Denise Maria Green

3210 Norbeck Road, Apt. 304 Silver Spring, MD 20906

(H) 240-433-0953 (C) 240-755-2679
CAREER OBJECTIVE: A position where my behavioral sciences
experience, office administration, communications and computer
knowledge will be utilized. The position will also make use of
critical thinking, analytical skills and allow me to effectively
train, motivate and supervise staff to meet established goals and
objectives.
SKILLS: Ability to provide oral and written communications in a
professional manner as well as organize meetings, programs and
events; Comprehensive skills in office administration including cash
management and procurement development. Proficient in Microsoft
Office and Word Perfect 2000; typing speed 60/65wpm, speedwriting
Dictation 80 wpm
EMPLOYMENT:
CARRIAGE HILL NURSING HOME BETHESDA, MARYLAND APRIL 07 a" PRESENT
PART-TIME FRONT DESK RECEPTIONIST
Register patients, answer/screen all calls, schedule appointments,
retrieve and file patient record. Determine patient needs, keyboard
basic documents and complete patient demographic forms. High level of
patient confidentiality required.
AMERICAN KIDNEY FUND ROCKVILLE, MARYLAND JUNE 06 a" AUGUST 10
HIPP ASSOCIATE
Allocate appropriate funding to dialysis patients through the HIPP
Program working with liaisons and Social Workers to coordinate
payments. Enter data for check runs. Process emergency requests,
respond to all status inquiries and check copy requests. Resolve
problems, answer questions. Research and return status spreadsheets;
process weekly HIPP returns to liaisons. Provide trouble shooting &
backup by processing returned checks, voids, issuing weekly checks,
and email reports to HIPP liaisons weekly.
DINE ASSURED NETWORK SERVICES BETHESDA, MARYLAND FEB. 06 a" JUNE 06
ASSISTANT TO OPERATIONS MANAGER
Managed day to day operations by ensuring compliance with insurance
companies, local state and federal policies/regulations. Development
and implementation of policies coordinate/develop periodic financial
and/or operating analysis, prepare financial/business reports for
senior officials. Participate in the preparation of contract and/or
grant proposals, and other reports utilized by the unit. Provide
advice and assistance to senior management in the planning,
implementation, and evaluation of modifications to existing
operations, systems, and procedures. Represent the organization at
various business meetings; promoting existing and new programs and/or
policies. Supervise one or more specified operating and/or service
activities within the unit, as appropriate.
 TEMPORARY SERVICE: APRIL 2001 a" FEBRUARY 2006
Provide administrative, financial and clerical support by working on
temporary assignments to include positions as Executive Assistant,
Office Manager, Administrative Assistant, Legal Secretary,
Receptionist, Payroll Specialist, Accounts Payable Clerk, Accounts
Receivable Clerk, Collections Specialist, Customer Service
Representative and Data Entry Clerk.

DIGENE CORPORATION - A/P ADMINISTRATIVE ASSISTANT

Responsible for A/P processing and payments for Digene and its
subsidiaries. Duties included processing A/P invoices and payments,
report generation, accounting for transactions, understanding
approval procedures, producing a wide variety of
correspondence/documents and a variety of special projects. Used
Maacola system to access information and ensure accuracy of invoices,
payments, and coding of expenses for the company. Researched and
resolved all A/P problems. Performed monthly A/P portions of close,
including balance sheet reconciliation work, expense reporting, and
cash payment analysis.
USDAa" POULTRY PROGRAMS/COMMODITY PROCUREMENT BRANCH - BRANCH
SECRETARY/AMS
Screened visitors and calls, maintained calendar, scheduled
meetings, and travel for Chief and staff Created, reviewed and
proofed all correspondence/documents prepared for signature. Received
all mail and maintained logs and records as appropriate. Composed
replies to routine office reports, maintained required control
records on incoming correspondence and action documents, informed
participants of topics to be discussed, assembled background material
for supervisors' use at such conferences, and as required, attended
conferences to take notes and prepared detailed or summary reports of
proceedings.
FEMA - HUMAN SERVICES SPECIALIST
Handled intake of disaster victims calls for emergency help for 11
hurricanes and tropical storms. Maintained required control records
of incoming calls and action documents. Scheduled visits for
investigators to disaster claims to ascertain the amount of damage
and the cost associated to repair.
BLACK STUDENT FUND - ADMINISTRATIVE EXECUTIVE ASSISTANT
Provided support to President and Director of the Black Student
Fund. Screened calls and visitors, handled all correspondence,
coordinated/scheduled all meetings/conferences and appointments.
Maintained database of all registration cards received, information
compiled from websites, supervised two clerical employees. Assisted
the Financial Aid Director during our application review periods,
arranged interviews with schools and called perspective teachers to
set appointments with our staff when necessary. Handled all
department filing, and arranged for maintenance of the office and
equipment.
 APS HEALTHCARE INC.
EAP INTAKE COORDINATOR
Answered and routed all incoming calls. Scheduled EAP appointments
for APS Healthcare clients. Scheduling responsibilities pertain to
APS Healthcare offices as well as Contract Providers/affiliates.
Explained APS Healthcare EAP benefits and managed care procedures to
callers. Coordinated management consultation calls/requests. Issued
and sent payment vouchers to contract providers. Coordinated managed
care paperwork to be sent to contract providers. Answered and triaged
incoming crisis calls to appropriate clinical staff as needed.
Completed daily follow up to ensure clients were connected to care.
Documenting all incoming calls/client updates into IRIS/Paradigm
system.
CREDENTIALING SPECIALIST
Validated and evaluated the license, education, work background and
qualifications of providers, by assessing and ensuring all
documentation is accurate and meets state regulations to provide
patient care services in an (MCO) Managed Care Organization or (HMO)
Health Maintenance Organization. Collect and analyze large quantities
of information including, valid and current insurance liability
policies, clinical privileges at a hospital, valid (DEA) Drug
Enforcement Agency certification, education and training
certifications from an approved medical school and completion of an
appropriate residency and specialty program, work history, and
malpractice insurance. Education/Training
Taylor Business Institute a" Certificate a" Secretarial Science
International Correspondence School a" Certificate a" Computer
Assisted Bookkeeping
Career Blazers Learning Center a" Certificate a" PC Specialist
Graduate School a" USDA a" Courses in English and Accounting
Penn Foster College a" Medical Assistant Certification
Straford College a" Drug and Alcohol Counseling Certification