Dear Sir or Madam

If you are looking for a no-nonsense dedicated multi-faceted professional in the

business, customer service or structured cabling arenas, then look no further.
I have a propensity to do "whatever it takes" to complete the task at hand, and
to ensure the customer is fully satisfied. I have an outstanding aptitude in ana
lyzing issues, and providing extremely creative "outside the box" solutions in a
n effective, yet cost efficient manner. I have a vast level of experience rangin
g from managing 60+ contractors, to operating 2 entrepreneurial companies. I am
currently looking for permanent full time or contract opportunities in southeast
ern Wisconsin.
Management / Specialty Skills
* Highly motivated, multi-faceted professional.
* Facilitated Time-Study of installation technicians from point of arrival to de
parture, on-site client evaluations, all points of client installation services,
CRM best practices, troubleshooting and service, SLA's.
* Personable team player with superior customer service and strategic problem so
lving abilities.
* Utilized Social networking media such as Facebook, Myspace, Twitter, Blogspot,
LinkedIn and other Web 2.0 applications to advance corporate awareness, which p
rovided additional customer base.
* Consistently surpasses goals and deadlines to deliver unprecedented service an
d accomplishments.
* Extensive customer relations, LAN/WAN, location management, marketing, product
research and development, consumer survey and metric management.
* Operated two successful entrepreneurial companies over the past fifteen years.
* Utilized Social networking media such as Facebook, Myspace, Twitter, Blogspot,
LinkedIn and other Web 2.0 applications to advance corporate awareness, which p
rovided additional customer base.
* OSHA 10 Certified.
* Orchestrate the synchronized arrival of 125 statewide employees at corporate C
hristmas party, utilizing 27 limousines ranging from four passenger corporate ca
rs to ten passenger super stretches, all arriving at the event within 3-5 minute
s apart.
* Researched and developed a single niche company in Wisconsin that reduced corp
orate emission pollution, provided professional and discrete armed and unarmed b
odyguards for traveling artists with their entourage, as well as corporate clien
tele
* Identifies and capitalizes on methods to expedite work-flow, improve productiv
ity and enhance customer relations, establish and implement departmental goals,
objectives, and OSHA regulations.
* Responsible for managing, scheduling, coordination of tasks, contract negotiat
ions, and training of twelve to sixteen help-desk and technical personnel.

I would greatly enjoy discussing a position with you. If acceptable, please feel
free to contact me in the next couple of days to clarify any information in que
stion.
Thank you for your time & considerations.
Respectfully,
Nick Kavalary
Ph: 414-429-6037
nkbb5276@westpost.net
www.linkedin.com/in/nickkavalary
NICK W. KAVALARY
1405 Willow Lane * South Milwaukee, Wisconsin 53172
(414) 429-6037 (Home) (414) 651-6425 (Cell) Email: nkbb5276@westpost.net

