Paul Bogenschutz

1435 Laurel Park Drive * Cincinnati, OH 45214

(513) 549-1049
pbb976f4@westpost.net
PROFESSIONAL SUMMARY
Sales and Service Operations Specialist with extensive experience in the custome
r service business. Diverse background that includes customer support, generati
ng sales revenue, project management, information IT help desk support, marketin
g strategy developments, purchasing, financial reporting and reconciliation. Su
ccessfully implemented internal and external strategies resulting in increased r
evenue, profitability, and customer service excellence.
PROFESSIONAL EXPERIENCE
General Cable Corporation, - Highland Heights, KY
Jan 2010-Present
Inside Sales Representative
General Cable is a Fortune 500 company and leading in the development, design, m
anufacture, marketing and distribution of cable products for energy, industrial,
and communication markets all over the world.
* Managed 100% of the Industrial Sales for the west, which was a $20M territory
in 2009.
* Currently on track to increase sales by 12% this year.
* Coordinated cross-functional activity with engineering, product management, bu
siness teams, outside sales, and supply chain.
* Managed orders from development to delivery as well as resolve customer issues
.
Schneider Electric, - West Chester, OH July 1999-April 2009

Service Assistant February 2007 - April 2009

Managed finances for multiple customer and distributor accounts (over $9 million
revenue in 2008). Worked closely with Sales and Operations team to ensure proj
ects were completed on time and on budget along with other miscellaneous project
s.
* Opened purchase orders for material and bought labor for jobs as needed. Ensur
ed that vendor invoicing was in line with PO that was issued. Submitted invoices
for payment processing, with proper account coding on a weekly basis.
* Helped evaluate manpower needs on a weekly basis with Service Location Manager
and Service Operations Specialist.
* Reviewed, corrected and entered time and expenses for Field Service Reps on a
daily basis.
* Assisted Sales with converting customer purchase orders and obtaining material
and labor quotes from outside vendors as needed.
* Ensured timely and accurate processing of service invoices.
* Maintained an accurate backlog of customer, interplant and service warranty jo
bs.
Services Operations Specialist September 2006 -February 2007
Scheduled projects with end users and Field Service Representatives to meet cust
omer's critical deadlines. Point of contact for ten field service representative
s who encountered issues or concerns relating to their projects.
* Scheduled sold jobs with Distributor, Contractor and Field Service Representat
ive on a daily basis.
Paul Bogenschutz
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* Assisted Field Reps with issues that developed onsite, that was unforeseen to
help customer get up and running that same day. Maintained budget and change ord
ers related to these issues.
* Worked closely with Service Location Manager on forecasting sales numbers on a
month-to-month basis.
Telechannel Sales Engineer July 2004 - September 2006
Followed up on quoted jobs with the end users to see if there was anything that
they needed that would ultimately result in them choosing Schneider Electric as
the electrical gear supplier.
* Worked exclusively in the New Jersey and Metro New York market with the outsid
e sales force and quote management team. Obtained purchase orders on quotes tha
t was formally submitted to the distributor or contractor.
* Implemented marketing and surveys to assist in execution of business strategie
s.
* Maintained company databases of detailed customer information and quote histor
y.
* Generated customer reports and internal reports to assist in execution of busi
ness strategies.

Help Desk Support December 2002 - July 2004

Provided first level personal computer support to internal customers and distrib
utors.
* Assessed application and system issues that were affecting the end user.
* Collected all pertinent data using the Peregrine system resolving computer iss
ues using knowledge base and personal skill set.
* Escalated issues to department heads as needed on system wide failures.
Senior Customer Service Representative July, 1999 - December 2002
Provided support for distributors for order status, claims, order entry, pricing
and availability.
* Resolved all claims and payment deductions in a timely manner.
* Order entry and clarification for distributor's purchase orders.
* Provided order details such as shipment dates, tracking numbers and proof of d
elivery.
* Expedited shipment dates with plants on customer's orders.

Schneider Electric Team Associations

* IT Power Users Group * First Aid/First Responder Committee
* Customer Appreciation Committee

Peoples Bank of Northern Kentucky - Crestview Hills, KY May 1996 -July 1999
Commercial Loan Operations
Maintained commercial loan files after the closing to ensure that all documents
were present and properly executed. Tracked insurance and financial documents r
elated to all commercial loans that the bank managed.

Paul Bogenschutz
Page 3
Jim Huff Realty - Ft. Mitchell, KY December, 1994 -May 1996
Licensed Real Estate Agent
Arranged the sale of homes on behalf of owners. Discussed the method of sale, pr
esentation of the property, costs and inspection times with sellers. Estimated t
he current market price, suggested selling price and arrange for the advertising
of properties. Assessed buyers' needs and located properties for their consider
ation. Drew up legal agreements between sellers and buyers and assisted with arr
anging finance and insurance.

PROFESSIONAL DEVELOPMENT
* Microsoft Office (Word, Excel, PowerPoint, Access, Project, Outlook) * Inside
Sales & Customer Service Training
* Project Management Training * Challenge of Conflict
* Train The Trainer Program * Developing Leadership Skills

EDUCATION
Northern Kentucky University, August 1990 - December 1994
Worked on Dual Bachelor Degrees:
Bachelor of Science in Business Administration
Bachelor of Science in Organizational Leadership