Linda Black

8608 Pence Road H (704) 537-6902

Charlotte, NC 28215 lbafbd08@westpost.net C (704) 351-4324

SUMMARY
Customer Service Representative with experience in the communications and check
printing industry. Dependable, dedicated team player with excellent communicati
on and listening skills. Effective problem-solver with strong work ethics. Ope
n to new and innovative challenges in similar industries.

1 MS Word 2 MS Excel 3 MS Outlook 4 MS PowerPoint 5 MS Works

PROFESSIONAL EXPERIENCE

From 2009 to the present, I made valuable use of my time by volunteering through
my church. This includes preparing and delivering meals to the homeless shelter
. I was a team member that organized a health and wellness fair and trained in t
he use of the defibrillator.
Attended job fairs and searched for work through other means.
THE LASH GROUP via THE CSI COMPANIES (staffing agency), Charlotte, NC
2008-2009
Healthcare Consultant for different drug companies.
Patient Case Coordinator
Provided support to patients on certain medication.
Explained insurance coverage.
Made follow up call after appointment.
Provided information on financial assistance.

IQOR, Charlotte, NC 2007-2008

Global Call Center doing collections for different
companies in the United States and Canada.
Customer Service Representative
Collected payments and explained bill to customers
Resolved any payment disputes.
Referred to appropriate department for other disputes.

CLARKE AMERICAN, Charlotte, NC 2006 - 2007

Check printing and distributing company, servicing hundreds of financial institu
tions.
Received the prestigious Malcolm Baldridge Quality Award in 2001.
Customer Service Representative
Processed check orders and forwarded to printer for delivery to customer.
Resolved any discrepancies on customer orders.
Followed up for accurate of information.
Focused on customer satisfaction.
HOMEMAKER / COMMUNITY VOLUNTEER, Brooklyn, NY 2002 - 2006
VERIZON COMMUNICATIONS, INC., New York, NY 1970 2002
Telephone communications company providing phone and Internet service to the mid
-Atlantic and Northeast states.
Customer Service / Accounting
Initiated dialogue with telephone and on-site customers to determine telecommuni
cations needs and provided service and equipment. Collected bill payments and t
roubleshot line problems. Arranged for line repairs. Wrote service orders and
entered into computer.
Provided complete service from selling to connection of systems.
Demonstrated products and services on-site as needed.
Sold related paraphernalia.
Discussed payment arrangements to customer satisfaction.
Researched line problems and forwarded repair requests.
Maintained good customer service.
EDUCATION and PROFESSIONAL TRAINING
Bachelors Degree, Business Administration, Bernard M. Baruch College, New York,
NY
Certificate, Computer Science, Long Island University, Brooklyn, NY
A. A., New York City Community College, Brooklyn, NY
Diploma, Prospect Heights High School, Brooklyn, NY
Computer Programming Courses
Microsoft Excel
Computers Today
Essentials of Accounting
Real Life and the Power of Numbers