CAREER OBJECTIVE:
To secure a full-time or flexible position utilizing my management skills, techn
ical knowledge and experience that provides me with growth, increased responsibi
lities, and advancement opportunities.
EXPERIENCE:
Integrity Home Products - South Milwaukee, Wisconsin 53172
2008 - 2010 Lead Technician / Sr. Project Manager
Responsible for installation of network structured cabling to include category 5
, 5E, and 6, 6E-wiring infrastructures for multi-million dollar government & pri
vate sector clients. Terminate, test & label voice, data, patch panels, build r
acks and mount rack equipment, & verify all services are working correctly. Prov
ide project management to composite deck and fence division, including estimatin
g, site management, contract negotiations, performance evaluations, and CRM best
practices. Facilitated Time-Study process for installation technicians from poi
nt of arrival to departing from location, covering all parts of the installation
.
* Negotiated and awarded distributorship from major factory/retailer, resulting
in 30% increased revenue. Diversified company by instituting a website with E-co
mmerce capabilities, broader product and service lines.
* Positioned company to receive and retain elite contractor status for major com
posite materials manufacturer.
* Active member, judge, and mentor for Wisconsin Marketing and Management Associ
ation students that are participating in entrepreneurship prepared events.
Dataline Services Inc. - Wauwatosa, Wisconsin 53213
2007 - 2008 Lead Installation Technician
Responsible for installation of network structured cabling to include category 5
, 5E, and 6, 6E-wiring infrastructures for multi-million dollar clients. Facili
tated and trained cable pulling crew for fast and efficient installations while
ensuring waste is kept within company expectations. Organized and planned work
effectively to meet project deadlines. Terminated voice and data jacks, terminat
e data cables on patch panels, build racks and mount rack equipment, test & veri
fy all services are working correctly.
Maintained strong relationships with our vendors and manufacturers to assure tha
t all installations were compliant with TIA/EIA, IEEE 802.3, 10/100/1000 - Mbps
backbone topologies. Acted as a liaison for our company at on-site client locat
ions.
Provided retrofit as well as new construction installations from site survey thr
u final testing. Created floor plans to assist cable crews with installations a
s well as finals for clients.
* Reduced project waste from 24% to 12.25%, and increased production by 50% duri
ng a 5,000-drop, 1.2 million foot, Cat 6e cabling build out project at MillerCoo
rs corporate headquarters.
* Reduced structured cabling installation time per floor, from 10 days down to 4
days, resulting in contract extensions, which increased revenue by 35%.
IHP Telecom - South Milwaukee, Wisconsin 53172
2004 - 2007 Sr. Project Manager / Trainer
Responsible for all business related activities including site scheduling, contr
act writing and negotiations, payroll, advertising, hiring and training of sub c
ontractors, and ensuring all quality control requirements of the client contract
was met and or surpassed in a professional manner. Facilitated satellite TV ins
tallations in multiple "Big Box Retail" chains such as Wal-Mart, Target, K-Mart,
etc.
Performed evaluations of Field Service Personnel. Provided project management o
f consumer cabling, including coax and CAT5 cable installations in new as well a
s pre-existing homes for High Speed Internet, and Digital telephone services (VO
IP). Created network diagrams, documentation, procedures, and policy development
. Worked closely with other managers, technicians, and
dispatchers to ensure the highest level of customer satisfaction. Performed th
e highest quality installations possible providing on-call support to other fiel
d technicians.
* Effectively managed 60 person production crew as well as sub-contractors.
* Negotiated service installation contract with Time Warner Cable through Prince
Telecom Holdings Inc resulting in a two year fixed contract and increased reven
ue of 37% the first year, 58% the second year.
* Negotiated service installation contracts with Direct TV for multi-location re
tail chains such as Wal-Mart, K-Mart, Shopko, and Sears resulting in 42% increas
ed revenue.
Great Lakes Cable Communications - Franklin, Wisconsin 53132
2001 - 2004 High Speed Data Supervisor / Trainer
Installed structured cabling and troubleshot High-Speed Data equipment for Inter
net customers in Southeastern Wisconsin. Worked closely with other managers, te
chnicians, and dispatchers to ensure the highest level of customer satisfaction,
as well as performing the highest quality installations possible. Designed com
pany training manual, administered training, and mentored junior technicians, al
ong with providing on-call support to all High-Speed Data field technicians. Ins
talled Dish Network 500 & Super Dish systems in customer homes.
* Developed a technician-training manual that increased productivity by 50% and
reduced installation failures by 68% company wide which also fostered mentoring
of entry level and junior technicians.
* Assisted in the facilitation of a new installation services division that incr
eased revenue by 45% the first year.
Metavante - Formerly M&I Data Services - Brown Deer, Wisconsin 53223
1996 - 2001 Sr. Network Control Technician & Network Drafting Engineer
Responsible for providing ongoing technical support for a 200,000+ (LU) multi-pr
otocol (SNA, IP, & IPX) data terminal network. Including working closely with ot
her managers, customers, vendors, applications programmers, and other department
al personnel within M&I Data Services. Developed and implemented Network Service
s wide metrics to track customer relations, as well as provide a tool for evalua
ting departmental personnel, as well as external vendors.
Performed trouble-shooting and assisted network vendors with other departmental
personnel in the installation, customization and maintenance of network hardware
including modems (both Racal & Memotec), controllers, multiplexers, front-end p
rocessors, data circuits (Frame Relay, Leased Line & ISDN), routers (Cisco) and
various cabling systems (Token Ring & Ethernet).
Responsible for the creation and ongoing management of network services' metrics
to heighten management awareness of the relationship between changes implemente
d and quality, ongoing system availability, problem/escalation management and se
rvice level compliance. Experienced in the research & analysis required to recon
struct client networks from scratch & creating detailed network diagrams of thes
e networks using NetViz Pro customized graphics and network documentation softwa
re.
* Taught myself a network diagramming software (NetViz) tool that was utilized b
y network design to better troubleshoot customer connectivity issues. This initi
ative resulted in becoming a subject matter expert, which resulted in a 40% incr
ease in client resolutions in less than standard SLA time-frames.
* Evaluated NetViz software, negotiated contract terms, which resulted in $155,0
00.00 in reduced costs. Implemented and cross-trained all network support staff
for trouble-shooting existing customer issues as well as certifying all new cust
omer networks before being turned over to network services for ongoing maintenan
ce and support, thus allowing for 56% increase of (SLA's) service level agreeme
nts.
EDUCATION:
Milwaukee Area Technical College - Oak Creek. Wisconsin 53172
* Course work towards Associate of Science in E-Commerce Technologies & Minor i
n Auto-CAD Current GPA 3.75
Waukesha County Technical College - Pewaukee, Wisconsin 53072
Obtained Associates of Science Degree in Business & Marketing - May 1995 Prog
ram GPA-3.00
*Areas of Interest: Market Research, Management, and Business Law.
ACHIEVEMENTS:
* Active member and judge in Wisconsin Marketing and Management (W.M.M.A.) in as
sociation with Delta Epsilon Chi.
* Awarded second place in the Entrepreneurship prepared event at the W.M.M.A St
ate Leadership Conference in 1995.
* Awarded third place in the Entrepreneurship prepared event at the W.M.M.A. Nat
ional Leadership Conference in 1995.
* Achieved Elite Contractor status with TimberTech Composite Materials.
* OHSA 10 Certified
* Achieved Digital Services Certification for Time Warner Cable & SBCA certifica
tions for Satellite
* Issue 5 Red Card certification, & AT&T AY (TF3010W) Certification
* Leviton Certified Installer

