FRANCISCO J.

ZELAYA
3810 Rolling Point Circle, Katy, Texas 77449
281.682.1861
713.492.6550
zelayafrancisco@hotmail.com

BUSINESS PROCESS ANALYST

FOCUS OF INTEREST: OPERATIONS MANAGEMENT
QUALIFICATIONS SUMMARY
Accomplished business process analyst and Certified Project Management Professio
nal with Six Sigma Black and Green Belt certifications, offering eight years of
comprehensive management responsibilities, equipped with strong performance in o
perations management, client relationship building, policy development, interpre
tation and execution, training facilitation, financial management and budgeting,
as well as team leadership and collaboration; interested to pursue business pro
cess analyst or operations management position within a non-manufacturing indust
ry that recognizes and promotes continuous career development. Background includ
es providing expertise in successful project planning within fast-paced environm
ents.
- Exemplified effectiveness in multitasking within fiercely competitive an
d challenging work settings.
- Adept at assuring all targets set forth on projects are met based on spe
cifications and quality standards.
- Analytical in identifying problems and rapidly implementing solutions.
- Highly organized in prioritizing work; consistently met and exceeded cus
tomer expectations and contract specifications.
- Able to maximize staff productivity and performance with extensive inter
action with employees, supervisors, and vendors for business growth and expansio
n.
- Reputed for work efficiency and dedication, product / service knowledge,
diligence, and dependability.

CORE COMPETENCIES
- Business Management and Operations
- Policy Compliance and Administration
- Customer Service / Client Relations
- Compliance Oversight and Governance
- Securities Research and Analysis
- Asset Allocation

CAREER HIGHLIGHTS
- Served as key contact for overall program ACO and DCMA deliverables and
special data requests when audited.
- Proactively coordinated and participated as a member of the Internal Aud
it Team, a 4-man team from Property, Materials, Customer Service, and Procuremen
t departments; secured operations for the entire Middle East region, which inclu
des Iraq, Afghanistan, and Kuwait; and held accountable in preparing and compili
ng findings and disclosure of reports with 100% accuracy, quality, and precision
.
- Recognized for being abreast with the latest developments of Federal Acq
uisition Regulations (FAR).
- Employed modifications of current KBR policies and procedures, and colla
borated with government compliance agency to assure observance of applicable reg
ulations.
- Achieved a successful data entry within work order application in Maximo
that grew from 15% to 98% accuracy.
- Handled and executed more than 800 hours of classroom training relating
topics of material management, asset management, and work order tracking.
- Served as a president of the University Student Body which consisted of
more than 35,000 students and played various roles in committees and boards in o
rder to verify tuition and establish budgeting security as well as project relat
ions and image projections.
- Oversaw the Student Body in nation-wide political debate and scholarly c
hallenge as president of Houston Community College Political Science Association
.
- Proactively involved in designing and conceding message of the President
ial Campaign leading the assessment, organization, project development of advert
isement as well the election processes.

PROFESSIONAL EXPERIENCE

KELLOGG BROWN & ROOT (KBR), BAGHDAD, IRAQ

Senior Business Process Analyst/ Senior Operations Coordinator 2009-Present
Assume full responsibility of the Maximo process as a consultant for project ope
rations, such as training and updating end-user with database navigation, conduc
ting report analysis, and providing project level management assistance in inter
preting information. Assessed and analyzed performance process counter to target
objectives. Handle and execute projects through theater, ensuring completion of
base closures in accordance with the responsible troop drawdown objectives. Coo
rdinate collaboratively with a staff of five business analysts in facilitating t
raining and guidance through theater, along with performing other job-related du
ties. Serve as associate to project management and functional area managers.
- Led the implementation of standardized Maximo processes involving onsite
management to evaluate business progression.
- Remarkably recognized for regulating procedures, optimizing overall busi
ness operations, and overseeing the entire government audits through completion.
- Held responsible in maintaining periodic physical inventories in complia
nce with government regulations.
- Played a primary point-of-contact for 280 Maximo end-users across the re
gion with 22 sites.
- Gathered user requirements and involved in the design, development, and
documentation of business process.

KELLOGG BROWN & ROOT (KBR), TALIL, IRAQ

Business Process Analyst/ Operations Coordinator 2008-2009
Managed responsibilities in overseeing overall planning and establishment of wor
k assignments and process sequences to achieve and exceed project goals. Strateg
ically planned multiple projects and performed assigned job-related duties to en
sure compliance with statement of work (SOW) and standard operating procedures (
SOP) requirements under the current contract.
- Organized updated records, gathered statistical information, prepared co
mprehensive status reports, and presented feedback on project performance for up
per level management review and evaluation.
KELLOGG, BROWN & ROOT (KBR), KIRKUSH, IRAQ
Operations Specialist 2007-2008
Served as liaison between KBR and clientele to secure resolution of overall oper
ations and maintenance (O&M) concerns rapidly and efficiently. Worked closely wi
th the management in tracking and establishing work process based on client need
s. Effectively directed the Operations Department (Non-Manufacturing) and foster
ed logistical support.
- Executed multifaceted tasks on operations, logistics, inventory, and dat
abase management STEAM 5.2.
EXEL LOGISTICS, HOUSTON, TX
Operations Supervisor 1998-2003
Obtained and sustained productivity levels, quality performance objectives, and
timely deliveries of customer requirements efficiently and accurately. Led and c
ompleted daily and weekly assigned operation activities.
- Gained commendable experience through overseeing and operating a large-v
olume traffic control, logistics, shipping, and receiving operations.
- Instrumental in 25% increase in Compaqâ⠬⠢s worldwide distribution.

EDUCATION
Master of Business Administration in Project Management ~ WALDEN UNIVERSITY, MIN
NEAPOLIS, MN ~ 2010
Bachelor of Arts in Interpersonal Communications ~ UNIVERSITY OF HOUSTON, HOUSTO
N, TX ~ 2007
Associate of Arts in General Studies ~ HOUSTON COMMUNITY COLLEGE NORTHWEST, KATY
, TX ~ 2004

PROFESSIONAL TRAINING AND CERTIFICATIONS

PROJECT MANAGEMENT ~ VILLANOVA UNIVERSITY, VILLANOVA, PA
Project Management Professional (PMP) Certified 2010
Mastering Project Management 2010 | Essentials of Project Management 2009
SIX SIGMA ~ VILLANOVA UNIVERSITY, VILLANOVA, PA
Lean Six Sigma Black Belt 2010 | Lean Six Sigma 2009 | Six Sigma Green Belt 2008
OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA) ~ UNITED STATES DEPARTMENT
OF LABOR, TIKRIT, IRAQ
Construction Safety and Health 2007

PROFESSIONAL AFFILIATIONS
Member, Project Management Institute (PMI) 2010
Board Member, Blue Rock Investment Group, LLC
Board Member, Inverciones Commerciales de Honduras, S.A.L.

TECHNICAL SKILLS
Microsoft Office Suite (Word, Project, Excel, and PowerPoint)