TITANYA HUGHES * thb283c6@westpost.

net (email) * 212-729-1034 (cell)

SUMMARY
Titanya has over 10 years experience in the financial industry working in New Yo
rk at J.P Morgan Chase in both Asset Management and Card Services and at Deutsch
e Bank. She has 10 years of professional experience in business analysis, proces
s flow and process flow analysis, data modeling, and data mapping as well as ext
ensive experience in project management of large scale programs including the im
plementation of large scale automated information systems at major financial ser
vices firms. As a Business Analyst for J.P. Morgan Asset Management's Complianc
e and Risk Division, Titanya's primary role was to work with the Charles River M
igration Team to gather requirements necessary for a seamless migration of data
from one system to another during the on-going Migration from Charles River to L
ineData Compliance. Her compliance experience is in both a NASDAQ and SEC regula
ted environment. Additionally Titanya has worked with all aspects of the market
(DJIA; NASDAQ; S&P 500; AMEX) and the financial products/instruments traded: (st
ocks, bonds, and mutual funds, fixed income securities) to identify key market t
rends and relevant news and market data to optimize and close the sale of the sy
stems.
Hardware: MAC and PC
Software: MS Project, Visio, Lotus 1-2-3, WordPerfect; MS Access, Excel; Excel P
ivot Tables; Word, PowerPoint; FileMaker Pro; SQL (SQL Server, Sybase, DB2, Orac
le); SnagIt, Quickbooks.
Systems/Apps: Netscape Navigator, Internet Explorer, Windows NT, proficient in F
ront Page; Livelink
WORK HISTORY
T.A.G. MARKETING INTERNATIONAL, INC., New York, NY November 2008- present
Strategy Analyst
* Perform market analysis, consumer research, competitive analysis, and product
analysis.
* Develop financial and statistical models for company/ products.
* Develop cases for new business opportunities.
* Develop presentations to communicate recommendations.
* Formulate actionable, value-adding business solutions and participated in thei
r implementation.
* Advise and build budding relationships with key decision makers inside and out
side of the firm.
* Responsible for managing the Content Management System
* Responsible for metadata content and analysis; Prioritize Requirements
* Developed Company website and internal client database.
* SQL databases and wrote SQL queries to support testing
* Wrote and analyzed sql queries
* Used sql to query the data
* Created database in SQL
* Responsible for a SQL Server database with a Web based front
* Provided system support group with the aid of Crystal Reports and SQL Server.
* Some recent design activities include process analysis, database table structu
re design, data mapping, complex SQL queries, data conversion, product testing a
nd delivery in a MS SQL Server and SQL Windows environment.
* Designed logical and physical database table changes, created and fine-tuned S
QL queries
* Work agile with the design team to ensure code and content are accurate
* Work with the Product Development Teams to package and deliver products
* Assist the business development team to ensure that all products are customize
d to client specifications; Define and Facilitate Product Focus groups
* Develop website content using Metadata tags for analyzing strategic keywords
* Analyze Industry trends and make recommendations on new product development
* Define the Product Road Map and Website Content Mind Map
* Determine Marketing direction and worked with the software development teams t
o drive requirements, prioritize enhancements and detect and eliminate bugs
J.P. MORGAN CHASE CARD SERVICES, Wilmington, DE February 2008 - October 2008
Technical Writer/Document Developer
* Working closely with consumer-oriented businesses, Chase offers customers long
-term credit and service solutions. As a technical writer for Chase Card Service
s Production Services, primary role was to prepare clear, concise, written docum
entation which communicated technical information to a variety of target audienc
es including new hires, key stakeholders, off-shore staff and personnel, managem
ent and the Production Services team.
* Document achievements include: Reference and maintenance manuals, articles, pr
oject proposals, training materials, technical reports, Standard Operating Proce
dures; Partnership Proposals; online documentation and requirements gathering do
cumentation; guidelines and expectations for managers and staff.
* Analyzed the needs of the target audience
* Interfaced with management to understand the scope of the organization for doc
umentation purposes and to formalize written procedures, guidelines and best pra
ctices
* Indexed and cross-referenced documents such as Application Support Guides and
technical user manuals
* Produced strawman diagrams, process flow charts, PowerPoint presentations and
publications
* Revised, edited, standardized, and reviewed material prepared by other writers
or personnel
* Prepared layout and outline of material for publication
* Prepared rough drafts of the publication for review with the project
* staff and/or managers
* Created and edited guidelines, best practices and standards for web structure,
web management and maintenance for the RTE intranet (internet portal for Produc
tion Services)
* Conducted investigation, analysis and requirements gathering for new processes
and procedures within Production Services
* Worked closely with Subject Matter Experts to identify and document the requir
ements for a successful migration and subsequent launch of a new document manage
ment platform named Livelink
* Designed, wrote and delivered technical documentation and analysis to project
teams.
J.P. MORGAN CHASE ASSET MANAGEMENT, New York, NY September 2007 - January 2008
Business Analyst- Compliance and Risk
* J.P. Morgan Asset Management is a leading asset manager for institutions, indi
viduals and financial intermediaries, worldwide. Our investment professionals ar
e located around the world providing strategies that span the full spectrum of a
sset classes including equity, fixed income, cash liquidity, currency, real esta
te, infrastructure, hedge funds and private equity.