PROFESSIONAL REFERENCES

Marianne Winter
Information Services Manager of Networking
Society Insurance
(Formerly: AVP - Information Technology Problem and Change Management at
Associated Bank)
150 Camelot Drive
Fond Du Lac, Wisconsin 54936
(888) 576-2438 Ext. 467
mwinter@societyinsurance.com
Steve Peckham
 Raleigh, NC Branch Manager
GC&E Systems Group, Inc
(Formerly Sr. Project Manager at Dataline Services Inc.)
9802 Castain Drive
Raleigh, North Carolina 27617
(919) 961-3411
speckham@gcesg.com
William J. Hartwig
Customer Service Specialist - Fiber
Ameritech/SBC
425 S. 95th Street
Milwaukee, Wisconsin 53214
(414) 678-2403
Tim Morgan
Technical Operator
JP Collan Construction
1814 Maple Ave
South Milwaukee, Wisconsin 53172
(262) 939-2423

Dave Bakker
President
D&M Welding Inc.
8314 S. 77th Avenue
Bridgeview, Illinois 60455-1737
(708)-233-6080
DMWelding@sbcglobal.net

LETTERS OF REFERENCE
I am writing this letter of recommendation on behalf of Nick Kavalary. I'm a Pro
ject Manager with Dataline Services, Inc. and have been in the telecommunication
s industry for 15 years. DSI recently completed a year long project with the Mi
ller Coors Brewing Corporation and I was the assigned project manager.
Nick was a lead installer on the Miller Coors project. He is punctual, conscient
ious and able to make smart decisions. His wire pulling skills are above averag
e. Nick would prove to be an asset on any job; he follows instructions, works an
d thinks independently and when part of a team, he is able to facilitate small d
etails and understand the big picture. Nick is also skilled in NetViz applicatio
ns and is experienced in creating electronic as-built floor plans.
Nick has a diverse set of skills within the telecommunication industry and a pro
ven track record. I recommend without reservation Mr. Nick Kavalary for the posi
tion of Lead Installation Technician.
In conclusion, I offer my personal contact information in case you'd like more b
ackground information on Mr. Kavalary.
Sincerely,
Steve Peckham
Raleigh, NC Branch Manager
GC&E Systems Group, Inc
(Formerly Sr. Project Manager at Dataline Services Inc.)
9802 Castain Drive
Raleigh, North Carolina 27617
(919) 961-3411 speckham@gcesg.com

Nick Kavalary worked for me at M&I Data Services, now known as Metavante Corpora
tion, for nearly 5 years in the capacity of a Network Support Technician. He has
a very creative and entrepreneurial spirit that compliments his ability to lear
n very technical skills quickly, and, easily adapt to multiple shifting prioriti
es and responsibilities.
Nick was one of my key network support technicians providing data comm support i
n a very complex, multi-protocol, multi-platform technical service bureau enviro
nment at Metavante. He did a tremendous job maintaining a high level of network
availability by effectively working with Telecom providers and in-house support
areas to quickly resolve outages and minimize customer impact.
Nick also taught himself how to use Netviz which was the network design engineer
ing diagram tool and created network support diagrams and drawings that were the
n utilized by the entire support staff that he cross-trained for trouble-shootin
g existing customer issues and certifying all new customer networks before they
were turned over to the team for ongoing maintenance and support.
Nick is passionate about delivering quality service to his customers and would b
e a great asset and great customer advocate to any company that chooses to hire
him.
Sincerely,
Marianne Winter (Formerly AVP - Network Support Services @ Metavante)
Society Insurance
Information Services Manager of Networking
150 Camelot Drive
Fond Du Lac, WI 54935
(888) 576-2438 x467 (office)
(920) 284-9153 (cell) mwinter@societyinsurance.com