Diana P.

Smith
22 Upper Cay Drive
Ormond Beach, FL 32176
Home: (386)441-9940
Cell: (904)316-3832
dsc2625a@westpost.net
Core Competencies
I am a highly accomplished administrative and Medical Billing and Coding profess
ional with a strong tendency to thrive in dynamic and fluid environments while r
emaining focused. Because of my reputation as a person who gets things done, I h
ave received numerous recognitions for my contributions including Service Awards
and Letters of Recognition.
In addition to being certified in computerized accounting I am experienced in A/
P, A/R, payroll, and taxes with over 13 years of Customer Service and Supervisor
experience.

FLORIDA HOSPITAL MEMORIAL MEDICAL CENTER

IMAGING CENTER
Ormond Beach, FL
Volunteer Clerical / Auxiliary
September, 2009 to Present
a Medical Billing and Coding including anatomy and medical
terminology and AAPC certified CPC-A in May 2010
a ICD 10 Payer and Provider Training
a National Alliance of Medical Auditing Specialists
CPMA Auditing Training Course
a Florida Hospital Imaging Center Auxiliary Volunteer
a Certified in Crisis Management
a Certified with American Heart Association Heart Saver
CPR & AED
I accepted the position as a volunteer of the medical center auxiliary, serving
as the primary contact person between new patients seeking services and the tech
nicians.
I interact with many elderly people who are waiting to hear if they have a serio
us illness, such as cancer. Since the experience can be very traumatic, I assist
them during the time they are waiting for results and provide comfort for them.
In addition, I facilitate communications, maintaining efficiency while I perfor
m all the standard administrative duties as well as acting as receptionist and d
epartment liaison. I greet patients and assist them to and from treatment areas
while maintaining HIPAA, RAC, Joint Commission, OIG compliance.
Coordinating closely with the technicians, I have helped patients schedule their
appointments with the available tech, thus maximizing the time slots. The resul
t is a significant net revenue increase to the medical center.
By capturing as much pertinent information as possible during the patient interv
iew stage and making certain that all the patient documentation is in order befo
re sending it to the appropriate technician I am able to avoid many difficulties
that would normally arise.
WAL-MART CORPORATION
Bentonville, Arkansas
Assistant Manager / Retail Merchandising
July 2003 to December 2008
a Quality Management Systems Auditor
a Food Protection Manager
a Crisis Management and Mentor
a Volunteer and Community Emergency Response Trained
I handled retail sales in 5 stores, supervised over 100 associates on both day a
nd night shifts, managing the operational processes and procedures, assisting cu
stomers with their questions, helping them in their decision making process and
moving product from the trucks to the appropriate departments. In addition, I tr
ained the store personnel and developed and implemented new sales and merchandis
ing strategies.
I worked with management and associates in decision making and planning for bett
er presentation of merchandise and worked with the Loss Prevention Department as
Crisis Control Manager. I verified daily cash receipts, daily accounts receivab
le, and general journal. I also performed daily cash pulls, draw resets, and ver
ified payroll entries as well as ordering merchandise and monitoring department
inventories and shrinkage. Along with the store manager, I prepared the store fo
r numerous hurricanes by bringing in carts, tying down fixtures, removing garden
center items, covering cold cases, and bringing all the hurricane supplies to t
he front of the store.
Following hurricane Wilma, I kept the Margate store functioning in spite of inte
rmittent power outages and was able to assist the city with emergence supplies.
Senior management recognized my team and I for our efforts, but the greatest rew
ard for me was the thanks we received from our grateful customers.
Another occasion to give back to the community was when I put together a 5 to 8
member team of associates, who along with me volunteered to make baby blankets t
o be donated to Shands Jacksonville Hospital for needy babies in their neo-natal
unit.
a Materials placement & display set up
a Product management & inventory monitoring
a New product launches

