RICHARD A.

ARNOLD _702/604-5736
1954 Glistening Sands, Las Vegas, NV 89119 rabd2538@westpost.net
*OBJECTIVE
Retail Management, Sales or Customer Service position which will utilize my exce
llent customer service skills and years of experience with retail, installation
and quality control. My background includes knowledge of sales industry practic
es, a sound technical aptitude, and commitment to customer satisfaction all of w
hich can effectively contribute to a successful and profitable operation.
MAJOR ACCOMPLISHMENTS
Retail Store Manager, Retail Store Salesperson.
Effective leadership of 15 member service, installation and pre-wire team for ov
er 10 years.
Proven track record of management accountability, superior performance and busin
ess integrity.
Strong interpersonal and organizational skills, excellent written and oral commu
nications.
Highly self-motivated, reliable and pro-active leadership style.
EXPERIENCE
June 95 - Mar 10 Project Manager
Sound & Secure, Inc. d.b.a. Eagle Sentry, Las Vegas, NV
Responsible for all facets of Project Management from design layout, pre-wires a
nd pre-plumbs through final installation. Provided all customers with thorough a
nd valuable product demonstrations. Responsible for all aspects of quality assur
ance as well as manufacturer product return authorizations. Performed various se
rvice tasks, detailed inspections and conducted follow-up on all jobs under my d
irect control.
Directed and managed up to 15 employees working multiple job sites throughout th
e Las Vegas Valley. Processed semi-monthly payroll, recorded time and attendanc
e, maintained scheduling and applied company policies. Spent at least two years
as Safety Manager and ensured quality assurance for the organization.
Extensive experience with Low Voltage Advanced Systems Integration (systems) inc
luding but not limited to, security, intercoms, home theater, structured cabling
, central vacuum, cameras, dvr/audio/video and lighting controls.
June 93 - June 95 Sales & Installation Manager
Safety First/Safe & Sound, Las Vegas, NV
Responsible for sales and service of car audio and alarm products as well as oth
er
vehicle security devices. Managed the installation bay and staff of four (4) ins
tallers and technicians. Conducted product demonstrations and provided superior
customer service.
June 89 - June 93 Pre-Wire Technician
Eagle Sentry, Las Vegas, NV
Maintained lead role as Technician by checking production schedules of homes bei
ng built and ensuring timely and accurate installations. Responsible for instal
lations and wiring for alarms, music systems, intercoms, TV, and telephone equip
ment.
Sept 84 - June 89 Retail Store Manager
Stereo Studio, Niles, IL
Managed successful retail stereo operation including home audio/video and car au
dio netting more than $1M per year. Was responsible for a car installation bay a
nd service department. Promoted to the position of Assistant Manager after prove
n success as a Salesperson. Due to continued superior performance was offered th
e position of Store Manager of the Palatine store within 1 year. Developed a sal
es staff of four (4) professionals and was able to grow the business by 33% over
the next year. The company expanded to include a fifth store in Vernon Hills, I
L, which I opened and managed.
EDUCATION Control Data Institute, Bensenville, IL 1981-82
Studied basic electronics, CPU, peripherals, 8080 Microprocessor design concepts
.
Completed OSHA 10 and OSHA 30 courses.
References available upon request.