Marla Harshberger

787 Indian Oak Dr

Saltillo, MS 38866
662-322-1449
Education
May 1994 Union University, Jackson TN
Major: Bachelor of Science in Nursing
October 1991 Baptist College of Health Sciences, Memphis, TN
Major: Registered Nurse
Post Degree Employment
April 2009 - August 2010 Hill-Rom Company Batesville, IN
Title: Account Clinical Director
* Responsible for strategic account growth and maintenance
* Providing critical solutions for outstanding outcomes and financial security
* Maintains 4MM rental territory and growing
* Works in a team environment to ensure success across the continuum
* Works closely with C-level to strategize goals to proven success
* Possesses in-depth hospital operations knowledge
* Possesses ROI experience and strong negotiation skills
* Works closely with high level decision-makers to establish road maps

October 2004 - April 2009 Hill-Rom Company, Charleston, SC

Title: Account Manager
* Rookie of the Year October 2004: (Top sales rep in the nation in Home Care Div
ision in first year of employment)
* Account Manager of the Year 2005 (Top sales rep in the nation in Home Care Div
ision)
* Masters Club Induction 2006 (Top 5% in revenue in Home Care Division)
* Number 2 in the nation for Total Revenue 2007
* Converted a $100,000 territory to a 1.6mm territory within 3 years and growing
* Responsible to identifying HHA with high acuity of pressure ulcers patients
* Establishes protocols in those HHA to allow for quick identifications and resp
onse of compromised patients
* Educates staff on current Medicare regulations and how they may affect the age
ncy financially
* Provides CEU's to nurses in the home health setting and act as resource for nu
rses in the field
* Nominated to design policy and protocol for niche product and roll out to sale
s force and regional directors at national sales meeting
* Negotiates and recommends home equipment with various payor sources
* Responsible for meeting customer demands and patient satisfaction
* Converses with MD's about patient population and Pay-For-Participation
* Educated DON on Competitive Bidding and P4P
* Communicates with all levels within Hill-Rom on areas of improvement
March 2000 to October 2004 A&L Analytical Laboratories, Memphis, TN
Title: Environmental Service Manager
* Primary customer contact for sales, service and resolution
* Obtained leads through net working with environmental professionals
* Responsible for determining and meeting the needs of clients holding multi mil
lion dollar accounts
* Initiated cold calls on clients in need of our services
* Negotiated pricing and service directly with clients and consultants
* Submitted formal bids to contractors and potential clients
* Generated revenue based on EPA permitting on businesses
* Performed follow up after closing business deals
* Visited past, present and potential clients
* Managed and trained administrative staff
* Influenced and directed laboratory logistics
* Provided accurate and detailed information regarding EPA compliance to our cli
ents
* Takes ownership in company and drives constant level of improvement
* Reported directly to company president and technical director
* Ensured EPA, OSHA and NELAC compliance
* Promoter of positive attitudes and teamwork
August 1997 to May 1999 Health First Medical Group, Memphis, TN
Title: Lead Supervisor/Triage Nurse
* Responsible for 5 health care centers in the Memphis area employing 36 physici
ans and 52 nurses
* Trained RN's the art of determining patient needs through telephone consultati
on
* Assisted in writing and compiling triage manuals for staff nurses
* Assessed client satisfaction by designing area specific questionnaires and pro
viding feed back to staff
* Managed clients with specialty needs: i.e., Porta-Caths, shunts, PIC lines, Di
abetic teaching and other pathophysiological processes
July 1989 to May 1997 Baptist Memorial Hospital, Memphis, TN
CV ICU/ RICU
* Responsible for direct care and recovery of patients under going cardiovascula
r surgery including transplantation
* Providing excellent quality of care for chronic pulmonary patients
* Implemented patient and family teaching on identified area of issue
* Preformed duties of shift charge nurse
* Assisted in all cold blue situations on unit
* Provided in depth acuity reports directly to the medical director

Personal Strengths Personal Interests

Good communicator and listener Golf
Service and results driven Motorcycles
Enjoy interfacing with customer Sports
Problem solver Family
Strong values and ethics Friends
Team player/Critical thinker Pets
Strive for customer satisfaction and service excellence
Self motivated
Strives for success
Takes ownership
Motivator
Team player
References available upon request