problems quickly and minimize do
wntime for individual business entities
Subcontracted to handle the installation of Polycom audio/visual equipment for t
he Social Security Administration ODAR offices in Tennessee, Kentucky, Virginia
and Arkansas.
Key Results for Short Term Contract - via Omega Cabinetry, Clinton, TN
Provided network support to operational computer networks
Assembled and configured network components and associated services
Set up and maintained basic network operations, including assembly of network ha
rdware.
Performed network trouble shooting to isolate and diagnose common network proble
ms
Upgraded network hardware and software components as required
Installs, upgrades, and configures network printing, directory structures, right
s, security, software and file services
Provided users with both network and computer technical support.Responded to the
needs and questions of users concerning their access of network resources
Established network user accounts, user environments, directories, and security
for networks being installed in both Novell and Active Directory
Installed and tested necessary software and hardware.
Installed and tested software for Palm Pilots and Blackberry.
Configures PBX phone system for voice mail
Managed the day-to-day activities of the networked systems such as maintenance a
nd upkeep of the Novell and Microsoft servers and performs the role of the Netwo
rk Administrator.
Ensured that the networks remain up and the system performance meets the expecta
tion by keeping the networks current with upgrades and required service packs.
Provided, configured and maintained messaging and current information technology
tools such as Lotus Notes 7.0.3 email.
Coordinated and oversaw the installation of network systems and network capable
applications.
Monitored network usage, load balancing issues in business and technical terms i
n ensuring network performance stays ahead of the demands of the network systems
and meeting the requirements of the company.
Ensured the security of the network and system in a continuous manner by providi
ng Enterprise level Antivirus protections for servers and workstations, which in
cludes providing Qos reviews on projects.
Coordinated conversion from Novell network operating system to Windows Network O
perating system.
Clone workstations with either Acronis True Image or Symantec Ghost
Purchased all Hardware and software
HECKLER & KOCH, INC - STERLING, VA 2000 to 2000
System/Network Analyst (Short-term contract)
Key Results:
Assembled and configured network components and associated services as well as b
asic network operations, including assembly of network hardware and providing as
sistance to IT Manager.
Provided users with network and computer technical support as well as responding
to the needs of users concerning their access of network resources.
Installed and configured Microsoft SQL Server.
Established network user accounts, user environments, directories and security.
GEORGETOWN UNIVERSITY MEDICAL CENTER- WASHINGTON, DC 2000 to 2000
System Analyst (Short-term contract)
Key Results:
Provided help desk support for approximately four thousand internal customers fo
r microcomputer hardware and software installations, repairs and upgrades.
On call 24/7 for user support on various trouble calls to tackle problems quickl
y and minimize downtime.
Installed and configured laptops with up to date operating systems for use on an
d off the network.
Troubleshoot systems including hardware and software for the entire Medical Cent
er
Implemented Heat Tracking Software, installed, tested and configured Lotus Notes
.
AMERICAN COLLEGE OF PHYSICIANS- WASHINGTON, DC 1998 to 2000
User Support Analyst
Key Results:
Provided help desk support for internal customers including hardware and softwar
e installations, repairs and upgrades. Problem resolution using logs and help de
sk approach to tackle problems quickly therefore minimizing downtime.
Technical documentation on systems and applications on the following software: P
CAnywhere, GroupWise Email and other hardware and software applications.
Assisted Senior Network Administrator on duties relating to Network Communicatio
ns, Arc Serve 6.5 backup program, Novell Netware 4.11, Microsoft SMS (Systems Ma
nagement Server), migration from Microsoft Windows NT 4.0 to Microsoft Windows 2
000 Professional as well as supporting Microsoft Proxy Server 2.0 between 2 loca
tions.
Education
MARSHALL UNIVERSITY- HUNTINGTON,WV
AS Computer Science 1995
Technology Summary
Certifications: Certificate in Networking I and II, Comptia A+ Certified, AS 400
IBM Operators, Advanced Microsoft Office
Applications: PC Anywhere, ProComm Plus, Microsoft Office, GroupWise 5.5, ARC Se
rve 6.X, Crystal Reports v7.0, Microsoft Exchange, Microsoft Proxy Server 2.0 ,
Lotus Notes 6.5 and 7.0.3, Lytec Medical, Practice Partner, Zeta Fax.
Systems: Microsoft Windows XP, Microsoft Windows Vista, Microsoft Windows 7, No
vell Netware, Zeta Fax, Windows Server and Advanced Server
References
Fred De Foe: Southern Homes and Farms Phone: 865-471-0070
Patrice Puglise Stepping Out Ministries Phone: 423-231-5609
Hector Vega: All About You Family Medicine Phone: 423-307-1468