* As a Business Analyst for J.P. Morgan Asset Management's Compliance and Risk D
ivision, my primary role was to work with the Charles River Migration Team to ga
ther requirements necessary for a seamless migration of data from one system to
another during the on-going Migration from Charles River to LineData Compliance.
* Worked with the technical team, business teams and other cross-functional team
s to build a requirements document for the migration to LDC
* Analyzed the needs of the stakeholders and key management and communicated the
m to migration team
* Worked effectively through all phases of the SDLC migration including planning
, requirements analysis, unit testing and acceptance testing before the results
were demonstrated to stakeholders to ensure an available release with minimal bu
gs at the
* end of the migration
* Worked through multiple iterations of the migration and documented the results
 for the management team
* Studied the key data of both Charles River and LDC and conducted in-depth inte
rviews with subject matter experts to understand the process or procedure
* Interfaced with management to understand the scope of the organization for doc
umentation purposes and to formalize written procedures, guidelines and best pra
ctices
T.A.G. MARKETING INTERNATIONAL, INC., New York, NY December 2004 -Se
ptember 2007
Compliance Business Analyst/Product Manager
* Established an effective corporate compliance program to ensure the prevention
and violation of any federal regulations and procedures
* Responsible for identifying, assessing, and documenting compliance business re
quirements, recommending business priorities, and advising businesses on options
, risks, and costs
* Conducted compliance research to determine if solutions to business requiremen
ts currently exist within or outside the business, and if not, whether new solut
ions are feasible
* Developed a compliance character model and 100-point key guidelines index to c
ommunicate, enforce and guarantee full compliance
J.P. MORGAN CHASE TECHNOLOGY OPERATIONS, Jersey City, NJ October 2003
- December 2004
Project Manager/Business Analyst- Merger PMO Communications Analyst
* The overall mission of JPMorgan Chase's technology team is to establish techno
logy as a competitive advantage for the firm by coupling technological expertise
with an understanding of the firm's strategic vision.
* Information technology supports the spectrum of staff functions that lie at th
e heart of virtually every aspect of our business. The business technology team
was the key to the successful merger with Bank One in September, 2005. The bank
in the last year handled 500 systems conversions, including completion of a proj
ect begun by IBM to move 94 million credit card accounts to a single processing
system.
* As a Business Analysts for J.P. Morgan Technology, worked on the Financial Ref
erence Data Development team to consolidate and roll all business units' financi
al ledgers into a general ledger supported by a central platform as well as deve
loped the PMO and delivered PMO related communications during the Bank One merge
r operations project.
* Developed a merger PMO to provide a central source for the following: Process
improvement with metrics indicating the value of the improvement
* Merger-related communications; Project presentation, prioritization, and selec
tion
* Cost control and budget documentation for understanding the budget and resourc
e capacity of the organization
* Designed a platform to measure and monitor the success of multiple projects go
ing on simultaneously
* The ability to measure and report upon project portfolio success
* Worked with Senior Level Management on developing the full life cycle of the p
roject from initiation to implementation which included functional specification
s, use cases, test scripts, testing, test planning, end-user training, preparati
on, coordination, documentation and exposure to the UAT testing environments pri
or to the go-live date
* Gathered, documented, reviewed, elicited and finalized business and functional
requirements for various functional components of the project in MS Project
* Analyzed staffing patterns; resolved work flow problems and formulated and imp
lemented personnel policies
* Provided quality control through multiple iterations of the migration and cons
olidation of all general ledgers into one unit
DEUTSCHE BANK, NEW YORK, NY/SAN FRANCISCO, CA July 1998 - October 2003
Business Analyst/Project Manager
* Worked one-on-one with Financial Business Analyst on merger and acquisition de
als to define the scope of the competitor's business area in all aspects of Inve
stment Banking including, Trading, CRM, Wealth Management, Portfolio Management,
Order Management and Equities/Fixed Income Groups
* Analyzed and documented requirements to ensure full-support, efficiency and de
velopment of Analyst' presentations and pitch books
* Communicated business and functional requirements to Management and Analysts
BRIDGE INFORMATION SYSTEMS, New York, NY July 1998 - July 2000
Financial Business Analyst/Sales Project Manager
* Worked with all aspects of the market (DJIA; NASDAQ; S&P 500; AMEX) and the fi
nancial products/instruments traded: (stocks, bonds, and mutual funds, fixed inc
ome securities) to identify key market trends and relevant news and market data
to optimize and close the sale of the systems
* Ensured that consolidated financial results are complete, consistently prepare
d and materially correct
* Worked with management to obtain financial sales data to access competitive ed
ge
UNITED NATIONS, New York, NY June 1997 - July 1998
Technology Manager/Corporate Trainer
* Assisted in the assessment of software training needs required by United Natio
ns employees from foreign countries (ex-patriots)
* Developed strategic, fun-based computer training manuals for U.N. personnel
EDUCATION
Stony Brook University, Stony Brook, NY
May 2009
PMP Certificate Program
Hofstra University, New College, Hempstead, NY
Aug 1996
BA in Humanities; Major in English; Minor in Marketing
Nassau Community College, Garden City, NY
May 1994
AA in English