ADVANCED INTERACTIVE SYSTEMS

Renton, WA
Government Training Instructor
2002
a Certified TSA Screeners on Explosive Detection Systems (EDS) equipment.
a Certified TSA Screeners on Explosive Trace Detection (ETD) equipment.
a Instructed and Certified TSA Screeners on 100% Baggage Security procedures.
a Coached Screeners on Operations, Documentation, Alarm Resolution and Customer
Service skills.
I instructed Transportation Security Administration Screeners, Supervisors, and
Managers nationwide on airport security baggage screening equipment, alarm resol
ution, and required federal governmental documentation procedures for Homeland S
ecurity.
MOTOROLA, INC.
Plantation, FL
Quality Management Systems Analyst / Auditor / Documentation Specialist
January 1997 to November 2002
a ISO 9001 and TL 9000 Divisional Quality Auditor for Plantation Group
a Received an aEngineering Excellence for Design Innovationa Award
a QSI Quality Management System Lead Auditor (L9E01727FL-03)
a Author of lean manufacturing specification process documents and three differ
ent web software usersa manuals
a Achieved certification as a Quality Management Systems Auditor for ISO9000 an
d TL9000, and maintaining Motorolaas systems to these high quality standards
a Mentor using 6-Sigma problem solving techniques to improve quality and cycle
time on the production line by enhancing training, and reducing the headcount
a Coordinator for Six Sigma Process Improvement Projects
enhancing OSHA, TL9000, ISO9000: 2000 and ISO14000
a Author of Policies and Procedures for this Fortune 500 Company
a Received aRecognition Excellencea Award from the South Florida Manufacturing A
ssociation
a Sector Six Sigma Process Improvement Award
I created, controlled, and distributed document procedures globally. I also rese
arched, coordinated and implemented a computerized ESD (Electro Static Discharge
) Test System for a 4500 employee facility resulting in an $8.1 million savings.
In addition, I trained 1500 people on how to use this ESD system including tech
nician training in maintaining the test system and I was the ISO Quality Auditor
for the division.
As Project Manager, I interfaced with Brazilian counterparts and Plantation Info
rmation Technology Manager in the development and implementation of a web based
documentation system to store manufacturing changes and engineering proposals ov
er a two year period.
I managed the conversion of a 10 page manufacturing specification document to on
e-page Operational/Assembly Method Sheets incorporating digital photographs and
simplified technology. This improved higher quality products and enhanced produc
tivity while reducing cost. This process of expanded one page Distribution/Shipp
ing Sheets was used for outsourcing in the United States and China. I received a
n Award for these projects.
I also developed the materials and conducted training on a web based system for
a number of Departmental groups including: the Quality Team, Supplier Quality En
gineering, Production Managers, Engineers, Supervisors, Technical Operations, Te
am Leaders, and other factory associates.
EDUCATION
M.A., Organizational Management, University of Phoenix 2002
C.E.U. Medical Billing and Coding, University of Phoenix 2009
B.S., Marketing, Florida Atlantic University 1993
A.A., Business Administration, Daytona Beach Community College 1991
A.S., Accounting Technology, Daytona Beach Community College 1987
Certificate: Certified Professional Coder Apprentice 2010
Certificate: Quality Management Systems Auditor (Q08439), Registrar Accreditatio
n Board 2001
Certificate: Quality Management System Lead Auditor (L9E010727FL-03) QSI 2001
Certificate: Crisis Management, TCI 2001
Certificate: Food Protection Manager, ServSafe 2006
Certificates: Project Leadership, Management, and Communication-Contracts-Schedu
ling and Cost Control, George Washington University
Certificate: Computerized Bookkeeping, Daytona Beach Community College 1987
CEUs: ICD 10 Payer and Provider Webinar, National Alliance of Medical Auditing S
pecialists- CPMA Auditing training, Advanced E/M Coding and Auditor Techniques,
Weight Management, Surgical Global Period, Surefire Methods for Defensible Codin
g: Know What Makes it Correct, Review of Cardiovascular system, Interventional R
adiology, CPC Review, Medical Terminology, and Anatomy